SurfProtect Quantum Maintenance, scheduled 1 day ago
Following last weeks successful upgrades to the SurfProtect engine, we are now preparing the service to exit it's early release phase. We will be performing some further maintenance over the weekend to accommodate moving the product to full release. Customers may experience minimal intermittent pauses to service which we will endeavour to keep as short as possible. (this should be less than 1 minute each time).
20th April 2018
No incidents reported
19th April 2018
We are experiencing an issue with SurfProtect Quantum, we are currently looking into this and will provide an update within 30 minutes.
11:56 The system recovered by itself, we are continuing to investigating the cause of the problem. We regard the Quantum service at risk. An update will be provided later today.
12:07 The route cause of the issue has been identified, the service is now not at risk. Customers who contacted us will be sent an RFO with details of the outage.