Exa Networks - Notice history

All systems operational

Notice history

Jun 2025

Core Router Maintenance
  • Planned
    June 23, 2025 at 6:30 PM
    Planned
    June 23, 2025 at 6:30 PM

    We will be updating the BGP sessions between our core network routers and some packets may be lost. Session drops will be under a minute each and the overwhelming majority of traffic will automatically route using an alternative path.

SurfProtect - Lack of Internet Access
  • Resolved
    Resolved

    Our Services team have identified and resolved an issue with the Upstream DNS service used for Surfprotect. We have confirmed this is working with a few customers, but if you are still having any issues, please call our Helpdesk from 8 am on 0345 145 1234, and the team will be more than happy to help. Sorry again for the inconvenience this will have caused this morning.

  • Investigating
    Investigating

    We are aware that multiple customers are currently unable to access the internet when using the SurfProtect content filtering service. Our Services team are aware and we are working to resolve this as quickly as possible. We are sorry for the inconvenience this will be causing your school(s) this morning. We will provide the next update by 8:30am.

Core Router Maintenance
  • Planned
    June 19, 2025 at 7:30 PM
    Planned
    June 19, 2025 at 7:30 PM

    We will be updating the BGP sessions between our core network routers and some packets may be lost. Session drops will be under a minute each and the overwhelming majority of traffic will automatically route using an alternative path.

SurfProtect & PDNS Emergency Maintenance
  • Planned
    June 13, 2025 at 1:50 PM
    Planned
    June 13, 2025 at 1:50 PM

    Our Services team has identified the root cause that resulted in a lack of internet for Surfprotect customers during the earlier outage. We will shortly be rolling out the emergency maintenance again to a single production server, the server will then be monitored for a 1 hour period before we proceed to update the remaining SurfProtect servers. ***Update*** After monitoring the single production server for the last hour, we are happy that the previous issue has been resolved. We will now proceed with the maintenance on the remaining SurfProtect servers. The maintenance window has now been extended to 16:50 to accommodate for the additional work. If any issues are identified, we will immediately roll back.

SurfProtect Quantum & PDNS Emergency Maintenance
  • Update
    Update

    All affected servervices are now working again.

  • Update
    Update

    Despite successful internal testing, when the release was rolled out to the production servers, we identified that SurfProtect customers are unable to access the internet. Our Services team have already rolled back the changes, and all customers should be able to get online again. If you are still affected and unable to access the internet, then please call our helpdesk on 0345 145 12345, and the team will be more than happy to investigate.

  • Investigating
    Investigating

    We have identified an issue with the PDNS service, which causes it to function incorrectly in some instances. As a result, we will be carrying out some emergency maintenance to resolve the problem. The work is being carried out during the lunch period between 12 and 1 pm to minimise the impact, but we do apologise for any inconvenience this will cause you.

May 2025

Worthing Connectivity Risk
  • Resolved
    Resolved

    The supplier's engineer has successfully replaced the at fault component. Service is now stable again.

  • Update
    Update

    The supplier engineer and parts are expected to arrive on site at 19:00.

  • Update
    Update

    Our supplier has sent engineers to site to replace the affected hardware. We have not yet received an estimate for when they expect this to be resolved by.

  • Investigating
    Investigating

    A network link in Worthing is experiencing sporadic connection loss. The interruptions are for a few seconds each time and about once every 5-15 mins. Exa's Network Engineering team have identified the issue is with an upstream provider. The supplier is pursuing a resolution.

Exa Networks Maintenance Window
  • Planned
    May 22, 2025 at 4:00 PM
    Planned
    May 22, 2025 at 4:00 PM

    General system updates and improvements. Services may be disrupted for short periods during this time.

Leased Lines - Connectivity Issues
  • Update
    Update

    The suppliers confirmed they repaired the damaged cross-connect fibre at 10:30. We have monitored the link for the last few hours, and everything is operational again, and all affected customers are back online. We have requested a Reason for Outage report from the suppliers. If you would like to receive a copy of this, please let us know by emailing helpdesk@exa.net.uk, or calling us on 0345 145 1234.

  • Update
    Update

    Customers will have seen a small 2-minute disconnection again on their leased line connectivity. Our suppliers are still working to resolve and close the outage, and further disconnections may occur until the outage has been fully closed. Further updates to follow.

  • Update
    Update

    From our monitoring, we have seen the affected services come back online. We are awaiting confirmation from our suppliers that the outage has been resolved, and as such, we will classify the circuits as 'At Risk' until the outage is officially closed. We will provide further updates as we receive them.

  • Update
    Update

    Engineers are still working to repair the damaged cross-connect, and work will continue throughout the evening till all affected services have been restored. Exa will provide the next update at approximately 7:00

  • Update
    Update

    The supplier's engineers have instructed the data centre engineers to assist with resolving the issue with the cross-connect fibre. Work is ongoing, and we will provide further updates as we get them.

