Exa Networks Status - Incident history https://status.exa.net.uk Exa Networks Fri, 10 Apr 2026 19:00:00 +0000 MikroTik — Emergency Firmware Upgrade Type: Maintenance Duration: 1 minute Affected Components: Leased Line, ADSL/FTTC/FTTP, Darklight Apr 10, 19:00:00 GMT+0 - Identified - Our engineering team has been made aware of a zero-day vulnerability affecting MikroTik devices. Due to the potential risk, we will be rolling out an emergency security patch to ensure customers are not exposed to this vulnerability. The firmware upgrades will take place between 20:00 and 22:00\. Affected customers will experience a short period of downtime during this window while devices reboot onto the new firmware image. We apologise for the short notice and any inconvenience caused, and thank you for your understanding as we work to ensure we provide the reliable and secure service you expect. Apr 10, 19:00:01 GMT+0 - Completed - All services have been restored after the maintenance work and there have been no issues identified. If you see any issues following this maintenance work please contact our Support Team via email at [helpdesk@exa.net.uk](mailto:helpdesk@exa.net.uk) or call 0345 145 1234. Type: Maintenance

Duration: 1 minute

Affected Components: , ,

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our engineering team has been made aware of a zero-day vulnerability affecting MikroTik devices. Due to the potential risk, we will be rolling out an emergency security patch to ensure customers are not exposed to this vulnerability. The firmware upgrades will take place between 20:00 and 22:00\. Affected customers will experience a short period of downtime during this window while devices reboot onto the new firmware image. We apologise for the short notice and any inconvenience caused, and thank you for your understanding as we work to ensure we provide the reliable and secure service you expect..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Completed</strong> - All services have been restored after the maintenance work and there have been no issues identified. If you see any issues following this maintenance work please contact our Support Team via email at [helpdesk@exa.net.uk](mailto:helpdesk@exa.net.uk) or call 0345 145 1234..</p> ]]> Fri, 10 Apr 2026 19:00:00 +0000 https://status.exa.net.uk/maintenance/cmnt675bm004lkm74jtjxwkqm https://status.exa.net.uk/maintenance/cmnt675bm004lkm74jtjxwkqm ExaCube Outage Type: Incident Affected Components: ExaCube Apr 13, 08:00:00 GMT+0 - Monitoring - New certificates have been issued to affected customers, and most services have been restored. We are completing the remaining rollout. A Reason for Outage (RFO) will be available to affected customers in due course. If you are still experiencing issues, please contact our Support Team on [0345 145 1234](tel:03451451234). Apr 9, 09:29:23 GMT+0 - Identified - We are currently experiencing an issue affecting ExaCube customers. If you are affected, you may encounter certificate errors when accessing HTTPS websites. We are in the process of contacting all affected customers directly. However, if you believe you are impacted and have not yet been contacted, please reach out to our Support Team on 0345 145 1234. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - New certificates have been issued to affected customers, and most services have been restored. We are completing the remaining rollout. A Reason for Outage (RFO) will be available to affected customers in due course. If you are still experiencing issues, please contact our Support Team on [0345 145 1234](tel:03451451234)..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>09:29:23</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an issue affecting ExaCube customers. If you are affected, you may encounter certificate errors when accessing HTTPS websites. We are in the process of contacting all affected customers directly. However, if you believe you are impacted and have not yet been contacted, please reach out to our Support Team on 0345 145 1234..</p> ]]> Thu, 9 Apr 2026 09:29:23 +0000 https://status.exa.net.uk/incident/cmnr9zigu0bmaqg7v4ydme0gr https://status.exa.net.uk/incident/cmnr9zigu0bmaqg7v4ydme0gr Roundcube Webmail Maintenance Type: Maintenance Duration: 1 hour Affected Components: Mail Mar 19, 17:00:00 GMT+0 - Identified - We will be performing an update to our Webmail service this afternoon between 5 pm and 6 pm. The work is being carried out to update to a new release of the RoundCube mail software. If you encounter any issues after the work, please contact our Helpdesk, and we will be happy to help. Mar 19, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 19, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing an update to our Webmail service this afternoon between 5 pm and 6 pm. The work is being carried out to update to a new release of the RoundCube mail software. If you encounter any issues after the work, please contact our Helpdesk, and we will be happy to help..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Mar 2026 17:00:00 +0000 https://status.exa.net.uk/maintenance/cmmxivyo8003qe8zwa3xl19uf https://status.exa.net.uk/maintenance/cmmxivyo8003qe8zwa3xl19uf SoGEA & FTTP Outage Type: Incident Duration: 9 minutes Affected Components: ADSL/FTTC/FTTP Mar 18, 09:15:46 GMT+0 - Identified - We have identified an issue that is affecting some of our SoGEA and FTTP customers, which is preventing them from accessing the internet. We are currently rolling out a fix and once this has been completed, a further update will be posted. Mar 18, 09:24:50 GMT+0 - Resolved - The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>09:15:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue that is affecting some of our SoGEA and FTTP customers, which is preventing them from accessing the internet. We are currently rolling out a fix and once this has been completed, a further update will be posted..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>09:24:50</var> GMT+0</small><br><strong>Resolved</strong> - The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance. .</p> ]]> Wed, 18 Mar 2026 09:15:46 +0000 https://status.exa.net.uk/incident/cmmvtt99z007xk3ppf4d5kmlh https://status.exa.net.uk/incident/cmmvtt99z007xk3ppf4d5kmlh Emergency SurfProtect Maintenance - SurfProtect Evolution / Evolution + Type: Maintenance Duration: 2 hours and 5 minutes Affected Components: , Quantum / Quantum + Filtering, Real Time Alerts, Surfprotect Analytics, Surfprotect → Mar 12, 17:30:00 GMT+0 - Identified - We will shortly be carrying out some emergency maintenance on one of our SurfProtect servers that is responsible for handling the analytics and logging for our ExaCube customers. The work is being done to prevent the potential of website analytics data. Our Services team has identified an issue, and the best course of action to preserve the data is to restart the service. All customers using this service will experience up to 60 seconds of downtime while the restart is in action. Mar 12, 15:54:37 GMT+0 - Identified - Our Services team has identified the root cause of this issue, and we will be deploying a fix at 17:30 today. The deployment will require a restart of the service, so customers will be subject to downtime of up to 60 seconds. Mar 12, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours and 5 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will shortly be carrying out some emergency maintenance on one of our SurfProtect servers that is responsible for handling the analytics and logging for our ExaCube customers. The work is being done to prevent the potential of website analytics data. Our Services team has identified an issue, and the best course of action to preserve the data is to restart the service. All customers using this service will experience up to 60 seconds of downtime while the restart is in action..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:54:37</var> GMT+0</small><br><strong>Identified</strong> - Our Services team has identified the root cause of this issue, and we will be deploying a fix at 17:30 today. The deployment will require a restart of the service, so customers will be subject to downtime of up to 60 seconds..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 12 Mar 2026 17:30:00 +0000 https://status.exa.net.uk/maintenance/cmmnkpfkr05e1kqfe48jprfsk https://status.exa.net.uk/maintenance/cmmnkpfkr05e1kqfe48jprfsk SurfProtect - Emergency Maintenance Type: Maintenance Duration: 6 days, 13 hours and 28 minutes Affected Components: , Real Time Alerts, Surfprotect Panel, Surfprotect Analytics, Quantum / Quantum + Filtering, Surfprotect → Mar 6, 16:00:00 GMT+0 - Identified - We will shortly be releasing an update to the SurfProtect platform in relation to an issue with Google redirections from within Workspace and Gmail links. Our Services team have been able to identify and resolve this problem, and due to the impact it is causing our schools, we will be releasing the update at 4 pm today, Friday 6th March. We do not expect any downtime for SurfProtect customers during this maintenance window. Mar 6, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 18:37:27 GMT+0 - Completed - Unfortunately, the update this evening was not fully successful, so we have rolled back any changes that had been deployed. Our Services team will continue to investigate the issue, and we will announce any further updates to combat the Google redirection issue in due course. We are sorry for any inconvenience this issue will be causing you, whilst we work hard to find a resolution. Mar 10, 17:00:00 GMT+0 - Completed - This maintenance was rolled out again and was completed successfully. Type: Maintenance

Duration: 6 days, 13 hours and 28 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will shortly be releasing an update to the SurfProtect platform in relation to an issue with Google redirections from within Workspace and Gmail links. Our Services team have been able to identify and resolve this problem, and due to the impact it is causing our schools, we will be releasing the update at 4 pm today, Friday 6th March. We do not expect any downtime for SurfProtect customers during this maintenance window..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:37:27</var> GMT+0</small><br><strong>Completed</strong> - Unfortunately, the update this evening was not fully successful, so we have rolled back any changes that had been deployed. Our Services team will continue to investigate the issue, and we will announce any further updates to combat the Google redirection issue in due course. We are sorry for any inconvenience this issue will be causing you, whilst we work hard to find a resolution..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - This maintenance was rolled out again and was completed successfully..</p> ]]> Fri, 6 Mar 2026 16:00:00 +0000 https://status.exa.net.uk/maintenance/cmmf2ulcl00xj11al7qknif93 https://status.exa.net.uk/maintenance/cmmf2ulcl00xj11al7qknif93 Status Page Update: March 5, 2026 Type: Maintenance Duration: 7 hours and 23 minutes Mar 5, 09:44:00 GMT+0 - Identified - We are upgrading our status page infrastructure this Thursday, March 5, 2026, to provide a more reliable experience. What you need to know: Seamless Transition: You don’t need to do anything. Your email subscription and chosen notification categories will carry over automatically. Same URL: The web address remains the same, though you may notice a fresh new look. New Sender Info: Notifications may now come from instatus.com or status.exa.net.uk. Action Required: When the transfer is complete this Thursday, you will receive an automated signup email. Please check your spam folder to ensure these emails are whitelisted and you continue to receive timely updates. Mar 5, 09:47:40 GMT+0 - Identified - The maintenance has been started Mar 5, 17:10:25 GMT+0 - Completed - Welcome to the new Status page! Type: Maintenance

