Exa Networks - Exa Services - SurfProtect (Website Analytics & Real Time Alert Delays), GCSE Computer Science Portal, SMTP Server – Incident details

All systems operational

Exa Services - SurfProtect (Website Analytics & Real Time Alert Delays), GCSE Computer Science Portal, SMTP Server

Resolved
Degraded performance
Started over 4 years agoLasted about 8 hours

Affected

Surfprotect

Degraded performance from 9:50 AM to 5:31 PM

Real Time Alerts

Degraded performance from 9:50 AM to 5:31 PM

Surfprotect Analytics

Degraded performance from 9:50 AM to 5:31 PM

Other Services

Degraded performance from 9:50 AM to 5:31 PM

Mail

Degraded performance from 9:50 AM to 5:31 PM

Exa Foundation Portals

Degraded performance from 9:50 AM to 5:31 PM

Updates
  • Investigating
    UTC
    Investigating

    We have identified an issue that is causing the Website Analytics and Real-Time Alerts features on Surfprotect to be running slow. As a result, Real-Time Alerts will be delayed in sending out the alert, and any customer looking at the Website Analytics logs will see there is a gap for this morning. All logs still exist on the backend and we will backfill any logs that are missing currently. Our Services team identified this as soon as it happened and they are working to resolve this. Further updates to follow. ---