Exa Networks - Notice history

All systems operational

Core Network - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%

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SurfProtect Quantum / Quantum + Filtering - Operational

100% - uptime
Apr 2026 · 99.93%May · 100.0%Jun · 100.0%

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Apr 2026
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Notice history

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Jun 2026

JUN30
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • Completed
    June 30, 2026 at 6:00 PMUTC
    Completed
    June 30, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 30, 2026 at 4:00 PMUTC
    In progress
    June 30, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 30, 2026 at 4:00 PMUTC
    Planned
    June 30, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

JUN25
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • Completed
    June 25, 2026 at 6:00 PMUTC
    Completed
    June 25, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 25, 2026 at 4:00 PMUTC
    In progress
    June 25, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 25, 2026 at 4:00 PMUTC
    Planned
    June 25, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

JUN23
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • Completed
    June 23, 2026 at 6:00 PMUTC
    Completed
    June 23, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 23, 2026 at 4:00 PMUTC
    In progress
    June 23, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 23, 2026 at 4:00 PMUTC
    Planned
    June 23, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

JUN18
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • Completed
    June 18, 2026 at 6:00 PMUTC
    Completed
    June 18, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 18, 2026 at 4:00 PMUTC
    In progress
    June 18, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 18, 2026 at 4:00 PMUTC
    Planned
    June 18, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

JUN18
Exa DNS Nameserver Maintenance
CompletedMaintenance4 hours
  • Completed
    June 18, 2026 at 5:00 PMUTC
    Completed
    June 18, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 18, 2026 at 1:00 PMUTC
    In progress
    June 18, 2026 at 1:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 17, 2026 at 7:11 AMUTC
    Planned
    June 17, 2026 at 7:11 AMUTC

    We will be carrying out maintenance on one of our DNS nameservers today at 2 pm. The maintenance window will last for 4 hours, to ensure the work is fully completed and tested, before we bring the nameserver back into use.

    The work is being carried out to apply OS and package updates.

    We are only carrying out the maintenance on one of the nameservers, so there will be no impact on the DNS service during this window.

    If you do encounter any issues during or following this maintenance, please call our Helpdesk on 0345 145 1234, and the team will be on hand to assist.

May 2026

MAY29
SurfProtect Maintenance Day 4
CompletedMaintenance2 hours
  • Completed
    May 29, 2026 at 4:00 PMUTC
    Completed
    May 29, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 29, 2026 at 2:00 PMUTC
    In progress
    May 29, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 29, 2026 at 2:00 PMUTC
    Planned
    May 29, 2026 at 2:00 PMUTC

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

MAY28
SurfProtect Maintenance Day 3
CompletedMaintenance2 hours
  • Completed
    May 28, 2026 at 4:00 PMUTC
    Completed
    May 28, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 28, 2026 at 2:00 PMUTC
    In progress
    May 28, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 28, 2026 at 2:00 PMUTC
    Planned
    May 28, 2026 at 2:00 PMUTC

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

MAY27
SurfProtect Maintenance Day 2
CompletedMaintenance2 hours
  • Completed
    May 27, 2026 at 4:00 PMUTC
    Completed
    May 27, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 27, 2026 at 2:00 PMUTC
    In progress
    May 27, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 27, 2026 at 2:00 PMUTC
    Planned
    May 27, 2026 at 2:00 PMUTC

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

MAY26
Core Router Upgrades - London Maintenance
CompletedMaintenance8 hours
  • Completed
    May 27, 2026 at 4:00 AMUTC
    Completed
    May 27, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 26, 2026 at 8:00 PMUTC
    In progress
    May 26, 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 26, 2026 at 8:00 PMUTC
    Planned
    May 26, 2026 at 8:00 PMUTC

    We will be upgrading four of our core routers in London on the night of Tuesday May 26th. This will be done sequentially and will cause a 15 minute downtime per router.

