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This is one of our two weekly maintenance update slots.
During these windows, we will carry out any essential maintenance to ensure our systems are fully up to date and can keep on providing you with exceptional service.
At times, we may need to reboot some of our hardware to carry out the updates, so customers may experience intermittent connectivity with some of our services during these periods.
As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days.We want to assure our customers that any service managed by Exa has been patched and is not vulnerable.
If you run a service managed by yourselves that utilises PHP, then we would advise that you install the latest security updates as soon as possible.
Exa Networks will be holding its annual staff meeting today.
The entire company will be in attendance, and the meeting will run from 10 am to 11 am.We have set our phones to our out-of-office answering service. If you have anything urgent, please leave a message with them, and we will act promptly.
We have received confirmation that these issues have now been resolved.
Our CRM provider is currently experiencing intermittent issues, causing sporadic downtime on our ticketing system. Tickets are still being logged and will be processed between periods of downtime. If anything needs urgent attention, please call us on 0345 145 1234
We will be carrying out some essential maintenance to our SurfProtect Real Time Alerts service this afternoon from 2 PM.
The work is being done to ensure we keep the service robust and continue to deliver alerts as they happen.
Whilst the work is being done at short notice, we want to ensure the updates are carried out before the new school year starts next week.
During the maintenance, there will be a delay in any Real Time Alert emails and the Real Time Alert section of the SurfProtect panel will be inaccessible for periods.
If you experience any issues with the service following the maintenance window, please contact our Helpdesk on 0345 145 1234, and the team will be more than happy to help.
We will be updating the estate of FortiGates this evening between 6 pm and 8 pm.
This will only affect customers who have a physical on-site firewall; no VM FortiGates will be affected.
The work is being carried out to update them to a later OS release.
Customers will experience a small downtime of around 5 minutes while the update is applied and the appliance is rebooted.
If you encounter any issues following this work, please call the Helpdesk on 0345 145 1234, and the team will deal with them as a priority.
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