Exa Networks - Notice history

Leased Line under maintenance

Core Network - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2026
Apr 2026
May 2026

Notice history

May 2026

SurfProtect Maintenance Day 4
Scheduled for May 29, 2026 at 2:00 PM – 2:00 PM
  • Planned
    May 29, 2026 at 2:00 PM
    Planned
    May 29, 2026 at 2:00 PM

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

SurfProtect Maintenance Day 3
Scheduled for May 28, 2026 at 2:00 PM – 2:00 PM
  • Planned
    May 28, 2026 at 2:00 PM
    Planned
    May 28, 2026 at 2:00 PM

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

SurfProtect Maintenance Day 2
Scheduled for May 27, 2026 at 2:00 PM – 2:00 PM
  • Planned
    May 27, 2026 at 2:00 PM
    Planned
    May 27, 2026 at 2:00 PM

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

Core Router Upgrades - London Maintenance
Scheduled for May 26, 2026 at 8:00 PM – 8:00 PM
  • Planned
    May 26, 2026 at 8:00 PM
    Planned
    May 26, 2026 at 8:00 PM

    We will be upgrading four of our core routers in London on the night of Tuesday May 26th. This will be done sequentially and will cause a 15 minute downtime per router.

    Customers will likely experience an outage during at least one of these reboots as this will impact a significant proportion of our core network. Traffic and services will be routed elsewhere where possible and we will work to minimise the number of customers affected by each individual router reload. In the unlikely event of complications during an upgrade, individual outages may extend beyond 15 minutes.

SurfProtect Maintenance Day 1
Scheduled for May 26, 2026 at 2:00 PM – 2:00 PM
  • Planned
    May 26, 2026 at 2:00 PM
    Planned
    May 26, 2026 at 2:00 PM

    Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.

    The work will take place from 3 pm each day.

    We are doing the work during the half-term to limit the impact.

    If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

Apr 2026

SurfProtect - Proxy Issues
  • Resolved
    Resolved

    The root cause was identified as an issue with one of our GeoDNS services running in Manchester.

    The service has been rebooted and is fully operational again.

  • Investigating
    Investigating

    We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234.

  • Identified
    Identified

    This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted.

  • Investigating
    Investigating

    We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device.

    Our Services team are investigating, and we will provide more information as soon as we have it.

FortiGate OS Upgrades - Physical FortiGates
  • Planned
    April 23, 2026 at 6:00 PM
    Planned
    April 23, 2026 at 6:00 PM

    On Thursday, 23rd April at 7 pm, we will be upgrading all of the Exa-managed physical FortiGate firewalls to a newer stable release.

    The work is being carried out to ensure we maintain our high standards and keep the firewalls on the latest OS release.

    Our Networking team will carry out the work and ensure that all firewalls are back online and running following the maintenance.

    If you have any issues following this work, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

  • Completed
    April 23, 2026 at 3:49 PM
    Completed
    April 23, 2026 at 3:49 PM

    Our engineering team has decided to postpone this work for a later date to be scheduled in.

    We apologise for any inconvenience this may have caused and will provide sufficient notice for when the works will be carried out.

MikroTik — Emergency Firmware Upgrade
  • Completed
    April 10, 2026 at 7:00 PM
    Completed
    April 10, 2026 at 7:00 PM

    All services have been restored after the maintenance work and there have been no issues identified.

    If you see any issues following this maintenance work please contact our Support Team via email at helpdesk@exa.net.uk or call 0345 145 1234.

  • Planned
    April 10, 2026 at 7:00 PM
    Planned
    April 10, 2026 at 7:00 PM

    Our engineering team has been made aware of a zero-day vulnerability affecting MikroTik devices. Due to the potential risk, we will be rolling out an emergency security patch to ensure customers are not exposed to this vulnerability.

    The firmware upgrades will take place between 20:00 and 22:00. Affected customers will experience a short period of downtime during this window while devices reboot onto the new firmware image.

    We apologise for the short notice and any inconvenience caused, and thank you for your understanding as we work to ensure we provide the reliable and secure service you expect.

ExaCube Outage
  • Resolved
    Resolved

    After monitoring the issue over the last 11 days, we are happy the issue has been fully resolved.

    A Reason for Outage (RFO) will be available next week.

