Exa Networks - Notice history

Our Networking team will be performing essential maintenance, which will impact connectivity that utilises xDSL/FTTx services and will mean some brief downtime during the maintenance window This work will involve the relocation of hardware resources within our network. This proactive measure is crucial for bolstering system performance and ensuring the long-term stability of our services, thereby minimizing the likelihood of future disruptions. Following the maintenance, should you encounter any challenges or require assistance, our Support team can be reached on 03451451234

Our suppliers will be performing essential maintenance which will affect one of our core links. This could impact Darklight Services in the Worthing area during the maintenance window. If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

Our engineering team is scheduled to conduct emergency maintenance on our FortiGate VM platform in Manchester at 16:00 this afternoon. The primary objective of this maintenance is the removal of a redundant link to facilitate additional configuration changes. This is required as a proactive measure to prevent any disruption to the platform. Rest assured, throughout the maintenance window, all services will operate seamlessly, and any existing traffic flows will smoothly transition to alternative links, with minimal impact anticipated.

Our suppliers will be performing essential maintenance which will affect one of our core links. This could impact Darklight Services in the Worthing area during the maintenance window. If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

On Wednesday 27th December between 10am and 12pm we will be carrying updates to our SurfProtect servers. Each server will be rebooted independently of each other to minimise the impact, but all SurfProtect customers will experience up to 10 minutes of downtime at some point during this window. We apologise for any inconvenience this may cause.

Our suppliers will be conducting essential maintenance, this maintenance is crucial for ensuring the optimal performance and reliability of our services. While we strive to minimise any inconvenience, it's important to note that during this maintenance there is a potential risk it could impact our core network, which means you may experience temporary disruption in services. We understand the importance of our services to your operations, and we sincerely apologise for any inconvenience this may cause. Our team will be closely monitoring the situation to ensure that the impact is kept to a minimum. If you have any concerns or need further assistance, please don't hesitate to reach out to our support team at 0345 145 1234.

Our supplier is performing maintenance on their core infrastructure which will result in our xDSL & FTTx services experiencing disruption during the maintenance windows. Our supplier is building a new core network, this change will help with an overall improvement to their services. If you are experiencing any connectivity problems following this work, please call our Helpdesk on 0345 145 1234 and our team will be happy to investigate.

Following on from the work carried out earlier, we are going to have to bring the service offline for a short period of time. The Services engineers have seen an improvement following the earlier work, but as this has not fully resolved the problem, we are going to assign more CPU cores and RAM. The service will be offline for around 5-10 minutes, but we do have a full roll back plan should anything not work as intended. If you experience any issues following the work, please call our Helpdesk on 0345 145 1234. Again, we apologise for any inconvenience this work will cause.

Our Services engineers will be rolling out a patch to the SurfProtect Quantum+ PAC Service at 10:20 this morning, this is being released to mitigate a problem we have seen with high CPU usage. Whilst no customers have reported an issue when using the PAC, we would expect some users to be seeing intermittent problems when trying to authenticate, or when browsing once authenticated. The maintenance will require the service to go offline, but this will be for no more than a minute, as we have a full roll back plan should any problems occur. We apologise for any inconvenience this will cause and if you have any issues after the maintenance has completed, please call our Helpdesk on 0345 145 1234.

Our suppliers have infomed us this maintenance will no longer be going ahead and will be re-booked for a later date.