Exa Networks - Notice history

We are aware of an issue that will be preventing some of our SurfProtect customers from viewing the logs in the website analytics on SurfProtect. The root cause has been identified and an initial fix was rolled out yesterday evening, unfortunately, this has not had the desired effect. As a result, we are carrying out maintenance work this evening to resolve the issue. Please note, that whilst the logs are not visible under the analytics section, all traffic has been logged on the backend servers and will be propagated to the SurfProtect panel once the issue is resolved

We are seeing some performance issues on some of our Manchester Surprotect backend services. All services should now be restored, We can confirm no customers were affected by this.

We are aware that some of our DSL and Fibre customers are currently unable to connect to the internet. We have been in touch with our suppliers and they have advised that they are currently subject to an outage. The area codes affected are 01173, 01179 and 01245