Exa Networks - Supplier Outage - Northampton – Incident details

All systems operational

Supplier Outage - Northampton

Resolved
Partial outage
Started about 4 years agoLasted 2 days

Affected

Connectivity

Partial outage from 9:35 AM to 7:43 AM

ADSL/FTTC/FTTP

Partial outage from 9:35 AM to 7:43 AM

Updates
  • Resolved
    UTC
    Resolved

    Our suppliers have now confirmed that all affected services have been restored. The engineers completed the installation of a new cable at 18:00 on 18/06/22. If any customers are still offline, please power cycle your router as a first step, if this does not restore your internet connection then please contact our helpdesk on 0345 145 1234. We are open today between 10:00 and 16:00. Following this, we will be open as normal from Monday at 08:00.

  • Update
    UTC
    Update

    The root cause of the outage has now been identified as a cable failure. Engineers are on site progressing the installation of a new cable. Resolution time is still set as 20:00, however they are expecting this to be extended, but no further time has been set yet. We will provide further updates as we get them.

  • Update
    UTC
    Update

    Our suppliers have just advised that work to fix the affected services is still ongoing. They have updated the estimated resolution time to 20:00 this evening. We will provide further updates as we get them.

  • Investigating
    UTC
    Investigating

    One of our suppliers is currently experiencing an outage in the Weston Favell region of Northampton. This will be causing a lack of internet for some schools using xDSL or FTTx circuits in and around the area. The suppliers are estimated that services will be restored by 4 pm, but we will provide further updates as we get them.