Exa Networks - Notice history

All systems operational

Core Network - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 99.94%

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SurfProtect Quantum / Quantum + Filtering - Operational

100% - uptime
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Nov 2025
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Notice history

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Jan 2026

Halifax Pop - Power Outage
ResolvedPartial outage1 hour 35 minutes
  • Resolved
    UTC
    Resolved

    Following a monitoring period, we are happy that full power has been restored and Northern PowerGrid has closed the outage. We will now close our Status, but if you are in the Halifax area and are still experiencing issues, please call our Helpdesk on 0345 145 1234, who will be happy to investigate.

  • Update
    UTC
    Update

    From our monitoring, we have seen power restored to our POP. We will keep the status open until Northern PowerGrid closes down the outage on their side.

  • Update
    UTC
    Update

    Northern PowerGrid has identified the cause of the power outage and is working to resolve this as quickly as possible. We will update this status as soon as there is any more information.

  • Investigating
    UTC
    Investigating

    We are aware of a power outage in Halifax that is affecting our Halifax POP data centre. Our UPS's are keeping everything operational at the moment, but we expect to lose full power within the next 15 minutes due to the prolonged power outage. Details of the power outage can be found on the Northern PowerGrid status page using the following incident reference - INCD-735859-A https://www.northernpowergrid.com/power-cuts-map

Birmingham Outage
ResolvedPartial outage2 hours 52 minutes
  • Resolved
    UTC
    Resolved

    Our Suppliers have confirmed that the problem causing the drops seen earlier today has now been resolved. They will continue to monitor closely, but we will be closing the status now. If you are still experiencing an issue, please contact our Helpdesk on 0345 145 1234, and our team will be happy to investigate.

  • Update
    UTC
    Update

    Our supplier has confirmed the issue lies within their core network, and they are working to resolve this as soon as possible. Currently, there is no ETA for the problem to be resolved, but we will continue to liaise with the supplier and provide further updates as soon as we have them.

  • Investigating
    UTC
    Investigating

    We are currently experiencing connectivity issues in the Birmingham area due to an outage by our supplier. Affected customers may experience connection drops approximately every 30 seconds. Our supplier's NOC team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

JAN12
Scheduled Maintenance of Darklight Switch in Leeds
CompletedMaintenance4 hours
  • In progress
    January 12, 2026 at 7:28 PMUTC
    In progress
    January 12, 2026 at 7:28 PMUTC

    The maintenance has been completed

  • Planned
    January 12, 2026 at 7:00 PMUTC
    Planned
    January 12, 2026 at 7:00 PMUTC

    We will be upgrading one of our darklight switches in Leeds. All affected customers will be directly contacted and there is no risk to other connections or services.

Dec 2025

Halifax Power Outage
ResolvedPartial outage15 hours 56 minutes
  • Resolved
    UTC
    Resolved

    INCD-725080-A was resolved by Northern PowerGrid at 6pm yesterday and all our systems came back online.

  • Investigating
    UTC
    Investigating

    Northern PowerGrid have a power cut in Halifax affecting our Point of Presence. This has caused a full outage to Darklight and Colo Customers at site. Their incident reference is Ref:INCD-725080-A and at 15:55 their last update informed us that they are working on it. We will advise of any further changes.

DEC1
Manchester Core Network Maintenance 01/12/2025
CompletedMaintenance8 hours
  • Planned
    December 01, 2025 at 9:00 PMUTC
    Planned
    December 01, 2025 at 9:00 PMUTC

    On Monday 01/12/2025 after 9pm we will be upgrading a core router in our Manchester DC. The vast majority of traffic will be re-routed but for customers directly connected to this device there will be around 15 minutes of downtime. Other customers will not be affected but are at risk due to the reduced resiliency. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234.

  • In progress
    December 01, 2025 at 9:26 AMUTC
    In progress
    December 01, 2025 at 9:26 AMUTC

    This has been cancelled and will be rescheduled but date tbc.

DEC1
LNS Maintenance
CompletedMaintenance3 hours 30 minutes
  • Planned
    December 01, 2025 at 7:00 PMUTC
    Planned
    December 01, 2025 at 7:00 PMUTC

    We are implementing a config change to improve stability on our LNS's. This will result in a few minutes of downtime for all customers during the change window.

Nov 2025

NOV25
Core Maintenane - xDSL Circuits (SoGEA, FTTC/P, ADSL, SOTAP)
CompletedMaintenance2 hours
  • Planned
    November 25, 2025 at 9:00 PMUTC
    Planned
    November 25, 2025 at 9:00 PMUTC

    We will be carrying out some essential maintenance on Tuesday, 25th November, starting at 9 PM. During this maintenance window, all of our xDSL customers will lose connectivity. Each connection will be down for up to 15 minutes during this window. We are carrying out the work after 9 pm to minimise the impact it will have. If you have any critical reason why you cannot lose your xDSL connection on this date, don't hesitate to get in touch with our Helpdesk on 0345 145 1234 and let us know.

NOV19
DarkLight Supplier Maintenance - Leeds & Sheffield Regions
CompletedMaintenance202 hours
  • Planned
    November 19, 2025 at 8:00 PMUTC
    Planned
    November 19, 2025 at 8:00 PMUTC

    Our suppliers will be carrying out essential maintenance over 9 nights starting at 8 pm on Wednesday, 19th November. The work will take place between 8 pm and 6 am each evening. The first night of work will be on Wednesday, 19th November, and will end in the morning on Friday, 28th. All affected customers will experience a full connection outage during this window. All customers affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure in Leeds We apologise for any inconvenience this may cause you.

NOV17
Leeds Core Network Maintenance 17/11/2025
CompletedMaintenance4 hours
  • In progress
    November 17, 2025 at 10:26 PMUTC
    In progress
    November 17, 2025 at 10:26 PMUTC

    The maintenance has been completed

  • Planned
    November 17, 2025 at 9:00 PMUTC
    Planned
    November 17, 2025 at 9:00 PMUTC

    On Monday 17/11/2025 after 9pm we will be upgrading a core router in our Leeds DC. The vast majority of traffic will be re-routed but customers may notice a brief disruption, or if directly connected to this device, around 15 minutes of downtime. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234.

xDSL Conneectivity Issues - SoGEA, FTTC/P, ADSL
ResolvedPartial outage23 minutes
  • Update
    UTC
    Update

    Following a period of stable connectivity and no further alerts or variations on our monitoring systems, we will be closing this status. We will continue to work with the suppliers to ensure the root cause is identified.

  • Update
    UTC
    Update

    We have seen all affected circuits now come back online. Our suppliers have confirmed the issue is on their end, and it has affected a large volume of circuits, not just Exa connections. They are currently investigating the root cause, and they will provide us with an update as soon as they can. We will continue to watch these circuits on our own monitoring platforms, and we will provide any further updates as we have them. If you are still struggling to get online, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that will be affecting our xDSL circuits. Our monitoring has highlighted the issue, and we are liaising with our supplier to find out what has happened. We will provide further updates as soon as we have any more information.

Reduced Network Resilience
Resolved4 hours 31 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    One of our suppliers has had a fibre break between Leeds and London and the network is at risk until this is restored. There is currently no impact to service.

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