Exa Networks - Notice history

All systems operational

Core Network - Operational

100.0% uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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SurfProtect Quantum / Quantum + Filtering - Operational

99.97% uptime
May 2024 · 100.0%Jun · 99.91%Jul · 100.0%

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May 2024
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Jul 2024

Notice history

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Jul 2024

Partial Supplier Outage - Leased Line Connections
ResolvedPartial outage24 hours 54 minutes
  • Resolved
    UTC
    Resolved

    Our suppliers have closed the outage and connectivity should have been restored for all services affected. If your service is offline please get in touch with our Helpdesk Team on 0345 1234 145

  • Update
    UTC
    Update

    All of the affected connections are now reporting as online, but as we have not yet had confirmation from the suppliers that the outage has been resolved, we will continue to monitor and class the circuits as 'At Risk' until we do. If you are still unable to get online, please call our Helpdesk on 0345 145 1234 and we will be happy to assist. Updates to follow.

  • Investigating
    UTC
    Investigating

    We have identified an issue with one of our suppliers that will be affecting Leased Line connectivity for some of our customers. Our Networking team are already liaising with the suppliers and we will provide updates as soon as we have them. If you would like conformation if your connection is affected, please feel free to contact our Helpdesk on 0345 145 1234 and we will be happy to check for you.

JUL25
Virtualisation Platform (London)
CompletedMaintenance2 hours
  • Planned
    July 25, 2024 at 7:00 PMUTC
    Planned
    July 25, 2024 at 7:00 PMUTC

    Our engineering team will perform essential maintenance on our virtualisation platform in the London region. This work is necessary to optimise memory utilisation and enhance overall performance. Our FortiGate VM platform will experience up to 5 minutes of disruption while it reboots for memory optimisation. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

DarkLight Connectivity Issues - Sheffield
ResolvedPartial outage4 hours 56 minutes
  • Resolved
    UTC
    Resolved

    We have received confirmation that the fibre break has been resolved, and we can see that services have been restored, we will continue to monitor this situation throughout the day. Thank you for your patience, we apologise for any inconvenience this caused.

  • Update
    UTC
    Update

    We have received confirmation from our suppliers that engineers are scheduled to arrive around 10 AM to investigate the fibre break. Updates will be provided as soon as more information becomes available.

  • Update
    UTC
    Update

    Our networking team has identified a potential fibre break between Leeds and Sheffield, Our suppliers are actively working to coordinate engineer attendance as quickly as possible to address this situation. Rest assured, we will continue to provide you with further updates as soon as they become available.

  • Investigating
    UTC
    Investigating

    We are aware of an issue impacting DarkLight services for our customers in Sheffield. Our Networking team and the Suppliers are aware and are actively investigating. We will provide updates as soon as we have them. Apologies for any inconvenience this issue may be causing.

JUL11
Virtualisation Platform (London)
CompletedMaintenance2 hours
  • Planned
    July 11, 2024 at 7:00 PMUTC
    Planned
    July 11, 2024 at 7:00 PMUTC

    Our engineering team will perform essential maintenance on our virtualisation platform in the London region. This work is necessary to optimise memory utilisation and enhance overall performance. Our LNS platforms supporting xDSL & FTTx connectivity may experience up to 5 minutes of disruption while it reboots for memory optimisation. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

JUL4
Virtualisation Platform (London)
CompletedMaintenance2 hours
  • Planned
    July 04, 2024 at 7:00 PMUTC
    Planned
    July 04, 2024 at 7:00 PMUTC

    Our engineering team will be performing essential maintenance on our virtualisation platform in the London region. This work is necessary to optimise memory utilisation and enhance overall performance. Customers using our Exa Virtual Firewall product in the London region may experience up to 5 minutes of disruption while their firewall reboots for memory optimisation. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Jun 2024

JUN27
Virtual Firewall - SurfProtect Traffic Optimisation
CompletedMaintenance674 hours
  • Planned
    June 27, 2024 at 7:00 PMUTC
    Planned
    June 27, 2024 at 7:00 PMUTC

    Our network engineering team will be performing maintenance on Tuesdays and Thursdays between 20:00 and 22:00 to optimise web traffic for our SurfProtect customers on our virtual firewall platforms. During this maintenance window, customers may experience up to 5 minutes of downtime, though most disruptions will be less than 30 seconds as traffic is re-routed more efficiently within our network. Our engineering team will verify that everything is working as expected for each customer, and we do not anticipate any issues with services. Thank you for your patience as we work to improve the services we provide. If you have any questions or concerns, please do not hesitate to contact our help desk at 0345 145 1234.

JUN26
LNS Infrastructure Maintenance
CompletedMaintenance1 hour
  • Planned
    June 26, 2024 at 7:00 PMUTC
    Planned
    June 26, 2024 at 7:00 PMUTC

    Our Network Engineering team will be performing maintenance on our LNS infrastructure on 26/06/24. The maintenance will take place between 20:00 - 21:00, customers may experience a brief drop in connectivity for up to 5 mins whilst the maintenance takes place.

JUN20
LNS Infrastructure Maintenance
CompletedMaintenance1 hour
  • Planned
    June 20, 2024 at 7:00 PMUTC
    Planned
    June 20, 2024 at 7:00 PMUTC

    Our Network Engineering team will be performing maintenance on our LNS infrastructure on 20/06/24. The maintenance will take place between 20:00 - 21:00, customers may experience a brief drop in connectivity for up to 5 mins whilst the maintenance takes place.