Duration: 7 hours and 23 minutes

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:44:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our status page infrastructure this Thursday, March 5, 2026, to provide a more reliable experience. What you need to know: Seamless Transition: You don’t need to do anything. Your email subscription and chosen notification categories will carry over automatically. Same URL: The web address remains the same, though you may notice a fresh new look. New Sender Info: Notifications may now come from instatus.com or status.exa.net.uk. Action Required: When the transfer is complete this Thursday, you will receive an automated signup email. Please check your spam folder to ensure these emails are whitelisted and you continue to receive timely updates..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:47:40</var> GMT+0</small><br><strong>Identified</strong> - The maintenance has been started.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:10:25</var> GMT+0</small><br><strong>Completed</strong> - Welcome to the new Status page! .</p> ]]> Thu, 5 Mar 2026 09:44:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503ezm3pd3owhblad https://status.exa.net.uk/maintenance/cmmdg0pp503ezm3pd3owhblad Darklight - Worthing - Emergency Supplier Maintenance Type: Maintenance Duration: 8 hours Affected Components: Darklight Mar 4, 22:00:00 GMT+0 - Identified - One of our core link providers has advised that they need to carry out some emergency maintenance between our London and Worthing exchanges. As a result of this work, all Darklight connectivity customers in the Worthing area will be subject to downtime during the maintenance window. The work will commence at 10 pm this evening, Wednesday 4th March, and will be completed by 6 am tomorrow, Thursday 5th March. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - One of our core link providers has advised that they need to carry out some emergency maintenance between our London and Worthing exchanges. As a result of this work, all Darklight connectivity customers in the Worthing area will be subject to downtime during the maintenance window. The work will commence at 10 pm this evening, Wednesday 4th March, and will be completed by 6 am tomorrow, Thursday 5th March..</p> ]]> Wed, 4 Mar 2026 22:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503exm3pda0oh6o2v https://status.exa.net.uk/maintenance/cmmdg0pp503exm3pda0oh6o2v Status Page Update: March 5, 2026 Type: Maintenance Duration: 1 day, 12 hours and 55 minutes Mar 3, 12:05:00 GMT+0 - Identified - We are upgrading our status page infrastructure this Thursday, March 5, 2026, to provide a more reliable experience. What you need to know: Seamless Transition: You don’t need to do anything. Your email subscription and chosen notification categories will carry over automatically. Same URL: The web address remains the same, though you may notice a fresh new look. New Sender Info: Notifications may now come from instatus.com or status.exa.net.uk. Action Required: When the transfer is complete this Thursday, you will receive an automated signup email. Please check your spam folder to ensure these emails are whitelisted and you continue to receive timely updates. Type: Maintenance

Duration: 1 day, 12 hours and 55 minutes

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our status page infrastructure this Thursday, March 5, 2026, to provide a more reliable experience. What you need to know: Seamless Transition: You don’t need to do anything. Your email subscription and chosen notification categories will carry over automatically. Same URL: The web address remains the same, though you may notice a fresh new look. New Sender Info: Notifications may now come from instatus.com or status.exa.net.uk. Action Required: When the transfer is complete this Thursday, you will receive an automated signup email. Please check your spam folder to ensure these emails are whitelisted and you continue to receive timely updates..</p> ]]> Tue, 3 Mar 2026 12:05:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503evm3pd2wxf8ntl https://status.exa.net.uk/maintenance/cmmdg0pp503evm3pd2wxf8ntl Slow speeds Type: Incident Affected Components: Leased Line, Core Network, Quantum / Quantum + Filtering, ADSL/FTTC/FTTP, Darklight Feb 24, 08:53:00 GMT+0 - Investigating - We are aware of the slow internet speeds affecting usage. Our engineers are currently investigating the issue, and we will provide an update shortly. We apologise for any inconvenience this may cause. Feb 24, 10:17:52 GMT+0 - Resolved - Connectivity should be back to normal. Any issues with connectivity, please contact our helpdesk on 0345 145 1234 Feb 24, 08:56:52 GMT+0 - Investigating - We have identified the root cause of the issue and have resolved it. We can see things are settling, but we'll continue monitoring. Please contact our helpdesk if you are still experiencing downtime or slow speeds on 0345 145 1234 Type: Incident

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>08:53:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of the slow internet speeds affecting usage. Our engineers are currently investigating the issue, and we will provide an update shortly. We apologise for any inconvenience this may cause..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>10:17:52</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity should be back to normal. Any issues with connectivity, please contact our helpdesk on 0345 145 1234.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>08:56:52</var> GMT+0</small><br><strong>Investigating</strong> - We have identified the root cause of the issue and have resolved it. We can see things are settling, but we'll continue monitoring. Please contact our helpdesk if you are still experiencing downtime or slow speeds on 0345 145 1234.</p> ]]> Tue, 24 Feb 2026 08:53:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap032jm3pda5ffg550 https://status.exa.net.uk/incident/cmmdg0pap032jm3pda5ffg550 Manchester Core Network Maintenance Type: Maintenance Duration: 6 hours Affected Components: Core Network Feb 23, 20:00:00 GMT+0 - Identified - On Monday, 23rd February at 8 pm, we will be upgrading a core router in our Manchester Data Centre. Most of our Traffic will automatically re-route via an alternate path, but there are multiple directly connected NNIs that, regardless of geographical location, will be subject to downtime during the change window. Likely one incidence of about 15 minutes. If you require any assistance after this maintenance, please contact our Helpdesk on 03451451234, and our team will be happy to help. Feb 23, 20:27:43 GMT+0 - Identified - This maintenance has been completed as planned. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday, 23rd February at 8 pm, we will be upgrading a core router in our Manchester Data Centre. Most of our Traffic will automatically re-route via an alternate path, but there are multiple directly connected NNIs that, regardless of geographical location, will be subject to downtime during the change window. Likely one incidence of about 15 minutes. If you require any assistance after this maintenance, please contact our Helpdesk on 03451451234, and our team will be happy to help..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:27:43</var> GMT+0</small><br><strong>Identified</strong> - This maintenance has been completed as planned..</p> ]]> Mon, 23 Feb 2026 20:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503efm3pdglz1586z https://status.exa.net.uk/maintenance/cmmdg0pp503efm3pdglz1586z SurfProtect Maintenance Day 5 Type: Maintenance Duration: 3 hours Affected Components: Real Time Alerts, Surfprotect Panel, Surfprotect Analytics, Quantum / Quantum + Filtering Feb 20, 15:00:00 GMT+0 - Identified - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure..</p> ]]> Fri, 20 Feb 2026 15:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503etm3pdas9mf12k https://status.exa.net.uk/maintenance/cmmdg0pp503etm3pdas9mf12k SurfProtect Maintenance Day 4 Type: Maintenance Duration: 3 hours Affected Components: Real Time Alerts, Surfprotect Panel, Surfprotect Analytics, Quantum / Quantum + Filtering Feb 19, 15:00:00 GMT+0 - Identified - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure..</p> ]]> Thu, 19 Feb 2026 15:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503erm3pdhs9r2j4j https://status.exa.net.uk/maintenance/cmmdg0pp503erm3pdhs9r2j4j SurfProtect Maintenance Day 3 Type: Maintenance Duration: 3 hours Affected Components: Real Time Alerts, Surfprotect Panel, Surfprotect Analytics, Quantum / Quantum + Filtering Feb 18, 15:00:00 GMT+0 - Identified - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure..</p> ]]> Wed, 18 Feb 2026 15:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503epm3pda8p40zrp https://status.exa.net.uk/maintenance/cmmdg0pp503epm3pda8p40zrp Exa Networks General Weekly Maintenance Type: Maintenance Duration: 5 minutes Feb 18, 14:58:00 GMT+0 - Identified - This is one of our two weekly maintenance update slots. During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service. At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods. Feb 18, 14:58:01 GMT+0 - Identified - Maintenance is now in progress Feb 18, 15:03:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>14:58:00</var> GMT+0</small><br><strong>Identified</strong> - This is one of our two weekly maintenance update slots. During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service. At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>14:58:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>15:03:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 18 Feb 2026 14:58:00 +0000 https://status.exa.net.uk/maintenance/cmlqq80ij082xu0vg0ut6iikw https://status.exa.net.uk/maintenance/cmlqq80ij082xu0vg0ut6iikw SurfProtect Maintenance Day 2 Type: Maintenance Duration: 3 hours Affected Components: Real Time Alerts, Surfprotect Panel, Surfprotect Analytics, Quantum / Quantum + Filtering Feb 17, 15:00:00 GMT+0 - Identified - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure..</p> ]]> Tue, 17 Feb 2026 15:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503enm3pdgjku4ghe https://status.exa.net.uk/maintenance/cmmdg0pp503enm3pdgjku4ghe Darklight Outage - Bradford Region Type: Incident Affected Components: Darklight Feb 16, 22:25:00 GMT+0 - Investigating - Customers affected are currently offline. The fault is affecting the same customers as a recent previous outage. The issue has been raised with the affected supplier. Feb 19, 11:37:42 GMT+0 - Resolved - All affected circuits have now been restored and the service is fully operational. Feb 18, 10:13:09 GMT+0 - Investigating - Following the arson attack, the suppliers have migrated this outage into an emergency maintenance window that will run from now until 19:00 on Thursday, 19th February. We have seen some of the affected circuits come back online, but these circuits could drop again during the maintenance window as the suppliers work to repair the damaged fibres. We will provide further updates as soon as we have them. Feb 17, 10:39:58 GMT+0 - Investigating - The suppliers have confirmed that the current outage is in relation to an arson attack that has again caused significant damage to the fibres in the location. We have identified all affected customers and made contact with them. If you are offline and you have not had a call from Exa, please call us on 0345 145 1234, and the Helpdesk team will be happy to assist. They have engineering teams on site and they are working to identify and respliace any affected fibres as efficiently as they can. We will provide further updates as soon as we have them. We apologise for any inconvenience this outage will cause you and your customers. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>22:25:00</var> GMT+0</small><br><strong>Investigating</strong> - Customers affected are currently offline. The fault is affecting the same customers as a recent previous outage. The issue has been raised with the affected supplier..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>11:37:42</var> GMT+0</small><br><strong>Resolved</strong> - All affected circuits have now been restored and the service is fully operational..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>10:13:09</var> GMT+0</small><br><strong>Investigating</strong> - Following the arson attack, the suppliers have migrated this outage into an emergency maintenance window that will run from now until 19:00 on Thursday, 19th February. We have seen some of the affected circuits come back online, but these circuits could drop again during the maintenance window as the suppliers work to repair the damaged fibres. We will provide further updates as soon as we have them..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>10:39:58</var> GMT+0</small><br><strong>Investigating</strong> - The suppliers have confirmed that the current outage is in relation to an arson attack that has again caused significant damage to the fibres in the location. We have identified all affected customers and made contact with them. If you are offline and you have not had a call from Exa, please call us on 0345 145 1234, and the Helpdesk team will be happy to assist. They have engineering teams on site and they are working to identify and respliace any affected fibres as efficiently as they can. We will provide further updates as soon as we have them. We apologise for any inconvenience this outage will cause you and your customers..</p> ]]> Mon, 16 Feb 2026 22:25:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap032em3pd2iw7hixk https://status.exa.net.uk/incident/cmmdg0pap032em3pd2iw7hixk SurfProtect Maintenance Day 1 Type: Maintenance Affected Components: Real Time Alerts, Surfprotect Panel, Surfprotect Analytics, Quantum / Quantum + Filtering Feb 16, 15:00:00 GMT+0 - Completed - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26\. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure. Type: Maintenance

