Exa Networks - Notice history

Our engineering team has decided to postpone this work for a later date to be scheduled in.

We apologise for any inconvenience this may have caused and will provide sufficient notice for when the works will be carried out.

We will be performing an update to our Webmail service this afternoon between 5 pm and 6 pm.

The work is being carried out to update to a new release of the RoundCube mail software.

If you encounter any issues after the work, please contact our Helpdesk, and we will be happy to help.

Our Services team has identified the root cause of this issue, and we will be deploying a fix at 17:30 today.

The deployment will require a restart of the service, so customers will be subject to downtime of up to 60 seconds.

We will shortly be releasing an update to the SurfProtect platform in relation to an issue with Google redirections from within Workspace and Gmail links.

Our Services team have been able to identify and resolve this problem, and due to the impact it is causing our schools, we will be releasing the update at 4 pm today, Friday 6th March.

We do not expect any downtime for SurfProtect customers during this maintenance window.

We are upgrading our status page infrastructure this Thursday, March 5, 2026, to provide a more reliable experience. What you need to know: Seamless Transition: You don’t need to do anything. Your email subscription and chosen notification categories will carry over automatically. Same URL: The web address remains the same, though you may notice a fresh new look. New Sender Info: Notifications may now come from instatus.com or status.exa.net.uk. Action Required: When the transfer is complete this Thursday, you will receive an automated signup email. Please check your spam folder to ensure these emails are whitelisted and you continue to receive timely updates.

On Monday, 23rd February at 8 pm, we will be upgrading a core router in our Manchester Data Centre. Most of our Traffic will automatically re-route via an alternate path, but there are multiple directly connected NNIs that, regardless of geographical location, will be subject to downtime during the change window. Likely one incidence of about 15 minutes. If you require any assistance after this maintenance, please contact our Helpdesk on 03451451234, and our team will be happy to help.

We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure.

We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure.

We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure.