Exa Networks - Notice history

All systems operational

Notice history

Jun 2022

SurfProtect Change Delays
  • Resolved
    Resolved

    The issue with delays has now been fully resolved. All changes that were applied have now been successfully replicated and will be live. All current changes are being processed in the usual prompt manner. Apologies again for any inconvenience this will have caused.

  • Investigating
    Investigating

    We have identified that changes made via the SurfProtect panel are currently delayed in being pushed out to be live. This will not affect the logging via Website Analytics in any way. Please accept our apologies for any inconvenience these delays may cause your school.

Core Network Maintenance
  • Planned
    June 21, 2022 at 6:00 PM
    Planned
    June 21, 2022 at 6:00 PM

    Our networking team will be carrying out maintenance work on one of our core links between Bradford and Manchester. The work is being carried out to increase capacity on the link. The work will be carried out between 19:00 - 21:00 on 21/06/2022, all connections that traverse this link will be routed via alternate links within our network during the maintenance.

Leased Line
  • Resolved
    Resolved

    The incident has been resolved

  • Investigating
    Investigating

    We have noticed on our monitoring platform a number of Leased Lines went offline. The connections are back online and our team are investigating what happened. If you are still having issues with your internet please contact our Support team

Supplier Outage - Northampton
  • Resolved
    Resolved

    Our suppliers have now confirmed that all affected services have been restored. The engineers completed the installation of a new cable at 18:00 on 18/06/22. If any customers are still offline, please power cycle your router as a first step, if this does not restore your internet connection then please contact our helpdesk on 0345 145 1234. We are open today between 10:00 and 16:00. Following this, we will be open as normal from Monday at 08:00.

  • Update
    Update

    The root cause of the outage has now been identified as a cable failure. Engineers are on site progressing the installation of a new cable. Resolution time is still set as 20:00, however they are expecting this to be extended, but no further time has been set yet. We will provide further updates as we get them.

  • Update
    Update

    Our suppliers have just advised that work to fix the affected services is still ongoing. They have updated the estimated resolution time to 20:00 this evening. We will provide further updates as we get them.

  • Investigating
    Investigating

    One of our suppliers is currently experiencing an outage in the Weston Favell region of Northampton. This will be causing a lack of internet for some schools using xDSL or FTTx circuits in and around the area. The suppliers are estimated that services will be restored by 4 pm, but we will provide further updates as we get them.

SurfProtect Quantum Maintenance - Day 2
  • Planned
    June 03, 2022 at 7:00 PM
    Planned
    June 03, 2022 at 7:00 PM

    Our services team will be carrying out essential operating system updates across our SurfProtect Quantum servers over the next couple of days. The work will be carried out on an evening to limit any impact.

May 2022

Exa Office Phone System
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    The phone system is working now. We will continue monitoring this.

  • Investigating
    Investigating

    We have identified a problem with our phone system this morning. The calls are going to voicemail so could you please email helpdesk@exa.net.uk with any support queries, our team will get back to you as soon as they can.

SurfProtect changes
  • Resolved
    Resolved

    The incident has been resolved

  • Investigating
    Investigating

    We have identified a delay with any SurfProtect changes not being applied. All existing settings will remain in place and any new changes made to the panel will automatically apply once it has been fixed. Our services team are investigating this.

Internet Connectivity Issues
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    The outage has now been confirmed as a power issue in the data centre. This was as a result of planned work they were carrying out that should have not been service affecting. The downtime was a result of this work, with the 15 minutes window the time it took for all the affected hardware to power back online.

  • Update
    Update

    We have just seen the affected links in the data centre come back online. If you are still unable to connect to the internet, please reboot the Exa equipment in the first instance and call the support team if you are still offline following this.

  • Investigating
    Investigating

    We have just identified an issue that will be affecting the connectivity for some of our Leased Line customers. The issue looks to be with a data centre we use. our Networking team are speaking with the data centre and we will provide updates as soon as we have them

Supplier Maintenance - London
  • Planned
    May 11, 2022 at 12:00 AM
    Planned
    May 11, 2022 at 12:00 AM

    Our supplier will be performing software updates on hardware in our London data centre, This work will take place on 11/05/2022 from 01:00:00 am to 06:00:00 am, Customers may see a small drop in connections during this window. If you encounter any problems after this, please contact our Support team on 0345 145 1234.

Peering - Supplier Maintenance
  • Planned
    May 09, 2022 at 6:00 PM
    Planned
    May 09, 2022 at 6:00 PM

    One of our Peering suppliers will be carrying out maintenance work to expand their network. The work will be carried out on Monday 9th May between 7pm and 8pm. The work itself will take around 10 minutes to complete, with no disruption to any of our customers during that period. If you experience any issues during or after the maintenance window, please get in touch with our support team via the usual channels.

Apr 2022

No notices reported this month

Apr 2022 to Jun 2022

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