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - We will be carrying out essential maintenance during the half-term period, w/c 16/02/26\. The work is being carried out to apply the latest security releases. The work is being carried out during the half-term to limit the impact it will have on your school(s). During the maintenance window, we will be required to reboot each server numerous times, so all customers will see an outage on at least one of the five days. We apologise for any inconvenience this will cause you, but appreciate your understanding as we work to ensure the SurfProtect platform remains stable and secure..</p> ]]> Mon, 16 Feb 2026 15:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503elm3pd8pr0cs1g https://status.exa.net.uk/maintenance/cmmdg0pp503elm3pd8pr0cs1g Halifax Maintenance Window - Darklight Type: Maintenance Duration: 4 hours Affected Components: Darklight Feb 11, 19:00:00 GMT+0 - Identified - We are improving resiliency on our backbone to Halifax and there will be multiple short periods of downtime for Halifax Darklight customers during the change window. Each outage will be kept to a minimum. Feb 11, 21:19:19 GMT+0 - Identified - The maintenance window is now closed. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are improving resiliency on our backbone to Halifax and there will be multiple short periods of downtime for Halifax Darklight customers during the change window. Each outage will be kept to a minimum..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>21:19:19</var> GMT+0</small><br><strong>Identified</strong> - The maintenance window is now closed..</p> ]]> Wed, 11 Feb 2026 19:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503ecm3pd1dixgp40 https://status.exa.net.uk/maintenance/cmmdg0pp503ecm3pd1dixgp40 FortiVM Emergency Maintenance Type: Maintenance Duration: 1 hour Affected Components: VM Firewalls Feb 6, 16:00:00 GMT+0 - Identified - We are carrying out emergency maintenance on our London FortiVM Cluster after identifying a potential issue through monitoring. This issue is not currently impacting customers. The maintenance is planned to be non-disruptive; however, there is a possibility that customers hosted on this platform may experience up to 5–10 minutes of downtime during the work. We will keep you informed of any updates throughout the maintenance window and will confirm once the work has been completed. Feb 6, 16:20:38 GMT+0 - Identified - We have now resolved the issue that was identified on the FortiVM Cluster. A short reboot was required to do so and no further disruption is planned. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are carrying out emergency maintenance on our London FortiVM Cluster after identifying a potential issue through monitoring. This issue is not currently impacting customers. The maintenance is planned to be non-disruptive; however, there is a possibility that customers hosted on this platform may experience up to 5–10 minutes of downtime during the work. We will keep you informed of any updates throughout the maintenance window and will confirm once the work has been completed..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:20:38</var> GMT+0</small><br><strong>Identified</strong> - We have now resolved the issue that was identified on the FortiVM Cluster. A short reboot was required to do so and no further disruption is planned..</p> ]]> Fri, 6 Feb 2026 16:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503eim3pd991xasad https://status.exa.net.uk/maintenance/cmmdg0pp503eim3pd991xasad Darklight Partial Outage - Yorkshire Region Type: Incident Affected Components: Darklight Feb 4, 08:49:00 GMT+0 - Investigating - We are aware of an issue that will be affecting a few of our DarkLight conectivity customer in Bradford, Leeds and the Sheffield Region. Our Networking team are investigating, and we will provide a further update as soon as we have any more information. Feb 6, 09:30:38 GMT+0 - Resolved - The incident has been resolved Feb 6, 09:23:11 GMT+0 - Investigating - The supplier has completed repairs to the affected fibres and services are operating normally. At this stage no further impact is expected but there remains a possibility of follow up activity during their 48 hour maintenance window. Feb 5, 08:34:31 GMT+0 - Investigating - The suppliers have been working overnight and are continuing to identify and replace any fire-damaged cables, but due to the amount of damage, it will take them some time for the engineers to be able to replace and resplice all affected cables. We will provide further updates as soon as we get more information. Feb 4, 17:32:51 GMT+0 - Investigating - Our suppliers have just provided an update to let us know they are enforcing a 48-hour emergency maintenance window, starting at 8 pm this evening, to allow the teams sufficient time to fully replace the damaged fibres. As a result of this work, they have advised that some connections that have not been affected already will go down when the fibres are cut and replaced. We will monitor the connections and provide further updates over the next 48 hours. W Feb 4, 15:29:46 GMT+0 - Investigating - The suppliers are continuing their efforts to repair the fire-damaged cables and will be onsite till the work has been completed. We are sorry for any inconvenience this will be causing you, and we will provide further updates as we get them. Feb 4, 12:22:48 GMT+0 - Investigating - The suppliers have advised that the fibre damage has been caused by a Fire. They need to replace a length of fibre, after which they will proceed to splice the new fibres. They have multiple engineering teams on site, who will be working in rotation until they have confirmed all affected services are back online. We will continue to liaise with the suppliers and provide any further updates as soon as we have any more information. Feb 4, 09:52:00 GMT+0 - Investigating - We have identified and resolved the issue for our Leeds customers, but we do still have an outage for our Bradford DarkLight customers, and a singular connection is still affected in Sheffield. The issue within Bradford has been linked to a fibre break that our suppliers are aware of and now have engineers on site working to fix the issue. We will provide further updates as we have them. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>08:49:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that will be affecting a few of our DarkLight conectivity customer in Bradford, Leeds and the Sheffield Region. Our Networking team are investigating, and we will provide a further update as soon as we have any more information..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:30:38</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:23:11</var> GMT+0</small><br><strong>Investigating</strong> - The supplier has completed repairs to the affected fibres and services are operating normally. At this stage no further impact is expected but there remains a possibility of follow up activity during their 48 hour maintenance window..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:34:31</var> GMT+0</small><br><strong>Investigating</strong> - The suppliers have been working overnight and are continuing to identify and replace any fire-damaged cables, but due to the amount of damage, it will take them some time for the engineers to be able to replace and resplice all affected cables. We will provide further updates as soon as we get more information..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>17:32:51</var> GMT+0</small><br><strong>Investigating</strong> - Our suppliers have just provided an update to let us know they are enforcing a 48-hour emergency maintenance window, starting at 8 pm this evening, to allow the teams sufficient time to fully replace the damaged fibres. As a result of this work, they have advised that some connections that have not been affected already will go down when the fibres are cut and replaced. We will monitor the connections and provide further updates over the next 48 hours. W.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:29:46</var> GMT+0</small><br><strong>Investigating</strong> - The suppliers are continuing their efforts to repair the fire-damaged cables and will be onsite till the work has been completed. We are sorry for any inconvenience this will be causing you, and we will provide further updates as we get them..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>12:22:48</var> GMT+0</small><br><strong>Investigating</strong> - The suppliers have advised that the fibre damage has been caused by a Fire. They need to replace a length of fibre, after which they will proceed to splice the new fibres. They have multiple engineering teams on site, who will be working in rotation until they have confirmed all affected services are back online. We will continue to liaise with the suppliers and provide any further updates as soon as we have any more information..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:52:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified and resolved the issue for our Leeds customers, but we do still have an outage for our Bradford DarkLight customers, and a singular connection is still affected in Sheffield. The issue within Bradford has been linked to a fibre break that our suppliers are aware of and now have engineers on site working to fix the issue. We will provide further updates as we have them..</p> ]]> Wed, 4 Feb 2026 08:49:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0325m3pd41iyffym https://status.exa.net.uk/incident/cmmdg0pap0325m3pd41iyffym DarkLight Outage - Sheffield Region Type: Incident Affected Components: Darklight Feb 3, 15:46:00 GMT+0 - Investigating - We are aware of an issue that will affect our DarkLight connectivity customers in the Sheffield region. Customers will currently be offline, with the outage starting at 15:46. Our Networking team have escalated this with our supplier, and we will provide a further update as soon we have any more information. Feb 3, 17:37:30 GMT+0 - Investigating - We have seen from our monitoring that the affected circuits in Sheffield are all back online. We will continue to monitor and work with the supplies if we see any change. We're sorry for any inconvenience this afternoon's outage may have caused you. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:46:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that will affect our DarkLight connectivity customers in the Sheffield region. Customers will currently be offline, with the outage starting at 15:46. Our Networking team have escalated this with our supplier, and we will provide a further update as soon we have any more information..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:37:30</var> GMT+0</small><br><strong>Investigating</strong> - We have seen from our monitoring that the affected circuits in Sheffield are all back online. We will continue to monitor and work with the supplies if we see any change. We're sorry for any inconvenience this afternoon's outage may have caused you..</p> ]]> Tue, 3 Feb 2026 15:46:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0322m3pddj5a4y6f https://status.exa.net.uk/incident/cmmdg0pap0322m3pddj5a4y6f Manchester Core Network Maintenance Type: Maintenance Duration: 5 hours Affected Components: Core Network Feb 2, 20:00:00 GMT+0 - Identified - On Monday, 02nd February at 8 pm, we will be upgrading a core router in our Manchester Data Centre. Traffic will automatically re-route via an alternate path, but some TalkTalk Leased Line customers, regardless of geographical location, will be subject to downtime of up to 15 minutes. If you require any assistance after this maintenance, please contact our Helpdesk on 03451451234, and our team will be happy to help. Feb 2, 21:48:52 GMT+0 - Identified - This maintenance has been completed as planned. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday, 02nd February at 8 pm, we will be upgrading a core router in our Manchester Data Centre. Traffic will automatically re-route via an alternate path, but some TalkTalk Leased Line customers, regardless of geographical location, will be subject to downtime of up to 15 minutes. If you require any assistance after this maintenance, please contact our Helpdesk on 03451451234, and our team will be happy to help..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:48:52</var> GMT+0</small><br><strong>Identified</strong> - This maintenance has been completed as planned..</p> ]]> Mon, 2 Feb 2026 20:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503e9m3pd2hq4fakt https://status.exa.net.uk/maintenance/cmmdg0pp503e9m3pd2hq4fakt Halifax Pop - Power Outage Type: Incident Affected Components: Leased Line, Core Network, Darklight Jan 22, 11:16:00 GMT+0 - Investigating - We are aware of a power outage in Halifax that is affecting our Halifax POP data centre. Our UPS's are keeping everything operational at the moment, but we expect to lose full power within the next 15 minutes due to the prolonged power outage. Details of the power outage can be found on the Northern PowerGrid status page using the following incident reference - INCD-735859-A https://www.northernpowergrid.com/power-cuts-map Jan 22, 12:51:50 GMT+0 - Resolved - Following a monitoring period, we are happy that full power has been restored and Northern PowerGrid has closed the outage. We will now close our Status, but if you are in the Halifax area and are still experiencing issues, please call our Helpdesk on 0345 145 1234, who will be happy to investigate. Jan 22, 11:43:35 GMT+0 - Investigating - From our monitoring, we have seen power restored to our POP. We will keep the status open until Northern PowerGrid closes down the outage on their side. Jan 22, 11:41:32 GMT+0 - Investigating - Northern PowerGrid has identified the cause of the power outage and is working to resolve this as quickly as possible. We will update this status as soon as there is any more information. Type: Incident

