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Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

Maintenance
--POSTPONED-- Network Maintenance

Maintenance window 30th December 08:00 - 17:00 We are performing network maintenance at our Manchester and London DC's to migrate xDSL assets to new infrastructure. Traffic will re-route via alternative paths during which, customers may see a blip in connectivity however all services will remain operational.

Supplier Infrastructure Maintenance

One of our suppliers will be performing maintenance starting 20:00 on 25/01/2021 and ending 05:00 26/01/2021.
The work affects our core link between London and Manchester.

During the maintenance the link will be taken out of service, however, our network will automatically re-route traffic. Customers may experience very short blips as traffic re-routes occur but otherwise all customer connectivity service will remain functional.

Regular Service Window

Maintenance Window - Tuesday 26th January 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Thursday 28th January 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Past Incidents

22nd January 2021

No incidents reported

21st January 2021

No incidents reported

20th January 2021

No incidents reported

19th January 2021

No incidents reported

18th January 2021

No incidents reported