Exa Networks - Notice history

All systems operational

Core Network - Operational

100.0% uptime
Sep 2026 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2026
Oct 2026
Nov 2026

SurfProtect Quantum / Quantum + Filtering - Operational

99.92% uptime
Sep 2026 · 100.0%Oct · 99.76%Nov · 100.0%

Previous page

Next page

Sep 2026
Oct 2026
Nov 2026

Notice history

View current status

Nov 2026

NOV12
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedNovember 12, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressNovember 12, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 12, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

NOV10
Exa Networks - Customer Panel Maintenance
CompletedMaintenance30 minutes
  • CompletedNovember 10, 2026 at 6:30 PMUTC

    Maintenance has completed successfully

  • PlannedNovember 10, 2026 at 6:00 PMUTC

    We are carrying out some upgrade work on our customer panel, which will prevent users from accessing it while the work is ongoing.

    The work will only take a few minutes to complete, and all users will need to log in again after the maintenance window.

  • In progressNovember 10, 2026 at 6:00 PMUTC

    Maintenance is now in progress

NOV10
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedNovember 10, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressNovember 10, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 10, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

NOV5
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedNovember 05, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressNovember 05, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 05, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

NOV4
Exa Networks Customer Panel Maintenance
CompletedMaintenance30 minutes
  • CompletedNovember 04, 2026 at 4:30 PMUTC
    Maintenance has completed successfully
  • In progressNovember 04, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 03, 2026 at 4:32 PMUTC

    We are carrying out some upgrade work on our customer panel, which will prevent users from accessing it while the work is ongoing.

    The work will only take a few minutes to complete, and all users will need to log in again following the maintenance window.

Oct 2026

OCT30
Emergency Maintenance - Exa Networks
CompletedMaintenance4 hours
  • CompletedOctober 30, 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 30, 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 30, 2026 at 4:30 PMUTC

    We will be carrying out some essential maintenance this evening to patch a recent security release.

    We do not anticipate that there will be any major disruption, but you will experience some disruption across various Exa services this evening.

    The work will commence at 5 pm today, and we expect everything to be completed by 9 pm. Our service engineer will ensure everything is operational again before closing off the maintenance window.

    Sorry for any inconvenience this may cause.

SurfProtect - Proxy Issues
ResolvedMajor outage1 hour 47 minutes
  • ResolvedUTC

    Our Services team have now resolved the issue with the affected SurfProtect server, and all customers will be able to access the internet again.

    We are sorry for any inconvenience this has caused you this morning.

  • InvestigatingUTC

    We are aware that some customers are currently unable to access the internet when using the SurfProtect Proxy service this morning.

    The issue is related to a single SurfProtect server, and our Services team are currently working to resolve this.

    We will provide further updates as soon as we have them.

OCT29
ExaCube - OS Update
CompletedMaintenance2 hours
  • CompletedOctober 29, 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 8:52 AMUTC

    We will be rolling out a new version of the Operating System on our ExaCube devices this week, on Thursday 29th October. The maintenance window will be open for 2 hours, but the downtime should last no more than 5 minutes while the hardware reboots.

    The work will be done in the evening to limit the impact this may have on your connection.

OCT29
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedOctober 29, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 29, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

OCT27
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedOctober 27, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 27, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 27, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

Sep 2026

SEP29
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedSeptember 29, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 29, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 29, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

SEP24
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedSeptember 24, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 24, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 24, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

SEP22
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedSeptember 22, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 22, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 22, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

SEP17
Exa Networks General Weekly Maintenance
CompletedMaintenance2 hoursRepeats weekly
  • CompletedSeptember 17, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 17, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 17, 2026 at 4:00 PMUTC

    This is one of our two weekly maintenance update slots.

    During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.

    At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.

Intermittent Third Party CRM Outages
ResolvedDegraded performance3 hours 21 minutes
  • ResolvedUTC

    We have received confirmation that these issues have now been resolved.

  • IdentifiedUTC

    Our CRM provider is currently experiencing intermittent issues, causing sporadic downtime on our ticketing system. Tickets are still being logged and will be processed between periods of downtime. If anything needs urgent attention, please call us on 0345 145 1234

Previous

Sep 2026 to Nov 2026

Next