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This is one of our two weekly maintenance update slots.
During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.
At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.
We will be carrying out maintenance on one of our DNS nameservers today at 2 pm. The maintenance window will last for 4 hours, to ensure the work is fully completed and tested, before we bring the nameserver back into use.
The work is being carried out to apply OS and package updates.
We are only carrying out the maintenance on one of the nameservers, so there will be no impact on the DNS service during this window.
If you do encounter any issues during or following this maintenance, please call our Helpdesk on 0345 145 1234, and the team will be on hand to assist.
Our Service team will be carrying out upgrade work on our SurfProtect servers between Monday, 25th May and Friday, 29th May.
The work will take place from 3 pm each day.
We are doing the work during the half-term to limit the impact.
If you experience any problems following the end of the maintenance window, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.
We will be upgrading four of our core routers in London on the night of Tuesday May 26th. This will be done sequentially and will cause a 15 minute downtime per router.
Customers will likely experience an outage during at least one of these reboots as this will impact a significant proportion of our core network. Traffic and services will be routed elsewhere where possible and we will work to minimise the number of customers affected by each individual router reload. In the unlikely event of complications during an upgrade, individual outages may extend beyond 15 minutes.
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May 2026 to Jul 2026
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