JUN14
SurfProtect - Public IP Updates - Quantum Servers 15, 16 and 17
CompletedMaintenance1 hour
  • Planned
    June 14, 2024 at 10:00 AMUTC
    Planned
    June 14, 2024 at 10:00 AMUTC

    We are informing you that we will be updating the public IPs used by our GeoDNS service associated with SurfProtect. This maintenance work is scheduled to occur on Friday 14th June at 11am. The work is being carried out to assist in the constant improvements Exa continues to make with the SurfProtect platform. Impact: There will be no direct impact on our servers, and as such, customers using SurfProtect should experience no disruption in service during this period. The update is purely administrative and will not affect the performance or availability of our services. Check if You Are Using an Quantum Server: If you would like to check whether you are using one of the Quantum Servers affected by this change, please visit https://status.surfprotect.co.uk/ for a filtered device within your school. This page will indicate the Quantum server you are currently using. Action Required: No action is required from customers. Our team will handle all necessary adjustments to ensure a smooth transition. We appreciate your understanding and continued trust in our services. Should you have any questions or concerns, please do not hesitate to contact our Helpdesk on 0345 145 1234 and we will be more than happy to assist.

SurfProtect - Website Classification Outage
ResolvedPartial outage2 hours 3 minutes
  • Update
    UTC
    Update

    We have now caught up on the classifications that were outstanding and we will monitor to ensure the issue does not reoccur. We apologise for any inconvenience the will have caused.

  • Investigating
    UTC
    Investigating

    We are aware of an issue where SurfProtect is not currently processing classification requests to assign categories to websites. Please note that the filtering functionality itself is not affected. Allowed and blocked websites, as well as searches, are still operating as normal. If you visit a website that SurfProtect has not seen before, you will encounter a blue 'scanning content' page. Typically, this page disappears within a few seconds once we have classified the site and assigned a category. However, at present, this blue page will remain and not refresh. Our Services team has investigated the issue and is in the process of catching up on classifications from this morning. We expect to be fully up to date soon. Thank you for your patience and understanding.

May 2024

DarkLight Connectivity Issues - Sheffield
Resolved270 hours 20 minutes
  • Resolved
    UTC
    Resolved

    Our engineering team has finished the maintenance in Sheffield, and we are confident that this will prevent any further issues from arising. If you encounter any problems after this work, please contact our helpdesk at 0345 145 1234.

  • Update
    UTC
    Update

    We plan to conduct maintenance this evening from 6pm to 8pm to address ongoing issues. Please anticipate some disruption during the maintenance window. Further updates to follow.

  • Update
    UTC
    Update

    Services have been restored, we continue to monitor this and investigate the root cause of the problem.

  • Investigating
    UTC
    Investigating

    We are aware of an issue impacting DarkLight services for our customers in Sheffield. Our Networking team and the Suppliers are aware and are actively investigating. We will provide updates as soon as we have them. Apologies for any inconvenience this issue may be causing.

MAY21
LNS OS Upgrade
CompletedMaintenance2 hours
  • Planned
    May 21, 2024 at 6:00 PMUTC
    Planned
    May 21, 2024 at 6:00 PMUTC

    Our Network Engineering team has scheduled an OS upgrade for our LNS infrastructure. These upgrades are essential to maintain the device's security and overall system performance. During the upgrade process, customers should anticipate a brief downtime of around 5 minutes. We have planned the updates to take place within the time window of 19:00 - 21:00

SurfProtect Quantum+
Resolved19 minutes
  • Resolved
    UTC
    Resolved

    Our team have identified the issue and fixed it. Users will need to clear cache/cookies and reattempt accessing the internet, if you still have problems using the Captive Portal after clearing the cache please get in touch with our Support Team on 0345 145 1234

  • Investigating
    UTC
    Investigating

    We have received reports of customers having issues accessing the internet when using SurfProtect Quantum+. This seems to be isolated to the use of the Captive Portal. Our Services Team are investigating this and further updates to follow.

Core Link Issue
Resolved19 hours 45 minutes
  • Resolved
    UTC
    Resolved

    Our suppliers have repaired the damaged fibre which affected one of our core links, since the repair the link has been operational and working as intended. We will monitor the situation for the remainder of the day but do not expect to see any further issues with this.

  • Investigating
    UTC
    Investigating

    We have identified a fibre break on one of our core links connecting London and Manchester. Traffic is being rerouted through our national network. Although customers may have experienced a slight disruption in connectivity at 11:54 during the reconvergence, services should have resumed as normal with no ongoing degradation. The fault has been escalated to our supplier, who is currently working to identify the root cause of the problem. We will continue to monitor the situation closely and provide updates as we receive them.

MAY14
LNS OS Upgrade
CompletedMaintenance2 hours
  • Planned
    May 14, 2024 at 6:00 PMUTC
    Planned
    May 14, 2024 at 6:00 PMUTC

    Our Network Engineering team has scheduled an OS upgrade for our LNS infrastructure. These upgrades are essential to maintain the device's security and overall system performance. During the upgrade process, customers should anticipate a brief downtime of around 5 minutes. We have planned the updates to take place within the time window of 19:00 - 21:00

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