Exa Networks - Notice history

This partial outage has now been resolved and new webpages will be getting scanned and processed within a few seconds again. Sorry again for any inconvenience this will have caused you today. If you are still experiencing any issues where the blue Scanning Content page remains for more than a few seconds, please contact our Helpdesk on 0345 145 1234 and our team will be more than happy to assist.

-- Our Service engineers have identified and resolved the issue. We are now working through the backlog of classifications and we will be up to date soon. We apologise for any inconvenience this will have caused your school(s) whilst we worked hard to resolve the root cause. We will provide a further updated once the classifications have fully caught up.

The DDoS attacks have been fully mitigated and traffic levels have returned to normal. We will continue to monitor the network take the necessary actions should another attack occur. We are now closing down this status, but if you are still experiencing any issues please call our Helpdesk on 0345 145 1234 and we will be happy to help.

This partial outage has now been resolved and new webpages will be getting scanned and processed within a few seconds again. Sorry again for any inconvenience this will have caused you today. If you are still experiencing any issues where the blue Scanning Content page remains for more than a few seconds, please contact our Helpdesk on 0345 145 1234 and our team will be more than happy to assist.

Our Service engineers have identified the issue and are confident that the problem will be rectified within the next hour. We apologise for any inconvenience this will have caused your school(s) whilst we worked hard to resolve the root cause. We will provide a further updated once the issue has been resolved.

Our supplier has confirmed that no underlying issues were identified with the affected link. As a precautionary measure, they have completed remedial cleaning of the fibre to ensure continued stability

As part of our ongoing efforts to ensure the stability of the network, we have requested our supplier to perform intrusive testing starting at 9:00 PM tonight. This testing will help us confirm that there are no underlying issues. We will provide further updates once the testing is completed.

Following the restorative work performed by the suppliers, we have observed stability over the weekend and all connectivity has been restored as a result of this. We do not anticipate any further issues, but if you require any further assistance, please contact our support team on 03451451234

Our suppliers have advised that the issue is related to a wider incident in the area, one of their core routers has a line card fault, the suppliers are currently in the process of sourcing a spare and tasking out an engineer to attend site to resolve this. Further updates to follow, apologies for any inconvenience caused.

Our supplier's engineers have resolved the instability on the fibre path between Bradford and Leeds. We do not expect any further issues but will monitor for the remainder of the day.

Our suppliers have dispatched engineers to investigate the instability we have seen, we will provide further updates as this progresses

Our suppliers have restored connectivity for all circuits affected. If you see any issues with your DarkLight connection please get in touch with our Support Team via 0345 145 1234

We are sending one of our own engineers to assist the suppliers is resolving the two remaining circuits that are offline. They are due to arrive around 5:55pm and we will have an update shortly after this.

The majority of the affected circuits have now had connectivity restored, and we are working closely with the suppliers to resolve the remaining circuits. We will update these customers directly, but if you are affected and have not yet reported your connection being offline, please contact our Helpdesk on 0345 145 1234 and we will be happy to assist.