Exa Networks - SurfProtect slow speeds – Incident details

All systems operational

SurfProtect slow speeds

Resolved
Operational
Started over 3 years agoLasted 20 minutes
Updates
  • Resolved
    Resolved

    Our services team have distributed the traffic and connectivity is back to normal. If you are still experiencing slow speeds please do not hesitate to contact our helpdesk on 0345 145 1234 or via helpdesk@exa.net.uk

  • Investigating
    Investigating

    We have identified an issue with 3 out of 15 of our Quantum servers, customers on these servers will be experiencing slow browsing and online applications may fail to load. Our service engineers are currently distributing the traffic from the affected servers to the remaining 12. Once the traffic has been distributed we will update this status accordingly and your connectivity will be rectified. If you have any further issues or queries, please do not hesitate to contact our helpdesk at 0345 145 1234 or via helpdesk@exa.net.uk