Exa Networks - Notice history

Our services team will be carrying out regular maintenance on the SurfProtect servers, this will result in the servers needing to be rebooted. The work will be carried out post 8 pm to limit the impact this will have on our customers, but customers will notice a 10 minute downtime period where connections using SurfProtect will not be operational. This is a continuation of the maintenance work from last night. If you experience any issues after the maintenance window, please contact our helpdesk on 0345 145 1234.

Our services team will be carrying out regular maintenance on the SurfProtect servers, this will result in the servers needing to be rebooted. The work will be carried out post 8 pm to limit the impact this will have on our customers, but customers will notice a 10 minute downtime period where connections using SurfProtect will not be operational. If you experience any issues after the maintenance window, please contact our helpdesk on 0345 145 1234.

We have been notified by one of our suppliers that they are having to perform emergency maintenance tonight on one of our core links between 22:00 - 01:00 Some customers may see downtime during this period, we apologise for any inconvenience and the short notice.

Our networking team will be carrying out maintenance to perform a firmware upgrade on the VM32 Fortigatre hosted firewall platform in Manchester. The work is being carried out to patch a bug that we identified and the vendor has now released a version release to resolve the issue. The issue relates to a memory leak that leads to increased memory load over time. Customers who use the Hosted VM Fortigate firewall solution will see downtime of around 10 minutes during the maintenance window. The work will be carried out on Tuesday 26th July between 6 pm and 8 pm. Our engineers will ensure all services come back online before closing off the maintenance.

Our networking team will be carrying out an essential reboot to one of our core routers in Manchester. The reboot will happen at 16:30 and will take between 5 and 10 minutes to fully reboot and come back online. All network traffic will take alternate routes through our network during the maintenance. If you experience any issues during or after the maintenance, please call our helpdesk on 0345 145 1234.

Our networking team will be carrying out maintenance work on one of our core links between Bradford and Manchester. The work is being carried out to increase capacity on the link. The work will be carried out between 19:00 - 21:00 on 21/06/2022, all connections that traverse this link will be routed via alternate links within our network during the maintenance.

Our services team will be carrying out essential operating system updates across our SurfProtect Quantum servers over the next couple of days. The work will be carried out on an evening to limit any impact.

Our supplier will be performing software updates on hardware in our London data centre, This work will take place on 11/05/2022 from 01:00:00 am to 06:00:00 am, Customers may see a small drop in connections during this window. If you encounter any problems after this, please contact our Support team on 0345 145 1234.

One of our Peering suppliers will be carrying out maintenance work to expand their network. The work will be carried out on Monday 9th May between 7pm and 8pm. The work itself will take around 10 minutes to complete, with no disruption to any of our customers during that period. If you experience any issues during or after the maintenance window, please get in touch with our support team via the usual channels.