Exa Networks - Notice history

Our suppliers will be performing maintenance on 15/10/2023 which should not be service-affecting. However, in the event this was a service affecting network traffic would take alternate routes through our network If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Following on from the successful rollout at 4pm, we will be rolling out the patch the remaining servers in the cluster. We have tested the deployment with an affected customer and fully tested in house. The rollout will begin at 5pm, with customers expected to experience no more than one minutes downtime during the window. Our Services engineers will remain on hand should an issues occur and we have a rollback plan in place. If you experience any problems following tis work, please call our Helpdesk on 0345 145 1234.

We will be carrying out emergency maintenance at 4pm today that will impact one of our Quantum servers. Customer using this server should see no more than a one minute downtime during the maintenance window. The work is to release a patch for an issue we have had reported by multiple customers relating to Google Sites webpages. The patch has been fully tested in house, but we will be on hand to rollback this work should it be needed. We apologise for the short notice for this release. Should you have any issues following this work, please call our Helpdesk on 0345 145 1234.

Our suppliers will be performing maintenance this evening, although this is not service-affecting we would consider the affected core links "at risk". Should any of the links have a failure during the maintenance network traffic will take alternate routes through our network. If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Several customers have brought to our attention a decrease in performance when using our FortiGate platform in the Manchester region. To swiftly address this issue, our engineering team has scheduled an emergency maintenance window for a live migration of the hosted firewall platform to a redundant server. This migration is set to commence at 12:00. We anticipate that this maintenance operation will result in minimal disruption. However, customers may experience a momentary blip in connectivity lasting approximately one second. We apologise for any inconvenience this may cause and appreciate your patience as we work to ensure the continued optimal performance of our services.

Our NOC team has scheduled a series of OS upgrades for our LNS infrastructure, set to commence on the week starting 18/09/23. These upgrades are essential to maintain the devices' security and overall system performance, as they will be running the latest firmware. During this upgrade process, customers should anticipate a brief downtime of less than 1 minute, resulting in temporary unavailability of internet access. We have planned the updates to take place within the time window of 19:00 - 21:00, spanning from 19/09/2023 to 14/11/2023.

Our engineering team will be implementing a series of backend configuration changes to enhance the performance of our virtual FortiGate platform on September 14, 2023, between 18:00 and 20:00. These improvements are crucial for optimising system performance. Following the implementation of these updates, a platform reboot will be necessary to activate the changes. During this reboot, customers hosted in our Manchester data centre may experience a temporary downtime of up to ten minutes. We apologise for any inconvenience this may cause and appreciate your understanding as we work to provide you with a better, more efficient platform.

In preparation for the maintenance later this evening, we are having to carry out some emergency work on our hosted VM platform in Manchester, as a result of the work customers may experience a couple of seconds of downtime whilst we migrate the VM from one server to another. This work will be carried out at 4pm today to minimise the impact on customers using this service. Our Network Engineers will ensure everything is operational before proceeding with the further maintenance work this evening. We apologise for any inconvenience this may cause, if you have any issues following this work please call our Helpdesk on 0345 145 1234.

Our suppliers will be performing maintenance which will affect one of our core links Network traffic will take alternate routes through our network during this time If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our suppliers will be performing emergency maintenance which will affect one of our core links. During the maintenance traffic will be re-routed via redundant fibre paths so customer connectivity will not be directly impacted by the maintenance. If you experience any issues after the maintenance, please call our Helpdesk on 0345 145 1234.

On 5pm on Tuesday 8th August, we will be performing an OS update on one of the back end servers that powers the Customer Service Panels. This will cause intermittent interruptions in service to the Customer Panels for approximately 90 minutes.