Exa Networks - Notice history

Our network engineering team will be performing maintenance on Tuesdays and Thursdays between 20:00 and 22:00 to optimise web traffic for our SurfProtect customers on our virtual firewall platforms. During this maintenance window, customers may experience up to 5 minutes of downtime, though most disruptions will be less than 30 seconds as traffic is re-routed more efficiently within our network. Our engineering team will verify that everything is working as expected for each customer, and we do not anticipate any issues with services. Thank you for your patience as we work to improve the services we provide. If you have any questions or concerns, please do not hesitate to contact our help desk at 0345 145 1234.

Our Network Engineering team will be performing maintenance on our LNS infrastructure on 26/06/24. The maintenance will take place between 20:00 - 21:00, customers may experience a brief drop in connectivity for up to 5 mins whilst the maintenance takes place.

Our Network Engineering team will be performing maintenance on our LNS infrastructure on 20/06/24. The maintenance will take place between 20:00 - 21:00, customers may experience a brief drop in connectivity for up to 5 mins whilst the maintenance takes place.

We are informing you that we will be updating the public IPs used by our GeoDNS service associated with SurfProtect. This maintenance work is scheduled to occur on Friday 14th June at 11am. The work is being carried out to assist in the constant improvements Exa continues to make with the SurfProtect platform. Impact: There will be no direct impact on our servers, and as such, customers using SurfProtect should experience no disruption in service during this period. The update is purely administrative and will not affect the performance or availability of our services. Check if You Are Using an Quantum Server: If you would like to check whether you are using one of the Quantum Servers affected by this change, please visit https://status.surfprotect.co.uk/ for a filtered device within your school. This page will indicate the Quantum server you are currently using. Action Required: No action is required from customers. Our team will handle all necessary adjustments to ensure a smooth transition. We appreciate your understanding and continued trust in our services. Should you have any questions or concerns, please do not hesitate to contact our Helpdesk on 0345 145 1234 and we will be more than happy to assist.

Our Network Engineering team has scheduled an OS upgrade for our LNS infrastructure. These upgrades are essential to maintain the device's security and overall system performance. During the upgrade process, customers should anticipate a brief downtime of around 5 minutes. We have planned the updates to take place within the time window of 19:00 - 21:00

Our Network Engineering team has scheduled an OS upgrade for our LNS infrastructure. These upgrades are essential to maintain the device's security and overall system performance. During the upgrade process, customers should anticipate a brief downtime of around 5 minutes. We have planned the updates to take place within the time window of 19:00 - 21:00

We will be carrying out essential maintenance on our Webmail service this evening between 8pm and 1pm. The work is being carried out to update the OS and update the supported version of PHP from 7.4 to 8. The maintenance will allow the update of a few other updated features such as the new calendar plugin. During the maintenance window, emails will still be able to be received and sent via an email client, it will just be the Webmail interface that will be inaccessible. All emails received during the window will be visible via the Webmail following the completion of the work. Our Services team will ensure everything is fully operation before closing of the maintenance, but if you do experience any issues with your email or the Webmail interface following the works, please report these to our Helpdesk team on 0345 145 1234 from 8am tomorrow.