Some systems are experiencing issues

Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

Maintenance
*Postponed* Virtualisation Platform Maintenance

Maintenance Window - (to be advised at a later date)

Following on from the maintenance on 26/10/2020 we will be performing OS package updates on our London VM platform on 11/11/2020 at 19:00-22:00. During this time, customers using our FortiGate VM product will experience a disruption to their connection. Apologies for any inconvenience caused.

This has been postponed until further notice.

Regular Service Window

Maintenance Window - Tuesday 24th November 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Thursday 26th November 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Essential Network Maintenance

Maintenance Window - Tuesday 1st December 20:00-05:00

One of our suppliers will be performing maintenance near to our core link between London and Manchester on the 1st December 20:00-05:00. We do not expect any disruptions, however our network will automatically re-route traffic if the link is disrupted. If this happens a small blip in connectivity may occur.

Past Incidents

24th November 2020

No incidents reported

23rd November 2020

General Duplicate Invoices

We are seeing some irregularities when issuing invoices today.

You may receive, or have received duplicate invoices for your services. We are actively looking into this and we expect it to be resolved later today.

Our Finance team are currently handing the situation and general queries into the department may take longer than normal to be addressed.

We are sorry for the inconvenience.

22nd November 2020

No incidents reported

21st November 2020

No incidents reported

20th November 2020

No incidents reported