Exa Networks - Notice history

We have detected optical loss in one of the fibre links within our DWDM transmission network connecting Bradford and Leeds. While this issue is not currently affecting service, our engineering team will take proactive measures to conduct fibre testing to pinpoint the source of the optical loss. This will allow us to develop a plan of action to resolve the issue before it potentially disrupts services in the future. The maintenance procedure is expected to take approximately 30 minutes. During this time, traffic will be rerouted through alternative paths within our network to ensure uninterrupted service.

Our suppliers will be performing maintenance which will affect one of our core links, this will span over 3 days between 10 pm and 10 am each day. Network traffic will take alternate routes through our network during this time If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our suppliers will be performing maintenance on 12/03/24 which will affect one of our core links, this will happen between 10 pm and 6 am the following day. Network traffic will take alternate routes through our network during this time If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our Service Engineers will perform emergency maintenance on our SurfProtect service. The change will be applied to the backend service which should not be customer affecting, however, if you do see any problems after the maintenance please get in touch with our Support team on 0345 145 1234.

Between Saturday 17th of February and Sunday 18th February, we will be undertaking several upgrades on our SurfProtect system. These will include changes in hardware and software to ensure long-term stability and support planned features. New hardware is being integrated into the Surfprotect Analytics storage system. This will diversify the storage hardware and extend our capacity for future growth. While the deployment should not cause any downtime, customers may see some degraded per

Between Monday 12th of February and Friday 16th of February, we will be undertaking several upgrades on our SurfProtect system. These will include changes in hardware and software to ensure long-term stability and support planned features. To support future features and improve service address management, we shall be applying configuration changes to the SurfProtect Proxy servers. During the maintenance window, each server will require rebooting to ensure a clean slate for the new configuration, this will take around 10 -15 minutes to complete per server. We will only be rebooting one server at a time. To minimise inconvenience to customers, these deployments will take place outside of office hours, between 17:00 and 20:00 each day. Please note that if you utilise SurfProtect, then you will lose connectivity for a single 10-minute period during these windows. If you are unable to get online for a period longer than 15 minutes, then please call our Helpdesk on 0345 145 1234. Our Helpdesk closes at 6 pm, and calls after that will be forwarded to our out-of-hours answering service, which will alert a member of the team and they will get back to you.

Our Networking team will be performing essential maintenance, which will impact connectivity that utilises xDSL/FTTx services and will mean some brief downtime during the maintenance window This work will involve the relocation of hardware resources within our network. This proactive measure is crucial for bolstering system performance and ensuring the long-term stability of our services, thereby minimizing the likelihood of future disruptions. Following the maintenance, should you encounter any challenges or require assistance, our Support team can be reached on 03451451234

Our suppliers will be performing essential maintenance which will affect one of our core links. This could impact Darklight Services in the Worthing area during the maintenance window. If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our engineering team is scheduled to conduct emergency maintenance on our FortiGate VM platform in Manchester at 16:00 this afternoon. The primary objective of this maintenance is the removal of a redundant link to facilitate additional configuration changes. This is required as a proactive measure to prevent any disruption to the platform. Rest assured, throughout the maintenance window, all services will operate seamlessly, and any existing traffic flows will smoothly transition to alternative links, with minimal impact anticipated.

Our suppliers will be performing essential maintenance which will affect one of our core links. This could impact Darklight Services in the Worthing area during the maintenance window. If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.