  • Update
    Update

    The engineers are still working to resolve the outage, and we will continue to chase this evening and provide any updates as we have them. We are sorry for any inconvenience this will be causing your school or business.

  • Update
    Update

    The engineers have identified an issue with the cross-connect fibre linking their infrastructure to ours within the data centre. They are working to resolve this now. The next update is due at 18:00.

  • Update
    Update

    The engineers are continuing to work to resolve the outage. We will continue to chase and provide updates as soon as we have them.

  • Update
    Update

    The engineer is onsite at the data centre and is currently investigating. The next update is due at 14:30.

  • Update
    Update

    The engineer is due on site at the data centre at 13:30. We will update the status once the engineers have investigated. The next update is due at 14:00.

  • Update
    Update

    The suppliers have dispatched an engineer to attend the data centre where the outage is located. We will update this status when we have an ETA for their arrival.

  • Update
    Update

    Our suppliers are investigating, and we have a fault logged against the outage. We are due an update at 13:00, but we will continue to chase and provide updates as soon as we have them.

  • Investigating
    Investigating

    We are aware that a number of our customers will currently have no internet on their Leased Line connection. Our Networking team are speaking with our suppliers, as the outage is on their infrastructure. We will provide further updates as we have them.

Core Router Upgrade
  • Planned
    May 20, 2025 at 10:00 PM
    Planned
    May 20, 2025 at 10:00 PM

    On Tuesday 20/05/25 10pm we will be upgrading a core router in our Bradford DC. The vast majority of traffic will be re-routed but customers may notice a brief disruption, or if directly connected to this device, around 15 minutes of downtime. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234.

Exa Networks Maintenance Window
  • Planned
    May 20, 2025 at 4:42 PM
    Planned
    May 20, 2025 at 4:42 PM

    General system updates and improvements. Services may be disrupted for short periods during this time.

Apr 2025

Core Router Upgrade - Bradford
  • In progress
    April 24, 2025 at 11:02 PM
    In progress
    April 24, 2025 at 11:02 PM

    This maintenance has now been completed.

  • Planned
    April 24, 2025 at 10:00 PM
    Planned
    April 24, 2025 at 10:00 PM

    On Thursday 24/04/25 after 11pm we will be upgrading a core router in our Bradford DC. The vast majority of traffic will be re-routed but customers may notice brief disruption or if directly connected to this device, around 15 minutes of downtime. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234.

DarkLight Outage - Worthing Exchange
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    Openreach engineers confirmed they have resolved the issue by replacing a service card at BT Hove, our backhaul link is back up and running, circuit is testing OK with good light levels. If you still have any issues in the morning, please get in contact with our helpdesk on 03451451234.

  • Update
    Update

    Openreach has assigned engineers to perform end-to-end testing to investigate the issue further. Further updates to follow once the engineers have investigated.

  • Investigating
    Investigating

    We have identified an issue with our Backhaul link to the Worthing Exchange that will result in any DarkLight connectivity customers being offline. We have spoken with the suppliers and they are working to resolve the issue. We will provide further updates as we have them.

DNS - OS Updates - London
  • Planned
    April 14, 2025 at 7:00 PM
    Planned
    April 14, 2025 at 7:00 PM

    On Monday 14th April, we will be carrying out maintenance on our London DNS servers. DNS queries will still be handled and served by our remaining DNS server locations in Manchester and Bradford, but customers may experience a few milliseconds of latency when querying the DNS. This will only affect customers using the following DNS servers, 82.219.4.24 and 82.219.4.25 Our Service engineers will ensure the DNS service is fully operational before closing the maintenance window.

FortiGate Managed Firewall OS Upgrades
  • Planned
    April 14, 2025 at 6:00 PM
    Planned
    April 14, 2025 at 6:00 PM

    As part of our continued drive to ensure the managed Fortigate solutions are secure, we will be upgrading them to a newer and stable release. The work will be done out of hours to limit the impact, connectivity will be affected as the firewalls will need to reboot during the upgrade. All firewalls will be checked to ensure connectivity has been re-established before we close the maintenance window. We will take a backup of all firewalls before the work starts. The work will start at 7 pm each evening and will be completed by 10 pm the same day. It will be split into four separate maintenance windows over the next four days, completing on Thursday at 10 pm. The work

DNS - OS Updates - Bradford
  • Planned
    April 11, 2025 at 7:00 PM
    Planned
    April 11, 2025 at 7:00 PM

    On Friday 11th April, we will be carrying out maintenance on our Bradford DNS servers. DNS queries will still be handled and served by our remaining DNS server locations in Manchester and London, but customers may experience a few milliseconds of latency when querying the DNS. This will only affect customers using the following DNS servers, 82.219.4.24 and 82.219.4.25 Our Service engineers will ensure the DNS service is fully operational before closing the maintenance window.

Apr 2025 to Jun 2025

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