Exa Networks - Notice history

On Thursday 24/04/25 after 11pm we will be upgrading a core router in our Bradford DC. The vast majority of traffic will be re-routed but customers may notice brief disruption or if directly connected to this device, around 15 minutes of downtime. If you require any assistance after this maintenance, please contact our helpdesk on 03451451234.

On Monday 14th April, we will be carrying out maintenance on our London DNS servers. DNS queries will still be handled and served by our remaining DNS server locations in Manchester and Bradford, but customers may experience a few milliseconds of latency when querying the DNS. This will only affect customers using the following DNS servers, 82.219.4.24 and 82.219.4.25 Our Service engineers will ensure the DNS service is fully operational before closing the maintenance window.

As part of our continued drive to ensure the managed Fortigate solutions are secure, we will be upgrading them to a newer and stable release. The work will be done out of hours to limit the impact, connectivity will be affected as the firewalls will need to reboot during the upgrade. All firewalls will be checked to ensure connectivity has been re-established before we close the maintenance window. We will take a backup of all firewalls before the work starts. The work will start at 7 pm each evening and will be completed by 10 pm the same day. It will be split into four separate maintenance windows over the next four days, completing on Thursday at 10 pm. The work

On Friday 11th April, we will be carrying out maintenance on our Bradford DNS servers. DNS queries will still be handled and served by our remaining DNS server locations in Manchester and London, but customers may experience a few milliseconds of latency when querying the DNS. This will only affect customers using the following DNS servers, 82.219.4.24 and 82.219.4.25 Our Service engineers will ensure the DNS service is fully operational before closing the maintenance window.

On Monday 31st March, we will be carrying out an OS update on one of our Unixweb servers that hosts some customer domains. The work is essential to ensure that we future-proof the server with the latest OS and dependencies. The work will be carried out at 8 pm to minimise the impact it will have, with the work scheduled to last 2 hours, during which the websites hosted on this server will be inaccessible for periods of time. If you would like to query if your website will be affected, then please call our helpdesk on 0345 1245 1234, and the team will be happy to assist and check this for you.

On Monday 31st March, we will be carrying out an OS update on one of our Unixweb servers that hosts some customer domains. The work is essential to ensure we future-proof the server with the latest OS and dependencies. The work will be carried out at 8 pm to minimise the impact it will have, with the work schedule to last 2 hours, during which the websites hosted on this server will be inaccessible for periods of time. If you would like to query if your website will be affected, then please call our helpdesk on 0345 1245 1234 and the team will be happy to assist and check this for you.

At 8 pm on Friday, we will perform essential maintenance to update the OS on one of the servers responsible for the Real Time Alerts feature within SurfProtect. Real Time Alerts will not be alerted or recorded during this two-hour maintenance window. We are carrying out the maintenance at 8 pm to limit the impact this feature being down may cause. Our Services engineers will ensure the feature is operational again before the maintenance window is closed.

On Tuesday evening we are carrying out an OS update to the servers that are responsible for presenting the Red Blocked and Blue Classifying pages on SurfProtect. The work is being done at 8 pm to minimise the need for these pages to be displayed. Blocked content will still be blocked and a new website will still be classified during the maintenance, it will simply display an error page rather than the usual Red or Blue SurfProtect pages.

On Monday evening we need to carry out an OS update to the server responsible for our status page, as a result https://status.exa.net.uk/ will be inaccessible. The work will be done at 8 p.m. to minimise the impact of issues needing to be reported to the status page, but you will be able to access https://exa.freshstatus.io/ while the main page is down.