Exa Networks - Notice history

All systems operational

Core Network - Operational

98.44% uptime
Feb 2023 · 96.46%Mar · 98.76%Apr · 100.0%

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Feb 2023
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Apr 2023

SurfProtect Quantum / Quantum + Filtering - Operational

100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Notice history

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Apr 2023

APR7
Webmail Upgrade
CompletedMaintenance4 hours
  • Planned
    April 07, 2023 at 2:00 PMUTC
    Planned
    April 07, 2023 at 2:00 PMUTC

    We’ll be performing an OS upgrade to our Webmail platform. During this period Webmail may be inaccessible. If you have any issues after the maintenance please contact our support team on. 0345 145 1234 or via helpdesk@exa.net.uk

APR5
Emergency Supplier Maintenance
CompletedMaintenance22 hours
  • Planned
    April 05, 2023 at 7:00 PMUTC
    Planned
    April 05, 2023 at 7:00 PMUTC

    Our suppliers will be performing emergency maintenance this evening which will affect one of our backhaul links, this will happen between 20:00 pm and 06:00 am. Darklight services in Worthing will potentially be affected during this time. If you experience any issues after the maintenance, please call our Helpdesk on 0345 145 1234.

Mar 2023

MAR30
Supplier Maintenance - ADSL / FTTC / FTTP
CompletedMaintenance4 hours
  • Planned
    March 30, 2023 at 10:00 PMUTC
    Planned
    March 30, 2023 at 10:00 PMUTC

    Our supplier is performing maintenance on their core infrastructure which will result in our xDSL & FTTx services experiencing disruption during the maintenance windows. Our supplier is building a new core network, this change will help with an overall improvement to their services. If you are experiencing any connectivity problems following this work, please call our Helpdesk on 0345 145 1234 and our team will be happy to investigate.

MAR29
Supplier Maintenance - ADSL / FTTC / FTTP
CompletedMaintenance4 hours
  • Planned
    March 29, 2023 at 10:00 PMUTC
    Planned
    March 29, 2023 at 10:00 PMUTC

    Our supplier is performing maintenance on their core infrastructure which will result in our xDSL & FTTx services experiencing disruption during the maintenance windows. Our supplier is building a new core network, this change will help with an overall improvement to their services. If you are experiencing any connectivity problems following this work, please call our Helpdesk on 0345 145 1234 and our team will be happy to investigate.

MAR28
Supplier Maintenance - ADSL / FTTC / FTTP
CompletedMaintenance4 hours
  • Planned
    March 28, 2023 at 10:00 PMUTC
    Planned
    March 28, 2023 at 10:00 PMUTC

    Our supplier is performing maintenance on their core infrastructure which will result in our xDSL & FTTx services experiencing disruption during the maintenance windows. Our supplier is building a new core network, this change will help with an overall improvement to their services. If you are experiencing any connectivity problems following this work, please call our Helpdesk on 0345 145 1234 and our team will be happy to investigate.

SurfProtect - Latency Issues
ResolvedDegraded performance10 minutes
  • Resolved
    UTC
    Resolved

    Our Networking team have mitigated the DDoS attack and all services are now running as normal again. We will continue to monitor our network, but we will close this status down now.

  • Investigating
    UTC
    Investigating

    We are aware of a DDoS on one of our SurfProtect servers that may be causing customers to see slow response and loading times when using the filtering service. Our Services team are working on this and we will update as soon as we have more information.

Surfprotect Panel Changes Syncronisation
ResolvedPartial outage1 hour 11 minutes
  • Resolved
    UTC
    Resolved

    All Surfprotect services are now back in sync. If you are still seeing delayed Surfprotect panel synchronisation, please contact our support team.

  • Update
    UTC
    Update

    We have now restored the synchronisation function; Surfprotect will slowly come back in sync with the Surfprotect panel over the next ~20 minutes.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our panel configuration synchronisation system. This will cause any changes made on the Surfprotect panel not to take effect. We are currently investigating the cause of this issue.

Feb 2023

FEB28
Core Network Maintenance - Peering Service
CompletedMaintenance2 hours
  • Planned
    February 28, 2023 at 3:00 PMUTC
    Planned
    February 28, 2023 at 3:00 PMUTC

    Our networking engineers will be carrying out a minor change on one of out peering services at the LINX data centre in Manchester. The work will not be service affecting as all customers will be migrated to alternate routes within our network prior to the work commencing. The work is being carried out to to investigate errors that we are seeing on the port, the errors themselves are also non-service affecting. The work will be carried out this afternoon between 3pm and 4pm.

FEB27
Emergency Supplier Maintenance
CompletedMaintenance8 hours
  • Planned
    February 27, 2023 at 10:00 PMUTC
    Planned
    February 27, 2023 at 10:00 PMUTC

    Our suppliers will be performing emergency maintenance this evening which will affect one of our core links, this will happen between 22:00 pm and 06:00 am. Network traffic will take alternate routes through our network during the maintenance. If you experience any issues after the maintenance, please call our Helpdesk on 0345 145 1234.

Core Link
ResolvedPartial outage15 hours 56 minutes
  • Resolved
    UTC
    Resolved

    From extensive monitoring, we can confirm the core link is now repaired and has been stable throughout the night. We will now close down this incident.

  • Update
    UTC
    Update

    Our suppliers have now repaired the fibre fault and the core link is now back in service. We will continue to monitor for the remainder of the evening before closing the incident.

  • Update
    UTC
    Update

    Our Suppliers believe they have identified a fibre break and are progressing with rectifying the fault. We will post further updates as we receive them.

  • Investigating
    UTC
    Investigating

    We have seen one of our backhaul links in Leeds go down, we are in the process of raising this with our supplier to identify the cause of the problem. This is not customer-affecting as we have alternate paths for the traffic in Leeds, however, until the link is restored we should consider Darklight services in Leeds “at risk”.

SurfProtect problems
Resolved9 hours 12 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    Service has been restored on the affected SurfProetct Proxy. If you are still experiencing any problems when using the internet please contact our Support team on 0345 145 1234.

  • Investigating
    UTC
    Investigating

    We have seen alerts for one of our Quantum Proxies which is being investigated by our Services team. Affected customers will experience problems when trying to use the internet. We will provide an update within the next 30 mins.

Supplier - Core Link Issues
ResolvedPartial outage110 hours 3 minutes
  • Resolved
    UTC
    Resolved

    We have been monitoring the link for the last 2-3 days and are happy to see stability has returned with no further incidents occurring. We are going to close this incident

  • Update
    UTC
    Update

    Our suppliers have confirmed this outage is linked to the emergency maintenance from last night. They have successfully restored services for the affected core link, we will continue to monitor closely for the remainder of the day to ensure stability remains on the link.

  • Investigating
    UTC
    Investigating

    One of our core links between London and Leeds has just dropped. This should not be customer-affecting as all traffic will take alternate routes through our network, but until the link is restored we are classifying our core network as 'at risk' Our Networking team is speaking with our suppliers. We will provide further updates as this progresses.

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