Exa Networks - ExaCube Outage – Incident details

System Under Maintenance

ExaCube Outage

Resolved
Under maintenance
Started 25 days agoLasted 15 days

Affected

Other Services

Major outage from 9:29 AM to 8:00 AM, Under maintenance from 8:00 AM to 11:22 AM

ExaCube

Major outage from 9:29 AM to 8:00 AM, Under maintenance from 8:00 AM to 11:22 AM

Updates
  • Resolved
    Resolved

    After monitoring the issue over the last 11 days, we are happy the issue has been fully resolved.

    A Reason for Outage (RFO) will be available next week.

    If you would like a copy and have not yet requested one, please contact the Helpdesk and we will ensure a copy is sent to you.

  • Monitoring
    Monitoring

    New certificates have been issued to affected customers, and most services have been restored. We are completing the remaining rollout.

    A Reason for Outage (RFO) will be available to affected customers in due course.

    If you are still experiencing issues, please contact our Support Team on 0345 145 1234.

  • Identified
    Identified

    We are currently experiencing an issue affecting ExaCube customers. If you are affected, you may encounter certificate errors when accessing HTTPS websites. We are in the process of contacting all affected customers directly. However, if you believe you are impacted and have not yet been contacted, please reach out to our Support Team on 0345 145 1234.