Exa Networks - Notice history

We will be carrying out essential maintenance on our Webmail service this evening between 8pm and 1pm. The work is being carried out to update the OS and update the supported version of PHP from 7.4 to 8. The maintenance will allow the update of a few other updated features such as the new calendar plugin. During the maintenance window, emails will still be able to be received and sent via an email client, it will just be the Webmail interface that will be inaccessible. All emails received during the window will be visible via the Webmail following the completion of the work. Our Services team will ensure everything is fully operation before closing of the maintenance, but if you do experience any issues with your email or the Webmail interface following the works, please report these to our Helpdesk team on 0345 145 1234 from 8am tomorrow.

We have detected optical loss in one of the fibre links within our DWDM transmission network connecting Bradford and Leeds. While this issue is not currently affecting service, our engineering team will take proactive measures to conduct fibre testing to pinpoint the source of the optical loss. This will allow us to develop a plan of action to resolve the issue before it potentially disrupts services in the future. The maintenance procedure is expected to take approximately 30 minutes. During this time, traffic will be rerouted through alternative paths within our network to ensure uninterrupted service.

Our suppliers will be performing maintenance which will affect one of our core links, this will span over 3 days between 10 pm and 10 am each day. Network traffic will take alternate routes through our network during this time If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our suppliers will be performing maintenance on 12/03/24 which will affect one of our core links, this will happen between 10 pm and 6 am the following day. Network traffic will take alternate routes through our network during this time If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our Service Engineers will perform emergency maintenance on our SurfProtect service. The change will be applied to the backend service which should not be customer affecting, however, if you do see any problems after the maintenance please get in touch with our Support team on 0345 145 1234.

Between Saturday 17th of February and Sunday 18th February, we will be undertaking several upgrades on our SurfProtect system. These will include changes in hardware and software to ensure long-term stability and support planned features. New hardware is being integrated into the Surfprotect Analytics storage system. This will diversify the storage hardware and extend our capacity for future growth. While the deployment should not cause any downtime, customers may see some degraded per

Between Monday 12th of February and Friday 16th of February, we will be undertaking several upgrades on our SurfProtect system. These will include changes in hardware and software to ensure long-term stability and support planned features. To support future features and improve service address management, we shall be applying configuration changes to the SurfProtect Proxy servers. During the maintenance window, each server will require rebooting to ensure a clean slate for the new configuration, this will take around 10 -15 minutes to complete per server. We will only be rebooting one server at a time. To minimise inconvenience to customers, these deployments will take place outside of office hours, between 17:00 and 20:00 each day. Please note that if you utilise SurfProtect, then you will lose connectivity for a single 10-minute period during these windows. If you are unable to get online for a period longer than 15 minutes, then please call our Helpdesk on 0345 145 1234. Our Helpdesk closes at 6 pm, and calls after that will be forwarded to our out-of-hours answering service, which will alert a member of the team and they will get back to you.