Affected Components: , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>11:16:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of a power outage in Halifax that is affecting our Halifax POP data centre. Our UPS's are keeping everything operational at the moment, but we expect to lose full power within the next 15 minutes due to the prolonged power outage. Details of the power outage can be found on the Northern PowerGrid status page using the following incident reference - INCD-735859-A https://www.northernpowergrid.com/power-cuts-map.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>12:51:50</var> GMT+0</small><br><strong>Resolved</strong> - Following a monitoring period, we are happy that full power has been restored and Northern PowerGrid has closed the outage. We will now close our Status, but if you are in the Halifax area and are still experiencing issues, please call our Helpdesk on 0345 145 1234, who will be happy to investigate..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>11:43:35</var> GMT+0</small><br><strong>Investigating</strong> - From our monitoring, we have seen power restored to our POP. We will keep the status open until Northern PowerGrid closes down the outage on their side..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>11:41:32</var> GMT+0</small><br><strong>Investigating</strong> - Northern PowerGrid has identified the cause of the power outage and is working to resolve this as quickly as possible. We will update this status as soon as there is any more information..</p> ]]> Thu, 22 Jan 2026 11:16:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap031xm3pd956rdzar https://status.exa.net.uk/incident/cmmdg0pap031xm3pd956rdzar Birmingham Outage Type: Incident Affected Components: Leased Line Jan 21, 09:00:00 GMT+0 - Investigating - We are currently experiencing connectivity issues in the Birmingham area due to an outage by our supplier. Affected customers may experience connection drops approximately every 30 seconds. Our supplier's NOC team is actively investigating the issue, and we will provide updates as soon as more information becomes available. Jan 21, 11:52:08 GMT+0 - Resolved - Our Suppliers have confirmed that the problem causing the drops seen earlier today has now been resolved. They will continue to monitor closely, but we will be closing the status now. If you are still experiencing an issue, please contact our Helpdesk on 0345 145 1234, and our team will be happy to investigate. Jan 21, 10:26:49 GMT+0 - Investigating - Our supplier has confirmed the issue lies within their core network, and they are working to resolve this as soon as possible. Currently, there is no ETA for the problem to be resolved, but we will continue to liaise with the supplier and provide further updates as soon as we have them. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing connectivity issues in the Birmingham area due to an outage by our supplier. Affected customers may experience connection drops approximately every 30 seconds. Our supplier's NOC team is actively investigating the issue, and we will provide updates as soon as more information becomes available..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>11:52:08</var> GMT+0</small><br><strong>Resolved</strong> - Our Suppliers have confirmed that the problem causing the drops seen earlier today has now been resolved. They will continue to monitor closely, but we will be closing the status now. If you are still experiencing an issue, please contact our Helpdesk on 0345 145 1234, and our team will be happy to investigate..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>10:26:49</var> GMT+0</small><br><strong>Investigating</strong> - Our supplier has confirmed the issue lies within their core network, and they are working to resolve this as soon as possible. Currently, there is no ETA for the problem to be resolved, but we will continue to liaise with the supplier and provide further updates as soon as we have them..</p> ]]> Wed, 21 Jan 2026 09:00:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap031tm3pdfs740ynh https://status.exa.net.uk/incident/cmmdg0pap031tm3pdfs740ynh Scheduled Maintenance of Darklight Switch in Leeds Type: Maintenance Duration: 4 hours Affected Components: Darklight Jan 12, 19:00:00 GMT+0 - Identified - We will be upgrading one of our darklight switches in Leeds. All affected customers will be directly contacted and there is no risk to other connections or services. Jan 12, 19:28:00 GMT+0 - Identified - The maintenance has been completed Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading one of our darklight switches in Leeds. All affected customers will be directly contacted and there is no risk to other connections or services..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>19:28:00</var> GMT+0</small><br><strong>Identified</strong> - The maintenance has been completed.</p> ]]> Mon, 12 Jan 2026 19:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503e6m3pd9nooffbc https://status.exa.net.uk/maintenance/cmmdg0pp503e6m3pd9nooffbc Halifax Power Outage Type: Incident Affected Components: Darklight Dec 18, 16:30:00 GMT+0 - Investigating - Northern PowerGrid have a power cut in Halifax affecting our Point of Presence. This has caused a full outage to Darklight and Colo Customers at site. Their incident reference is Ref:INCD-725080-A and at 15:55 their last update informed us that they are working on it. We will advise of any further changes. Dec 19, 08:26:50 GMT+0 - Resolved - INCD-725080-A was resolved by Northern PowerGrid at 6pm yesterday and all our systems came back online. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Northern PowerGrid have a power cut in Halifax affecting our Point of Presence. This has caused a full outage to Darklight and Colo Customers at site. Their incident reference is Ref:INCD-725080-A and at 15:55 their last update informed us that they are working on it. We will advise of any further changes..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>08:26:50</var> GMT+0</small><br><strong>Resolved</strong> - INCD-725080-A was resolved by Northern PowerGrid at 6pm yesterday and all our systems came back online..</p> ]]> Thu, 18 Dec 2025 16:30:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap031qm3pdcszjdp7h https://status.exa.net.uk/incident/cmmdg0pap031qm3pdcszjdp7h Manchester Core Network Maintenance 01/12/2025 Type: Maintenance Duration: 8 hours Affected Components: Core Network Dec 1, 21:00:00 GMT+0 - Identified - On Monday 01/12/2025 after 9pm we will be upgrading a core router in our Manchester DC. The vast majority of traffic will be re-routed but for customers directly connected to this device there will be around 15 minutes of downtime. Other customers will not be affected but are at risk due to the reduced resiliency. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234. Dec 1, 09:26:19 GMT+0 - Identified - This has been cancelled and will be rescheduled but date tbc. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday 01/12/2025 after 9pm we will be upgrading a core router in our Manchester DC. The vast majority of traffic will be re-routed but for customers directly connected to this device there will be around 15 minutes of downtime. Other customers will not be affected but are at risk due to the reduced resiliency. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:26:19</var> GMT+0</small><br><strong>Identified</strong> - This has been cancelled and will be rescheduled but date tbc..</p> ]]> Mon, 1 Dec 2025 21:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503dxm3pd96qz6dgk https://status.exa.net.uk/maintenance/cmmdg0pp503dxm3pd96qz6dgk LNS Maintenance Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: ADSL/FTTC/FTTP Dec 1, 19:00:00 GMT+0 - Identified - We are implementing a config change to improve stability on our LNS's. This will result in a few minutes of downtime for all customers during the change window. Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are implementing a config change to improve stability on our LNS's. This will result in a few minutes of downtime for all customers during the change window..</p> ]]> Mon, 1 Dec 2025 19:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503e4m3pdfuqddmfr https://status.exa.net.uk/maintenance/cmmdg0pp503e4m3pdfuqddmfr Core Maintenane - xDSL Circuits (SoGEA, FTTC/P, ADSL, SOTAP) Type: Maintenance Duration: 2 hours Affected Components: ADSL/FTTC/FTTP Nov 25, 21:00:00 GMT+0 - Identified - We will be carrying out some essential maintenance on Tuesday, 25th November, starting at 9 PM. During this maintenance window, all of our xDSL customers will lose connectivity. Each connection will be down for up to 15 minutes during this window. We are carrying out the work after 9 pm to minimise the impact it will have. If you have any critical reason why you cannot lose your xDSL connection on this date, don't hesitate to get in touch with our Helpdesk on 0345 145 1234 and let us know. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be carrying out some essential maintenance on Tuesday, 25th November, starting at 9 PM. During this maintenance window, all of our xDSL customers will lose connectivity. Each connection will be down for up to 15 minutes during this window. We are carrying out the work after 9 pm to minimise the impact it will have. If you have any critical reason why you cannot lose your xDSL connection on this date, don't hesitate to get in touch with our Helpdesk on 0345 145 1234 and let us know..</p> ]]> Tue, 25 Nov 2025 21:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503e2m3pdg00s72rq https://status.exa.net.uk/maintenance/cmmdg0pp503e2m3pdg00s72rq DarkLight Supplier Maintenance - Leeds & Sheffield Regions Type: Maintenance Duration: 8 days and 10 hours Affected Components: Darklight Nov 19, 20:00:00 GMT+0 - Identified - Our suppliers will be carrying out essential maintenance over 9 nights starting at 8 pm on Wednesday, 19th November. The work will take place between 8 pm and 6 am each evening. The first night of work will be on Wednesday, 19th November, and will end in the morning on Friday, 28th. All affected customers will experience a full connection outage during this window. All customers affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure in Leeds We apologise for any inconvenience this may cause you. Type: Maintenance

