Some systems are experiencing issues
Maintenance
Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 23rd September 17:00-19:00 General system updates and improvements.

Services may be disrupted for short periods during this time

Mail Filestore system upgrade

We will be performing an Operating System upgrade on Mail Filestore A, on Thursday 23rd September between 8pm and 10pm. This upgrade will involve up to three reboots, and customers with mail hosted on this Filestore will have their access interrupted intermittently during the process. Apologies for any inconvenience caused.

Core Link Maintenance

One of our suppliers will be performing essential core link maintenance on Saturday 25th September 10pm-6am. During this time our network will automatically re-route traffic but there may be minor blips to customer connectivity as our network routes reconverge.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Tuesday 28th September 17:00-19:00 General system updates and improvements.

Services may be disrupted for short periods during this time

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 30th September 17:00-19:00 General system updates and improvements.

Services may be disrupted for short periods during this time

Supplier maintenance

One of our suppliers will be performing maintenance which will affect customers in our Worthing POP. This is scheduled to start at 19:00 on Wednesday 6th October and end at 07:00 on Thursday, 7th October. During this time customers will experience a service outage whilst fibres are worked on along the route to London. Apologies for any inconvenience caused.

Past Incidents

24th September 2021

No incidents reported

23rd September 2021

SurfProtect Filtering initial notice

This is an initial advisory notice:

We are currently investigating SurfProtect AD issues.

As soon as we have any finer details we will update this notice.

22nd September 2021

ESA panel issues

Customers are currently experiencing problems with creating email accounts and passwords on ESA. We have identified the cause of this issue and we are working to resolve it. In the meantime if you need to create a new email account or a password, please contact helpdesk@exa.net.uk and our technical support team will be happy to help.

Filtering Initial Notice

This is an initial advisory notice:

We are currently investigating SurfProtect AD issues.

As soon as we have any finer details we will update this notice.

SurfProtect service issue

SurfProtect customers may have experienced a drop in service at 8.18am this morning. It lasted around four minutes and has now been resolved. We will continue to monitor the service to ensure it is stable.

21st September 2021

No incidents reported

20th September 2021

No incidents reported