All systems are operational

Past Incidents

16th December 2018

No incidents reported

15th December 2018

No incidents reported

14th December 2018

No incidents reported

13th December 2018

SurfProtect SurfProtect DNS issue

We have identified an issue this morning following last nights DNS maintenance that is causing a small number of customers on AD to not be able to resolve to the relevant SurfProtect domains.

This behaviour was not discovered during the test phase as the test platform was not affected by this bug.

This is now being rolled back and will be resolved within 10 minutes

12th December 2018

SurfProtect Networking & SurfProtect Server Outage

We experienced a server fault which has affected the ability to push out new customer settings and classifications to the rest of the SurfProtect service. Our engineers are currently working to resolve this issue.

SurfProtect SurfProtect Fusion Slow Speeds

We have a number of customers who are experiencing slow speeds when using SurfProtect Fusion Service. Our development team are currently looking into this issue.