Duration: 8 days and 10 hours

Affected Components:

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our suppliers will be carrying out essential maintenance over 9 nights starting at 8 pm on Wednesday, 19th November. The work will take place between 8 pm and 6 am each evening. The first night of work will be on Wednesday, 19th November, and will end in the morning on Friday, 28th. All affected customers will experience a full connection outage during this window. All customers affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure in Leeds We apologise for any inconvenience this may cause you..</p> ]]> Wed, 19 Nov 2025 20:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503e0m3pd4b3bd8uf https://status.exa.net.uk/maintenance/cmmdg0pp503e0m3pd4b3bd8uf Leeds Core Network Maintenance 17/11/2025 Type: Maintenance Duration: 4 hours Affected Components: Core Network Nov 17, 21:00:00 GMT+0 - Identified - On Monday 17/11/2025 after 9pm we will be upgrading a core router in our Leeds DC. The vast majority of traffic will be re-routed but customers may notice a brief disruption, or if directly connected to this device, around 15 minutes of downtime. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234. Nov 17, 22:26:51 GMT+0 - Identified - The maintenance has been completed Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday 17/11/2025 after 9pm we will be upgrading a core router in our Leeds DC. The vast majority of traffic will be re-routed but customers may notice a brief disruption, or if directly connected to this device, around 15 minutes of downtime. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>22:26:51</var> GMT+0</small><br><strong>Identified</strong> - The maintenance has been completed.</p> ]]> Mon, 17 Nov 2025 21:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp503dum3pd80x65rww https://status.exa.net.uk/maintenance/cmmdg0pp503dum3pd80x65rww xDSL Conneectivity Issues - SoGEA, FTTC/P, ADSL Type: Incident Affected Components: ADSL/FTTC/FTTP Nov 17, 16:45:00 GMT+0 - Investigating - We are aware of an issue that will be affecting our xDSL circuits. Our monitoring has highlighted the issue, and we are liaising with our supplier to find out what has happened. We will provide further updates as soon as we have any more information. Nov 17, 20:32:56 GMT+0 - Investigating - Following a period of stable connectivity and no further alerts or variations on our monitoring systems, we will be closing this status. We will continue to work with the suppliers to ensure the root cause is identified. Nov 17, 17:21:53 GMT+0 - Investigating - We have seen all affected circuits now come back online. Our suppliers have confirmed the issue is on their end, and it has affected a large volume of circuits, not just Exa connections. They are currently investigating the root cause, and they will provide us with an update as soon as they can. We will continue to watch these circuits on our own monitoring platforms, and we will provide any further updates as we have them. If you are still struggling to get online, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that will be affecting our xDSL circuits. Our monitoring has highlighted the issue, and we are liaising with our supplier to find out what has happened. We will provide further updates as soon as we have any more information..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>20:32:56</var> GMT+0</small><br><strong>Investigating</strong> - Following a period of stable connectivity and no further alerts or variations on our monitoring systems, we will be closing this status. We will continue to work with the suppliers to ensure the root cause is identified..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>17:21:53</var> GMT+0</small><br><strong>Investigating</strong> - We have seen all affected circuits now come back online. Our suppliers have confirmed the issue is on their end, and it has affected a large volume of circuits, not just Exa connections. They are currently investigating the root cause, and they will provide us with an update as soon as they can. We will continue to watch these circuits on our own monitoring platforms, and we will provide any further updates as we have them. If you are still struggling to get online, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist..</p> ]]> Mon, 17 Nov 2025 16:45:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap031mm3pdd6bvh7fy https://status.exa.net.uk/incident/cmmdg0pap031mm3pdd6bvh7fy Reduced Network Resilience Type: Incident Affected Components: Core Network Nov 14, 09:18:00 GMT+0 - Investigating - One of our suppliers has had a fibre break between Leeds and London and the network is at risk until this is restored. There is currently no impact to service. Nov 14, 13:49:46 GMT+0 - Resolved - The incident has been resolved Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>09:18:00</var> GMT+0</small><br><strong>Investigating</strong> - One of our suppliers has had a fibre break between Leeds and London and the network is at risk until this is restored. There is currently no impact to service..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>13:49:46</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Fri, 14 Nov 2025 09:18:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap031jm3pdene0dj7n https://status.exa.net.uk/incident/cmmdg0pap031jm3pdene0dj7n DarkLight - Supplier Maintenance - Leeds Region Type: Maintenance Duration: 12 hours Affected Components: Darklight Nov 13, 20:00:00 GMT+0 - Identified - Our suppliers will be carrying out essential maintenance over three nights this week. The work will take place between 8 pm and 8 am the following morning. The first night of work will be on Monday, 10th November, ending on the morning of Thursday, 14th. All affected customers will experience a full connection outage during this window. All customers who will be affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure on Upper Basinghall Street. We apologise for any inconvenience this may cause you. Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our suppliers will be carrying out essential maintenance over three nights this week. The work will take place between 8 pm and 8 am the following morning. The first night of work will be on Monday, 10th November, ending on the morning of Thursday, 14th. All affected customers will experience a full connection outage during this window. All customers who will be affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure on Upper Basinghall Street. We apologise for any inconvenience this may cause you..</p> ]]> Thu, 13 Nov 2025 20:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp403dnm3pdfg9rdzfm https://status.exa.net.uk/maintenance/cmmdg0pp403dnm3pdfg9rdzfm DarkLight - Supplier Maintenance - Leeds Region Type: Maintenance Duration: 12 hours Affected Components: Darklight Nov 12, 20:00:00 GMT+0 - Identified - Our suppliers will be carrying out essential maintenance over three nights this week. The work will take place between 8 pm and 8 am the following morning. The first night of work will be on Monday, 10th November, ending on the morning of Thursday, 14th. All affected customers will experience a full connection outage during this window. All customers who will be affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure on Upper Basinghall Street. We apologise for any inconvenience this may cause you. Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our suppliers will be carrying out essential maintenance over three nights this week. The work will take place between 8 pm and 8 am the following morning. The first night of work will be on Monday, 10th November, ending on the morning of Thursday, 14th. All affected customers will experience a full connection outage during this window. All customers who will be affected by the work will have been contacted directly. The work is being carried out due to the closure of some supplier infrastructure on Upper Basinghall Street. We apologise for any inconvenience this may cause you..</p> ]]> Wed, 12 Nov 2025 20:00:00 +0000 https://status.exa.net.uk/maintenance/cmmdg0pp403dlm3pd6md23i3s https://status.exa.net.uk/maintenance/cmmdg0pp403dlm3pd6md23i3s DarkLight Outage - Sheffield Region Type: Incident Affected Components: Darklight Oct 17, 05:00:00 GMT+0 - Investigating - We are aware of an outage that will affect all of our DarkLight customers in the Sheffield region. The outage is a result of maintenance work that the suppliers were carrying out, and should have completed no later than 6 am this morning. We have contacted the suppliers to investigate this as a matter of urgency, and we will provide further updates as soon as we have them. We are very sorry for the inconvenience this wiil be causing you this morning. Oct 17, 12:34:01 GMT+0 - Resolved - The suppliers have now confirmed that the splicing work has been completed, so we will now be closing down this status. We are sorry again for the inconvenience this has caused you today. If you are still unable to connect to the internet, please call our Helpdesk on 0345 145 1234, and the team will be happy to assist. Oct 17, 12:32:39 GMT+0 - Investigating - We have just seen the restoration of services that have been affected by the outage. Please note that until the suppliers have confirmed the outage is closed, we will be classifying thr circuits as at risk and we will continue to monitor them closely. Oct 17, 11:18:39 GMT+0 - Investigating - From the latest update we have received from the Suppliers, it has now become clear that the resolution for this might take a few days. The maintenance work was to migrate all of the circuits in the Sheffield region to a new location. Following the cut of the fibres, the suppliers have been unable to successfully resplice the fibre correctly due to the incorrect documentation they hold. They are now having to manually test each fibre to determine which fibres need to be spliced together for each circuit to return a working connection. This process will take some time. The engineers will be working through the rest of today and over the weekend, if needed, until we are happy that all affected customers have a working internet connection again. Exa will have weekend support available between 10 am and 4 pm, but we will be updating the stats page outside of our usual working hours, as and when updates come in from the supplier. We are very sorry for the inconvenience this will cause you, and we appreciate your understanding whilst we work hard with the suppliers to resolve the outage. Oct 17, 10:10:05 GMT+0 - Investigating - Exa has sent our own Network Architect to assist the suppliers in getting this resolved as soon as possible. They arrived at the ASK4 data centre in Sheffield just before 11 am. Further updates will follow shortly. Oct 17, 08:58:10 GMT+0 - Investigating - The supplier has now confirmed that the maintenance that was due to be completed at 6 am has overrun due to unforeseen complications. Engineers are still on site working to restore all affected services as soon as possible. Oct 17, 07:40:55 GMT+0 - Investigating - The suppliers' engineers are still working to resolve the affected services. We will provide further updates as we have them. Oct 17, 06:15:41 GMT+0 - Investigating - Our suppliers have engineers on-site in Sheffield who are investigating this at the moment. As soon as we have an update from them, we will update this status. