Exa Networks - Notice history

We will be carrying out work on one of our core links between Bradford and Manchester. The work will not impact any customer connection as traffic will take alternate routes through our network. The work is being carried out to replace the cabling in preparation for future engineering work and to prevent any future outages. The core link will be down for 10 minutes, once it has been restored traffic will be routed back down the link. Our Networking engineers will ensure that all traffic is routed correctly before closing off the maintenance. If you experience any issues following this work, please call our Helpdesk on 0345 145 1234 and we will be happy to investigate.

Following on from the issues we have had over the last week, we are going to apply a patch to 8 of our 15 Surfprotect Quantum servers to resolve a problem with some HTTP/TLS bypasses not being applied correctly. The fix has been tested on a debug server successfully, so we are now going to be rolling this out to the servers mentioned above. Customers may see a momentary lack of connection, but this will last no more than a few seconds. We apologise for carrying out this work during the school day, but it is required to resolve issues being reported by multiple schools. If you experience issues with a lack of connectivity that lasts longer than a few seconds, please call our helpdesk on 03454 145 1234.

We are carrying out maintenance on FTTC and Gfast connectivity to upgrade and future-proof these services. Exa customers who have FTTC and Gfast connectivity services along with a landline telephone will be migrated to SoGEA. During the migration window, customers on these services may experience a short period of downtime. This is expected to be no longer than 5 to 10 minutes. If you experience any issues during this maintenance window, please contact our helpdesk on 0345 145 1234. For more information about SoGEA read our article: https://exa.net.uk/what-is-sogea/

Due to our data centre in Manchester upgrading their main power feed to a new provider, we are required to swap our power feeds from our hardware over to the new provider. The work will be carried out between our service engineers and the data centre operatives. We will be carrying out on an evening to minimise the impact that the loss of power to some hardware will cause. During the work, some servers will lose power and services will be affected. The affected services this evening are as follows; - SurfProtect - Real-Time Alerts and Website Analytics will be unavailable during the work, all logs will be populated once the work has been completed. - Unixwebs - All websites hosted via Exa will be unavailable during the works. - IMAP and POP - All incoming will see a brief disruption whilst it fails over to the backup service. All emails will still be delivered but may see a slight delay. VoIP - Any Exa VoIP customers will see some brief disruption as we work on the VoIP server, but traffic will failover t the backup system. - Core Network - We will also be carrying out work on some core switches, these are dual power supplied so should not go down, but as work is being carried out in these racks, they will be considered as 'at risk' during the maintenance window. Our services engineers will remain on-site at the data centre until all affected services have been checked and are fully operational again. Please accept our apologies for any disruption that this work will cause.

Due to our data centre in Manchester upgrading their main power feed to a new provider, we are required to swap our power feeds from our hardware over to the new provider. The work will be carried out between our service engineers and the data centre operatives. We will be carrying out on an evening to minimise the impact that the loss of power to some hardware will cause. During the work, some servers will lose power and services will be affected. The affected services this evening are as follows; - SurfProtect - Real-Time Alerts and Website Analytics will be unavailable during the work, all logs will be populated once the work has been completed. - Unixwebs - All websites hosted via Exa will be unavailable during the works. - IMAP and POP - All incoming will see a brief disruption whilst it fails over to the backup service. All emails will still be delivered but may see a slight delay. VoIP - Any Exa VoIP customers will see some brief disruption as we work on the VoIP server, but traffic will failover t the backup system. - Core Network - We will also be carrying out work on some core switches, these are dual power supplied so should not go down, but as work is being carried out in these racks, they will be considered as 'at risk' during the maintenance window. Our services engineers will remain on-site at the data centre until all affected services have been checked and are fully operational again. Please accept our apologies for any disruption that this work will cause.

Our networking team will be carrying out maintenance to perform a firmware upgrade on the VM32 Fortigate hosted firewall platform in London. The work is being carried out to patch a bug that we identified and the vendor has now released a version release to resolve the issue. The issue relates to a memory leak that leads to increased memory load over time. Customers who use the Hosted VM Fortigate firewall solution will see downtime of around 10 minutes during the maintenance window. The work will be carried out on Thursday,11th of August 2022 between 18:00 - 20:00. Our engineers will ensure all services come back online before closing off the maintenance.

Due to our data centre in Manchester upgrading their main power feed to a new provider, we are required to swap our power feeds from our hardware over to the new provider. The work will be carried out between our service engineers and the data centre operatives. We will be carrying out on an evening to minimise the impact that the loss of power to some hardware will cause. During the work, some servers will lose power and services will be affected. The affected services this evening are as follows; - SurfProtect - All versions of SurfProtect will be affected this evening as we have to power down the master database. - Core Network - We will also be carrying out work on some core switches, these are dual power supplied so should not go down, but as work is being carried out in these racks, they will be considered as 'at risk' during the maintenance window. Our services engineers will remain on-site at the data centre until all affected services have been checked and are fully operational again. Please accept our apologies for any disruption that this work will cause.