Exa Networks - Notice history

All systems operational

Notice history

Jun 2022

Supplier Outage - Northampton
  • Resolved
    Resolved

    Our suppliers have now confirmed that all affected services have been restored. The engineers completed the installation of a new cable at 18:00 on 18/06/22. If any customers are still offline, please power cycle your router as a first step, if this does not restore your internet connection then please contact our helpdesk on 0345 145 1234. We are open today between 10:00 and 16:00. Following this, we will be open as normal from Monday at 08:00.

  • Update
    Update

    The root cause of the outage has now been identified as a cable failure. Engineers are on site progressing the installation of a new cable. Resolution time is still set as 20:00, however they are expecting this to be extended, but no further time has been set yet. We will provide further updates as we get them.

  • Update
    Update

    Our suppliers have just advised that work to fix the affected services is still ongoing. They have updated the estimated resolution time to 20:00 this evening. We will provide further updates as we get them.

  • Investigating
    Investigating

    One of our suppliers is currently experiencing an outage in the Weston Favell region of Northampton. This will be causing a lack of internet for some schools using xDSL or FTTx circuits in and around the area. The suppliers are estimated that services will be restored by 4 pm, but we will provide further updates as we get them.

May 2022

Apr 2022

No notices reported this month

Apr 2022 to Jun 2022

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