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an outage that will affect all of our DarkLight customers in the Sheffield region. The outage is a result of maintenance work that the suppliers were carrying out, and should have completed no later than 6 am this morning. We have contacted the suppliers to investigate this as a matter of urgency, and we will provide further updates as soon as we have them. We are very sorry for the inconvenience this wiil be causing you this morning..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>12:34:01</var> GMT+0</small><br><strong>Resolved</strong> - The suppliers have now confirmed that the splicing work has been completed, so we will now be closing down this status. We are sorry again for the inconvenience this has caused you today. If you are still unable to connect to the internet, please call our Helpdesk on 0345 145 1234, and the team will be happy to assist..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>12:32:39</var> GMT+0</small><br><strong>Investigating</strong> - We have just seen the restoration of services that have been affected by the outage. Please note that until the suppliers have confirmed the outage is closed, we will be classifying thr circuits as at risk and we will continue to monitor them closely..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>11:18:39</var> GMT+0</small><br><strong>Investigating</strong> - From the latest update we have received from the Suppliers, it has now become clear that the resolution for this might take a few days. The maintenance work was to migrate all of the circuits in the Sheffield region to a new location. Following the cut of the fibres, the suppliers have been unable to successfully resplice the fibre correctly due to the incorrect documentation they hold. They are now having to manually test each fibre to determine which fibres need to be spliced together for each circuit to return a working connection. This process will take some time. The engineers will be working through the rest of today and over the weekend, if needed, until we are happy that all affected customers have a working internet connection again. Exa will have weekend support available between 10 am and 4 pm, but we will be updating the stats page outside of our usual working hours, as and when updates come in from the supplier. We are very sorry for the inconvenience this will cause you, and we appreciate your understanding whilst we work hard with the suppliers to resolve the outage..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>10:10:05</var> GMT+0</small><br><strong>Investigating</strong> - Exa has sent our own Network Architect to assist the suppliers in getting this resolved as soon as possible. They arrived at the ASK4 data centre in Sheffield just before 11 am. Further updates will follow shortly..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>08:58:10</var> GMT+0</small><br><strong>Investigating</strong> - The supplier has now confirmed that the maintenance that was due to be completed at 6 am has overrun due to unforeseen complications. Engineers are still on site working to restore all affected services as soon as possible..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>07:40:55</var> GMT+0</small><br><strong>Investigating</strong> - The suppliers' engineers are still working to resolve the affected services. We will provide further updates as we have them..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>06:15:41</var> GMT+0</small><br><strong>Investigating</strong> - Our suppliers have engineers on-site in Sheffield who are investigating this at the moment. As soon as we have an update from them, we will update this status..</p> ]]> Fri, 17 Oct 2025 05:00:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap031am3pdh880dv2i https://status.exa.net.uk/incident/cmmdg0pap031am3pdh880dv2i DarkLight Connectivity Issue Type: Incident Affected Components: Darklight Sep 30, 07:20:00 GMT+0 - Investigating - A small number of DarkLight customers are currently facing connectivity issues due to maintenance performed by our supplier last night. We are in contact with the supplier to resolve this matter as quickly as possible. We will provide an update as soon as we receive more information from them. Oct 1, 13:19:02 GMT+0 - Investigating - The incident has been resolved Sep 30, 10:17:23 GMT+0 - Investigating - Work is continuing to restore the affected service. We have sent our Engineers to the data centre in Halifax to replace some affected hardware. Following supplier maintenance work last night, there appears to have been an unusually high level of optical light on the fibre, which has resulted in damage to the SFPs at both ends. They have now been replaced, and we are starting to see affected services come back online. We will continue to monitor and update this status as soon as we have any more information. Sorry again for the inconvenience this has caused you so far today. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Investigating</strong> - A small number of DarkLight customers are currently facing connectivity issues due to maintenance performed by our supplier last night. We are in contact with the supplier to resolve this matter as quickly as possible. We will provide an update as soon as we receive more information from them..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:19:02</var> GMT+0</small><br><strong>Investigating</strong> - The incident has been resolved.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>10:17:23</var> GMT+0</small><br><strong>Investigating</strong> - Work is continuing to restore the affected service. We have sent our Engineers to the data centre in Halifax to replace some affected hardware. Following supplier maintenance work last night, there appears to have been an unusually high level of optical light on the fibre, which has resulted in damage to the SFPs at both ends. They have now been replaced, and we are starting to see affected services come back online. We will continue to monitor and update this status as soon as we have any more information. Sorry again for the inconvenience this has caused you so far today..</p> ]]> Tue, 30 Sep 2025 07:20:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0316m3pd5ause46h https://status.exa.net.uk/incident/cmmdg0pap0316m3pd5ause46h SurfProtect Quantum+ PAC Service - Intermittent Internet Access Type: Incident Affected Components: Quantum / Quantum + Filtering Sep 11, 13:47:00 GMT+0 - Investigating - We are aware that SurfProtect customers who use the PAC service will currently be experiencing intermittent internet access. Our Services team are actively working to resolve this, and we will provide further updates as soon as we have them. Sorry for any inconvenience this will be causing you. Sep 12, 09:21:02 GMT+0 - Investigating - Our Service team worked on this throughout the day yesterday, and a fix was deployed at 8:20 pm yesterday. Following this, we have closely monitored the service and are pleased to report that we have closed this outage, as no further errors have been observed. If you are seeing any issues when using the SurfProtect PAC, please report these to the Helpdesk on 0345 145 1234, as they will be isolated incidents. Sep 11, 14:42:05 GMT+0 - Investigating - Our Services team are continuing to work on a resolution for this issue. We will provide more information as soon as it is available. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>13:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that SurfProtect customers who use the PAC service will currently be experiencing intermittent internet access. Our Services team are actively working to resolve this, and we will provide further updates as soon as we have them. Sorry for any inconvenience this will be causing you..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>09:21:02</var> GMT+0</small><br><strong>Investigating</strong> - Our Service team worked on this throughout the day yesterday, and a fix was deployed at 8:20 pm yesterday. Following this, we have closely monitored the service and are pleased to report that we have closed this outage, as no further errors have been observed. If you are seeing any issues when using the SurfProtect PAC, please report these to the Helpdesk on 0345 145 1234, as they will be isolated incidents..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>14:42:05</var> GMT+0</small><br><strong>Investigating</strong> - Our Services team are continuing to work on a resolution for this issue. We will provide more information as soon as it is available..</p> ]]> Thu, 11 Sep 2025 13:47:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0312m3pdc2ivfawm https://status.exa.net.uk/incident/cmmdg0pap0312m3pdc2ivfawm Major Service Outage Type: Incident Affected Components: Leased Line, VM Firewalls, Core Network, Web Hosting, Quantum / Quantum + Filtering, Customer Service Panels, VoIP, Mail, Real Time Alerts, Surfprotect Analytics, Exa Foundation Portals, ADSL/FTTC/FTTP, Darklight, Surfprotect Panel Sep 5, 13:32:00 GMT+0 - Investigating - We are aware that multiple customers will currently be unable to access the internet. We have identified a switch failure in our London data centre. Our Service engineers are investigating this as a priority. We will provide updates as soon as we have them. Sep 5, 14:10:59 GMT+0 - Resolved - We have seen the restoration of all affected services, and we will now close down this status. Sep 5, 13:56:41 GMT+0 - Investigating - We have seen the affected switch come back online, and we are starting to see the restoration of affected services. We are sorry for any inconvenience this has caused you this afternoon. If you are still unable to access the internet, please call our Helpdesk on 0345 145 1234, and the team will be happy to help. Type: Incident