    Customers will likely experience an outage during at least one of these reboots as this will impact a significant proportion of our core network. Traffic and services will be routed elsewhere where possible and we will work to minimise the number of customers affected by each individual router reload. In the unlikely event of complications during an upgrade, individual outages may extend beyond 15 minutes.

MAY26
SurfProtect Maintenance Day 1
CompletedMaintenance2 hours
  • Completed
    May 26, 2026 at 4:00 PMUTC
    Completed
    May 26, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 26, 2026 at 2:00 PMUTC
    In progress
    May 26, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 26, 2026 at 2:00 PMUTC
    Planned
    May 26, 2026 at 2:00 PMUTC

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

Apr 2026

SurfProtect - Proxy Issues
ResolvedPartial outage1 hour 38 minutes
  • Resolved
    UTC
    Resolved

    The root cause was identified as an issue with one of our GeoDNS services running in Manchester.

    The service has been rebooted and is fully operational again.

  • Investigating
    UTC
    Investigating

    We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234.

  • Identified
    UTC
    Identified

    This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted.

  • Investigating
    UTC
    Investigating

    We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device.

    Our Services team are investigating, and we will provide more information as soon as we have it.

APR23
FortiGate OS Upgrades - Physical FortiGates
CompletedMaintenance-3 hours -10 minutes
  • Planned
    April 23, 2026 at 6:00 PMUTC
    Planned
    April 23, 2026 at 6:00 PMUTC

    On Thursday, 23rd April at 7 pm, we will be upgrading all of the Exa-managed physical FortiGate firewalls to a newer stable release.

    The work is being carried out to ensure we maintain our high standards and keep the firewalls on the latest OS release.

    Our Networking team will carry out the work and ensure that all firewalls are back online and running following the maintenance.

    If you have any issues following this work, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

  • Completed
    April 23, 2026 at 3:49 PMUTC
    Completed
    April 23, 2026 at 3:49 PMUTC

    Our engineering team has decided to postpone this work for a later date to be scheduled in.

    We apologise for any inconvenience this may have caused and will provide sufficient notice for when the works will be carried out.

APR10
MikroTik — Emergency Firmware Upgrade
CompletedMaintenance
  • Completed
    April 10, 2026 at 7:00 PMUTC
    Completed
    April 10, 2026 at 7:00 PMUTC

    All services have been restored after the maintenance work and there have been no issues identified.

    If you see any issues following this maintenance work please contact our Support Team via email at helpdesk@exa.net.uk or call 0345 145 1234.

  • Planned
    April 10, 2026 at 7:00 PMUTC
    Planned
    April 10, 2026 at 7:00 PMUTC

    Our engineering team has been made aware of a zero-day vulnerability affecting MikroTik devices. Due to the potential risk, we will be rolling out an emergency security patch to ensure customers are not exposed to this vulnerability.

    The firmware upgrades will take place between 20:00 and 22:00. Affected customers will experience a short period of downtime during this window while devices reboot onto the new firmware image.

    We apologise for the short notice and any inconvenience caused, and thank you for your understanding as we work to ensure we provide the reliable and secure service you expect.

APR9
ExaCube Outage
ResolvedMaintenance361 hours 53 minutes
  • Resolved
    UTC
    Resolved

    After monitoring the issue over the last 11 days, we are happy the issue has been fully resolved.

    A Reason for Outage (RFO) will be available next week.

    If you would like a copy and have not yet requested one, please contact the Helpdesk and we will ensure a copy is sent to you.

  • Monitoring
    UTC
    Monitoring

    New certificates have been issued to affected customers, and most services have been restored. We are completing the remaining rollout.

    A Reason for Outage (RFO) will be available to affected customers in due course.

    If you are still experiencing issues, please contact our Support Team on 0345 145 1234.

  • Identified
    UTC
    Identified

    We are currently experiencing an issue affecting ExaCube customers. If you are affected, you may encounter certificate errors when accessing HTTPS websites. We are in the process of contacting all affected customers directly. However, if you believe you are impacted and have not yet been contacted, please reach out to our Support Team on 0345 145 1234.

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