All systems are operational
Maintenance
Leased Line Maintenance

To fully utilise our new infrastructure we will be carrying out a re-routing of services.

We will be performing leased line maintenance in London over the next two weeks, between 28/04/2021 until 12/05/2021.

Maintenance will proceed daily between 17:00 - 19:00.

Customer's connectivity will be disrupted for up to five minutes during the maintenance period.

We apologise for any inconvenience caused.

Leeds-London Core Link - Network Maintenance

Maintenance Window - Tuesday 11th May 19:00-06:00am

One of our suppliers will be carrying out network maintenance from Tuesday 11th May at 19:00 until 06:00am Wednesday 12th May. This is to replace a damaged fibre joint, during this period our Leeds-London core link will be out of service. Traffic will be dynamically re-routed using alternative paths within our network and therefore may experience traffic utilising alternative paths during network reconvergence.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 17th June 17:00-19:00

General system updates and improvements.

Services may be disrupted for short periods during this time.

Core Router Maintenance

We will be performing a software upgrade on one of our core routers at our Bradford POP on Saturday 19th June between 04:30 - 07:00am. Some customers may experience up to 15 minutes during this period.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Tuesday 22nd June 17:00-19:00

General system updates and improvements.

Services may be disrupted for short periods during this time.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 24th June 17:00-19:00

General system updates and improvements.

Services may be disrupted for short periods during this time.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Tuesday 29th June 17:00-19:00

General system updates and improvements.

Services may be disrupted for short periods during this time.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 1st July 17:00-19:00

General system updates and improvements.

Services may be disrupted for short periods during this time.

Supplier Maintenance

One of our suppliers is performing maintenance on Friday 16th July from 19:00pm - 09:00am. DarkLight customers in Worthing may experience loss of service during this period whilst fibres are diverted due to road works. Apologies for any inconvenience caused.

Supplier Maintenance

One of our suppliers is performing maintenance on Tuesday 20th July from 19:00pm - 09:00am. Customers in Worthing may experience loss of service during this period whilst fibres are diverted due to road works, the rest of the network may experience a very short blip. Apologies for any inconvenience caused.

Past Incidents

20th June 2021

No incidents reported

19th June 2021

No incidents reported

18th June 2021

No incidents reported

17th June 2021

No incidents reported

16th June 2021

SurfProtect Delay for SurfProtect Settings changes

Any changes made on the SurfProtect panel are not currently taking immediate effect. All changes are being saved and will be implemented after a short delay. The delay is currently around 15-20 minutes however this is continually reducing.

We apologise for any frustration this may cause.