Affected Components: , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that multiple customers will currently be unable to access the internet. We have identified a switch failure in our London data centre. Our Service engineers are investigating this as a priority. We will provide updates as soon as we have them..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>14:10:59</var> GMT+0</small><br><strong>Resolved</strong> - We have seen the restoration of all affected services, and we will now close down this status..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:56:41</var> GMT+0</small><br><strong>Investigating</strong> - We have seen the affected switch come back online, and we are starting to see the restoration of affected services. We are sorry for any inconvenience this has caused you this afternoon. If you are still unable to access the internet, please call our Helpdesk on 0345 145 1234, and the team will be happy to help..</p> ]]> Fri, 5 Sep 2025 13:32:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap030ym3pdcv3f0575 https://status.exa.net.uk/incident/cmmdg0pap030ym3pdcv3f0575 Fortigate VM - Connectivity Issues Type: Incident Affected Components: VM Firewalls Aug 27, 07:20:00 GMT+0 - Investigating - We are aware that multiple FortiGate VM Firewall customers will currently be unable to access the internet. Our Services team are aware and we are investigating this as a priority. We are sorry for any inconvenience this will cause you this morning. Aug 27, 07:29:43 GMT+0 - Resolved - We have rolled back the maintenance from last night, and we can see the affected customers are now able to access the internet again. If you are still unable to get online, please call the Helpdesk on 0345 145 1234 and the team will be happy to assist. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that multiple FortiGate VM Firewall customers will currently be unable to access the internet. Our Services team are aware and we are investigating this as a priority. We are sorry for any inconvenience this will cause you this morning..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>07:29:43</var> GMT+0</small><br><strong>Resolved</strong> - We have rolled back the maintenance from last night, and we can see the affected customers are now able to access the internet again. If you are still unable to get online, please call the Helpdesk on 0345 145 1234 and the team will be happy to assist..</p> ]]> Wed, 27 Aug 2025 07:20:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap030vm3pd14ra75ge https://status.exa.net.uk/incident/cmmdg0pap030vm3pd14ra75ge Email Issues Type: Incident Affected Components: Mail Aug 20, 13:52:00 GMT+0 - Investigating - We are aware of an issue that is currently preventing Exa ESA Mail customers from receiving emails. Our Services team are investigating this, and we will provide an update as soon as possible. We are sorry for any inconvenience this may cause. Aug 20, 14:09:24 GMT+0 - Resolved - Our Services engineers have identified and resolved the issue. If you are still having issues receiving email, please allow up to 60 minutes before reporting this to our Helpdesk on 0345 145 1234. This allows time for any email to be processed through our systems. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>13:52:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that is currently preventing Exa ESA Mail customers from receiving emails. Our Services team are investigating this, and we will provide an update as soon as possible. We are sorry for any inconvenience this may cause..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>14:09:24</var> GMT+0</small><br><strong>Resolved</strong> - Our Services engineers have identified and resolved the issue. If you are still having issues receiving email, please allow up to 60 minutes before reporting this to our Helpdesk on 0345 145 1234. This allows time for any email to be processed through our systems..</p> ]]> Wed, 20 Aug 2025 13:52:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap030sm3pd0uut7l5i https://status.exa.net.uk/incident/cmmdg0pap030sm3pd0uut7l5i FortiGate VM issues Type: Incident Affected Components: VM Firewalls Aug 1, 07:29:00 GMT+0 - Investigating - We are aware that multiple FortiGate VM firewall customers are currently unable to access the internet. Our Services team are investigating and will provide an update as soon as possible. Sorry for any inconvenience this may cause you this morning. Aug 1, 07:42:24 GMT+0 - Resolved - We have identified the root cause of the issue and resolved it. The fix did require a further reboot of the VM Firewall in Manchester, but everything is now back up and running. We will be closing this status, but please call our Helpdesk on 0345 145 1234 if you are still having issues getting online, and the team will be happy to help. We're sorry again for any inconvenience this has caused you this morning. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:29:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that multiple FortiGate VM firewall customers are currently unable to access the internet. Our Services team are investigating and will provide an update as soon as possible. Sorry for any inconvenience this may cause you this morning..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:42:24</var> GMT+0</small><br><strong>Resolved</strong> - We have identified the root cause of the issue and resolved it. The fix did require a further reboot of the VM Firewall in Manchester, but everything is now back up and running. We will be closing this status, but please call our Helpdesk on 0345 145 1234 if you are still having issues getting online, and the team will be happy to help. We're sorry again for any inconvenience this has caused you this morning..</p> ]]> Fri, 1 Aug 2025 07:29:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap030pm3pd1bobado6 https://status.exa.net.uk/incident/cmmdg0pap030pm3pd1bobado6 Connectivity Issues Type: Incident Affected Components: Leased Line, VM Firewalls, ADSL/FTTC/FTTP, Darklight Jul 31, 06:53:00 GMT+0 - Investigating - We are aware that multiple customers will currently be unable to access the internet via their Exa connection. Our Services team are investigating and will provide an update as soon as possible. Sorry for any inconvenience this may cause you this morning. Jul 31, 07:41:06 GMT+0 - Investigating - As all affected VM Fortihgate services have been restored, we will now be closing this status. We will be carrying out a post-mortem to identify the root cause to ensure we do not encounter the same issue when we next upgrade the VM Firewalls. If you are still unable to access the internet, please call our Helpdesk on 0345 145 12345 and the team will be happy to assist. Sorry again for the inconvenience this outage will have caused you this morning. Jul 31, 07:14:40 GMT+0 - Investigating - We have now rolled back the VM FortiGates, and we are seeing services come back online. We will carry out further investigations to identify what part of the upgrade was the root cause to avoid this happening again. If you are still unable to access the internet, please call our Helpdesk on 0345 145 12345 and the team will be happy to assist. Jul 31, 07:05:14 GMT+0 - Investigating - We have identified an issue with the VM Fortigate upgrade carried out yesterday evening. We are in the process of rolling back to the snapshot taken before the upgrade, and we will provide a further update once this has happened. Type: Incident

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>06:53:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that multiple customers will currently be unable to access the internet via their Exa connection. Our Services team are investigating and will provide an update as soon as possible. Sorry for any inconvenience this may cause you this morning..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:41:06</var> GMT+0</small><br><strong>Investigating</strong> - As all affected VM Fortihgate services have been restored, we will now be closing this status. We will be carrying out a post-mortem to identify the root cause to ensure we do not encounter the same issue when we next upgrade the VM Firewalls. If you are still unable to access the internet, please call our Helpdesk on 0345 145 12345 and the team will be happy to assist. Sorry again for the inconvenience this outage will have caused you this morning..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:14:40</var> GMT+0</small><br><strong>Investigating</strong> - We have now rolled back the VM FortiGates, and we are seeing services come back online. We will carry out further investigations to identify what part of the upgrade was the root cause to avoid this happening again. If you are still unable to access the internet, please call our Helpdesk on 0345 145 12345 and the team will be happy to assist..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:05:14</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue with the VM Fortigate upgrade carried out yesterday evening. We are in the process of rolling back to the snapshot taken before the upgrade, and we will provide a further update once this has happened..</p> ]]> Thu, 31 Jul 2025 06:53:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap030km3pd52a79eeg https://status.exa.net.uk/incident/cmmdg0pap030km3pd52a79eeg DarkLight - Sheffield Region Outage Type: Incident Affected Components: Darklight Jul 29, 16:12:00 GMT+0 - Investigating - We are aware that DarkLight connectivity customers in the Sheffield region will currently be unable to access the internet. We have escalated this to the suppliers to investigate. From our diagnostics, there is an issue with one of the main fibres between Leeds and Sheffield. We will provide updates as soon as we have them. Jul 30, 05:41:46 GMT+0 - Investigating - The service has been restored overnight, and all affected connections will now be online again. From the monitoring, we can see the circuits were back up at 23:40. We apologise for any inconvenience this may have caused you. If you are still unable to access the internet, please call our Helpdesk from 8 am on 0345 145 1234, and the team will be more than happy to help. Jul 29, 21:58:00 GMT+0 - Investigating - The engineering team have been able to confirm the fibre goes the full distance between the data centres in Sheffield and Leeds, so there is confidence that there is no fibre break. They are currently gaining access to the AQL data centre in Leeds to confirm everything is patched correctly; following this, a further update will be provided. The next update from Exa will be posted no later than 8 am. Jul 29, 21:45:08 GMT+0 - Investigating - The engineering team are still working to repair the affected fibre, and we are awaiting a comprehensive update from the suppliers. Further updates to follow as we get more information. Jul 29, 19:12:08 GMT+0 - Investigating - The engineering team arrived on site just after 7pm, and they are working to resolve the issue. Jul 29, 17:29:05 GMT+0 - Investigating - The suppliers have dispatched an engineering team to investigate the affected fibre. We will provide the next update once the engineers have carried out their investigations. We're sorry for any inconvenience that this supplier outage will be causing you. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>16:12:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that DarkLight connectivity customers in the Sheffield region will currently be unable to access the internet. We have escalated this to the suppliers to investigate. From our diagnostics, there is an issue with one of the main fibres between Leeds and Sheffield. We will provide updates as soon as we have them..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>05:41:46</var> GMT+0</small><br><strong>Investigating</strong> - The service has been restored overnight, and all affected connections will now be online again. From the monitoring, we can see the circuits were back up at 23:40. We apologise for any inconvenience this may have caused you. If you are still unable to access the internet, please call our Helpdesk from 8 am on 0345 145 1234, and the team will be more than happy to help..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>21:58:00</var> GMT+0</small><br><strong>Investigating</strong> - The engineering team have been able to confirm the fibre goes the full distance between the data centres in Sheffield and Leeds, so there is confidence that there is no fibre break. They are currently gaining access to the AQL data centre in Leeds to confirm everything is patched correctly; following this, a further update will be provided. The next update from Exa will be posted no later than 8 am..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>21:45:08</var> GMT+0</small><br><strong>Investigating</strong> - The engineering team are still working to repair the affected fibre, and we are awaiting a comprehensive update from the suppliers. Further updates to follow as we get more information..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>19:12:08</var> GMT+0</small><br><strong>Investigating</strong> - The engineering team arrived on site just after 7pm, and they are working to resolve the issue..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:29:05</var> GMT+0</small><br><strong>Investigating</strong> - The suppliers have dispatched an engineering team to investigate the affected fibre. We will provide the next update once the engineers have carried out their investigations. We're sorry for any inconvenience that this supplier outage will be causing you..</p> ]]> Tue, 29 Jul 2025 16:12:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap030dm3pd8zeu4hc5 https://status.exa.net.uk/incident/cmmdg0pap030dm3pd8zeu4hc5 Connectivity & Related Services Type: Incident Affected Components: Web Hosting, Mail, Real Time Alerts, Surfprotect Analytics, Exa Foundation Portals, ADSL/FTTC/FTTP Jul 25, 06:48:00 GMT+0 - Investigating - We are currently experiencing intermittent problems with some FTTC/FTTP connections. We are currently investigating. Jul 25, 10:36:26 GMT+0 - Investigating - Following a period of monitoring, we are happy that all the affected services are now stable and operational again. We will now close down this status. Thank you for your patience while we worked to resolve the outage. Jul 25, 08:33:57 GMT+0 - Investigating - The VMs have now all been rebooted, and other than the SurfProtect Real Time Alerts & Website Analytics, all other affected services are now operational again. Our Service Engineers are working to resolve the SurfProtect Real Time Alerts & Website Analytics issue, and we will provide an update on this as soon as we can. If you are still experiencing any issues, please contact our Helpdesk on 0345 145 1234, and the team will be more than happy to help. Jul 25, 08:06:47 GMT+0 - Investigating - Our Service Engineers identified and resolved the underlying issue with the VM Cluster. They are now carrying out a rolling reboot on the individual VMs within the cluster to restore the affected services. We will provide a further update once the work has been completed. Jul 25, 07:33:21 GMT+0 - Investigating - Following further investigation, our Service Engineers have identified an issue with our VM Cluster in Manchester. This cluster hosts the following services, which will also be seeing issues; Email Webspace Exa Hosted Police CyberAlarm Securus SurfProtect Captive Portal PAC Service SurfProtect Real Time Alerts & Website Analytics SurfProtect Website Classification Exa Education/Moodle We will provide updates as soon as we have them, and we are very sorry for any inconvenience this will cause you this morning. Type: Incident