    If you would like a copy and have not yet requested one, please contact the Helpdesk and we will ensure a copy is sent to you.

  • Monitoring
    Monitoring

    New certificates have been issued to affected customers, and most services have been restored. We are completing the remaining rollout.

    A Reason for Outage (RFO) will be available to affected customers in due course.

    If you are still experiencing issues, please contact our Support Team on 0345 145 1234.

  • Identified
    Identified

    We are currently experiencing an issue affecting ExaCube customers. If you are affected, you may encounter certificate errors when accessing HTTPS websites. We are in the process of contacting all affected customers directly. However, if you believe you are impacted and have not yet been contacted, please reach out to our Support Team on 0345 145 1234.

Mar 2026

Roundcube Webmail Maintenance
  • Completed
    March 19, 2026 at 6:00 PM
    Completed
    March 19, 2026 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    March 19, 2026 at 5:00 PM
    In progress
    March 19, 2026 at 5:00 PM
    Maintenance is now in progress
  • Planned
    March 19, 2026 at 5:00 PM
    Planned
    March 19, 2026 at 5:00 PM

    We will be performing an update to our Webmail service this afternoon between 5 pm and 6 pm.

    The work is being carried out to update to a new release of the RoundCube mail software.

    If you encounter any issues after the work, please contact our Helpdesk, and we will be happy to help.

SoGEA & FTTP Outage
  • Resolved
    Resolved

    The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance.

  • Identified
    Identified

    We have identified an issue that is affecting some of our SoGEA and FTTP customers, which is preventing them from accessing the internet. We are currently rolling out a fix and once this has been completed, a further update will be posted.

Emergency SurfProtect Maintenance - SurfProtect Evolution / Evolution +
  • Completed
    March 12, 2026 at 6:00 PM
    Completed
    March 12, 2026 at 6:00 PM
    Maintenance has completed successfully
  • Planned
    March 12, 2026 at 5:30 PM
    Planned
    March 12, 2026 at 5:30 PM

    We will shortly be carrying out some emergency maintenance on one of our SurfProtect servers that is responsible for handling the analytics and logging for our ExaCube customers.

    The work is being done to prevent the potential of website analytics data. Our Services team has identified an issue, and the best course of action to preserve the data is to restart the service.

    All customers using this service will experience up to 60 seconds of downtime while the restart is in action.

  • In progress
    March 12, 2026 at 3:54 PM
    In progress
    March 12, 2026 at 3:54 PM

    Our Services team has identified the root cause of this issue, and we will be deploying a fix at 17:30 today.

    The deployment will require a restart of the service, so customers will be subject to downtime of up to 60 seconds.

SurfProtect - Emergency Maintenance
  • Update
    March 10, 2026 at 5:00 PM
    Update
    March 10, 2026 at 5:00 PM

    This maintenance was rolled out again and was completed successfully.

  • Completed
    March 06, 2026 at 6:37 PM
    Completed
    March 06, 2026 at 6:37 PM

    Unfortunately, the update this evening was not fully successful, so we have rolled back any changes that had been deployed.

    Our Services team will continue to investigate the issue, and we will announce any further updates to combat the Google redirection issue in due course.

    We are sorry for any inconvenience this issue will be causing you, whilst we work hard to find a resolution.

  • In progress
    March 06, 2026 at 4:00 PM
    In progress
    March 06, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    March 06, 2026 at 4:00 PM
    Planned
    March 06, 2026 at 4:00 PM

    We will shortly be releasing an update to the SurfProtect platform in relation to an issue with Google redirections from within Workspace and Gmail links.

    Our Services team have been able to identify and resolve this problem, and due to the impact it is causing our schools, we will be releasing the update at 4 pm today, Friday 6th March.

    We do not expect any downtime for SurfProtect customers during this maintenance window.

Darklight - Worthing - Emergency Supplier Maintenance
  • Planned
    March 04, 2026 at 10:00 PM
    Planned
    March 04, 2026 at 10:00 PM

    One of our core link providers has advised that they need to carry out some emergency maintenance between our London and Worthing exchanges. As a result of this work, all Darklight connectivity customers in the Worthing area will be subject to downtime during the maintenance window. The work will commence at 10 pm this evening, Wednesday 4th March, and will be completed by 6 am tomorrow, Thursday 5th March.

Mar 2026 to May 2026

Next