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>06:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing intermittent problems with some FTTC/FTTP connections. We are currently investigating..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>10:36:26</var> GMT+0</small><br><strong>Investigating</strong> - Following a period of monitoring, we are happy that all the affected services are now stable and operational again. We will now close down this status. Thank you for your patience while we worked to resolve the outage..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>08:33:57</var> GMT+0</small><br><strong>Investigating</strong> - The VMs have now all been rebooted, and other than the SurfProtect Real Time Alerts & Website Analytics, all other affected services are now operational again. Our Service Engineers are working to resolve the SurfProtect Real Time Alerts & Website Analytics issue, and we will provide an update on this as soon as we can. If you are still experiencing any issues, please contact our Helpdesk on 0345 145 1234, and the team will be more than happy to help..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>08:06:47</var> GMT+0</small><br><strong>Investigating</strong> - Our Service Engineers identified and resolved the underlying issue with the VM Cluster. They are now carrying out a rolling reboot on the individual VMs within the cluster to restore the affected services. We will provide a further update once the work has been completed..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:33:21</var> GMT+0</small><br><strong>Investigating</strong> - Following further investigation, our Service Engineers have identified an issue with our VM Cluster in Manchester. This cluster hosts the following services, which will also be seeing issues; Email Webspace Exa Hosted Police CyberAlarm Securus SurfProtect Captive Portal PAC Service SurfProtect Real Time Alerts & Website Analytics SurfProtect Website Classification Exa Education/Moodle We will provide updates as soon as we have them, and we are very sorry for any inconvenience this will cause you this morning..</p> ]]> Fri, 25 Jul 2025 06:48:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0307m3pdgtiw7g93 https://status.exa.net.uk/incident/cmmdg0pap0307m3pdgtiw7g93 SurfProtect - No Internet Access Type: Incident Affected Components: Quantum / Quantum + Filtering, Real Time Alerts, Surfprotect Analytics, Surfprotect Panel Jul 15, 06:51:00 GMT+0 - Investigating - We are aware that multiple SurfProtect customers are currently experiencing issues with internet access. Our Services team are investigating this, and we will provide further updates as soon as we have them. Jul 15, 08:13:51 GMT+0 - Investigating - As the service has remained stable, we are now closing down the status. Upon further investigation, the issue was DNS-related and was a result of an Automatic OS update that happened at 06:10 this morning, which resulted in a route to the DNS service being removed. Our Services team have implemented additional configuration to prevent this from happening in future. Jul 15, 06:52:49 GMT+0 - Investigating - Our Services team have identified an issue with one of the SurfProtect backend services; this has now been rectified, and all customers will now be able to access the internet again. We are sorry for the inconvenience this will have caused your school(s) this morning. If you are still experiencing any issues, please call our helpdesk on 0345 145 1234, and the team will be more than happy to help. Type: Incident

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>06:51:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that multiple SurfProtect customers are currently experiencing issues with internet access. Our Services team are investigating this, and we will provide further updates as soon as we have them..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>08:13:51</var> GMT+0</small><br><strong>Investigating</strong> - As the service has remained stable, we are now closing down the status. Upon further investigation, the issue was DNS-related and was a result of an Automatic OS update that happened at 06:10 this morning, which resulted in a route to the DNS service being removed. Our Services team have implemented additional configuration to prevent this from happening in future..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>06:52:49</var> GMT+0</small><br><strong>Investigating</strong> - Our Services team have identified an issue with one of the SurfProtect backend services; this has now been rectified, and all customers will now be able to access the internet again. We are sorry for the inconvenience this will have caused your school(s) this morning. If you are still experiencing any issues, please call our helpdesk on 0345 145 1234, and the team will be more than happy to help..</p> ]]> Tue, 15 Jul 2025 06:51:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0303m3pd4zty09ox https://status.exa.net.uk/incident/cmmdg0pap0303m3pd4zty09ox Unable to send email Type: Incident Affected Components: Mail Jul 14, 10:08:00 GMT+0 - Investigating - We are aware that some Exa domain customers are currently unable to send email via our SMTP servers. Our Services team are investigating, and we will provide further updates as we have them. We are sorry for any inconvenience this will cause you. Jul 14, 10:15:33 GMT+0 - Resolved - Our Services team has identified the issue and removed the affected server from the load balance environment. All emails will now be sent as normal. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>10:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that some Exa domain customers are currently unable to send email via our SMTP servers. Our Services team are investigating, and we will provide further updates as we have them. We are sorry for any inconvenience this will cause you..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>10:15:33</var> GMT+0</small><br><strong>Resolved</strong> - Our Services team has identified the issue and removed the affected server from the load balance environment. All emails will now be sent as normal..</p> ]]> Mon, 14 Jul 2025 10:08:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap0300m3pd2l482001 https://status.exa.net.uk/incident/cmmdg0pap0300m3pd2l482001 Connectivity Outage Type: Incident Affected Components: Leased Line, Core Network, ADSL/FTTC/FTTP, Darklight Jul 7, 13:44:00 GMT+0 - Investigating - We have seen circuits go offline on our monitoring system; however, traffic has reconverged down a redundant link. This issue has been raised with our suppliers for further investigation. All connections should be back online. If you are experiencing issues, please contact our Support Team on 0345 145 1234. Jul 7, 13:49:56 GMT+0 - Resolved - The incident has been resolved Type: Incident

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>13:44:00</var> GMT+0</small><br><strong>Investigating</strong> - We have seen circuits go offline on our monitoring system; however, traffic has reconverged down a redundant link. This issue has been raised with our suppliers for further investigation. All connections should be back online. If you are experiencing issues, please contact our Support Team on 0345 145 1234..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>13:49:56</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved.</p> ]]> Mon, 7 Jul 2025 13:44:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap02zxm3pdbqkmfcdh https://status.exa.net.uk/incident/cmmdg0pap02zxm3pdbqkmfcdh SurfProtect - Lack of Internet Access Type: Incident Affected Components: Quantum / Quantum + Filtering Jun 20, 06:24:00 GMT+0 - Investigating - We are aware that multiple customers are currently unable to access the internet when using the SurfProtect content filtering service. Our Services team are aware and we are working to resolve this as quickly as possible. We are sorry for the inconvenience this will be causing your school(s) this morning. We will provide the next update by 8:30am. Jun 20, 06:43:15 GMT+0 - Resolved - Our Services team have identified and resolved an issue with the Upstream DNS service used for Surfprotect. We have confirmed this is working with a few customers, but if you are still having any issues, please call our Helpdesk from 8 am on 0345 145 1234, and the team will be more than happy to help. Sorry again for the inconvenience this will have caused this morning. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>06:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that multiple customers are currently unable to access the internet when using the SurfProtect content filtering service. Our Services team are aware and we are working to resolve this as quickly as possible. We are sorry for the inconvenience this will be causing your school(s) this morning. We will provide the next update by 8:30am..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>06:43:15</var> GMT+0</small><br><strong>Resolved</strong> - Our Services team have identified and resolved an issue with the Upstream DNS service used for Surfprotect. We have confirmed this is working with a few customers, but if you are still having any issues, please call our Helpdesk from 8 am on 0345 145 1234, and the team will be more than happy to help. Sorry again for the inconvenience this will have caused this morning..</p> ]]> Fri, 20 Jun 2025 06:24:00 +0000 https://status.exa.net.uk/incident/cmmdg0pap02zum3pdbmkg3exb https://status.exa.net.uk/incident/cmmdg0pap02zum3pdbmkg3exb