Exa Networks - Notice history

Leased Line under maintenance

Core Network - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Notice history

Feb 2025

SurfProtect Classification
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    Our team has successfully resolved the issue affecting our classifier and we are actively catching up on new website classifications.

  • Investigating
    Investigating

    Our Surfportect service is operating normally. However, our automatic classifier is currently experiencing issues when trying to classify new sites. Customers visiting these new sites may encounter a delay on the blue classification page. Our Services team is actively working to resolve this issue. If you encounter this problem, please reach out to Support via email or phone.

Jan 2025

Virtualisation Platform (Manchester)
  • Planned
    January 23, 2025 at 7:00 PM
    Planned
    January 23, 2025 at 7:00 PM

    Our engineering team will perform essential maintenance on our virtualisation platform in Manchester between 7pm - 8pm this evening related to the work previously on Tuesday, again we expect no impact to any customer services.

Virtualisation Platform (Manchester)
  • Planned
    January 21, 2025 at 8:00 PM
    Planned
    January 21, 2025 at 8:00 PM

    Our engineering team will perform essential maintenance on our virtualisation platform in Manchester between 8pm - 9pm this evening, we expect no impact to any customer services.

Supplier Maintenance
  • Planned
    January 20, 2025 at 8:00 PM
    Planned
    January 20, 2025 at 8:00 PM

    Our suppliers will be performing vital maintenance which will affect one of our core links. Network traffic will take alternate routes through our network during this time If you experience any issues after the maintenance, please call our helpdesk on 0345 145 1234.

SurfProtect - No internet when using a Proxy
  • Resolved
    Resolved

    We have received no further reports of issues with the proxy filtering service, and out internal monitoring shows everything working an intended, so we are happy to close and resolve this status. Please call our Helpdesk on 0345 145 1234 and the team will be more than happy to help if you are still experiencing issues.

  • Update
    Update

    Our services team have identified and resolved an issue with the GeoDNS service, and we have had reports from affected customers that this service is now working agin via proxy. If you are still receiving the error - Error Proxy connection failed - please ensure you clear your schools local DNS cache. If this still doesn't allow the school to access the internet again, then please call our Helpdesk on 0345 145 1234 and the team will be more than happy to help.

  • Investigating
    Investigating

    We have received multiple calls from customers who are unable to access the internet when using SurfProtect. From our diagnostics, we have been able to determine that the issue only affects devices using a proxy, devices using transparent filtering are not affected. Removing the proxy from an affected device will allow it to access the internet, but please we aware that removing the proxy from a device could alter the filtering profile assigned to the user. Our Services team are investigating this and we will provide further updates as soon as we have them.

Dec 2024

DarkLight Platform Maintenance - Bradford
  • Planned
    December 19, 2024 at 6:00 PM
    Planned
    December 19, 2024 at 6:00 PM

    Our engineering team will be performing scheduled firmware upgrades on the hardware supporting some DarkLight circuits in Bradford on Thursday, 19th December. During this maintenance window, the device will require a reboot, resulting in a brief period of downtime lasting a few minutes. All necessary verification checks will be conducted to ensure systems are operating normally before the maintenance is concluded. If you have any questions or require further information, please feel free to contact us.

DarkLight Platform Upgrade
  • Planned
    December 10, 2024 at 6:00 PM
    Planned
    December 10, 2024 at 6:00 PM

    Our engineering team will be completing the final stage of the DarkLight platform upgrade in the Bradford region. As part of this work, customers connecting to our Bradford site will be migrating to this new platform. The estimated downtime during the migration is approximately ten minutes. We will ensure all verification checks are completed before closing the maintenance and closely monitor to ensure a seamless transition with minimal impact on services. If you have any questions or need further information, please do not hesitate to get in touch.

SurfProtect Authentication Issues - Windows 11 Update
  • Resolved
    Resolved

    Following the hard work by our Services engineers, we are happy to announce that we have identified the root cause of the problem, and that we have successfully deployed and tested a fix. More details of the issue and the steps our SurfProtect customers need to take can be found on the news section of our website - https://exa.net.uk/news/esafeguarding-news/windows-11-24h2-and-surfprotect-ad-proxy/ If you encounter any issues following the steps within the article, please call our Helpdesk on 0345 145 1234 and we will be more than happy to assist.

  • Investigating
    Investigating

    We are aware of an issue caused by the Windows 11 24H2 update, which has disabled certain encryption methods and is disrupting the use of the SurfProtect AD proxy service for many users. This manifests as users who are continuously prompted to enter proxy authentication credentials. Exa is actively investigating the problem. In the meantime we are advising users to not to install the Windows 11 24H2 update until this issue is resolved. As soon as we have any more information, we will ensure to update this status. In the meantime, if you have already updated to Windows 11 24H2 and you are having problems, please contact our Helpdesk on 0345 145 1234 and the team will be more than happy to assist.

DarkLight Platform Upgrade
  • Planned
    December 05, 2024 at 6:00 PM
    Planned
    December 05, 2024 at 6:00 PM

    Our engineering team will be continuing the upgrade of our DarkLight platform in the Bradford region. As part of this work, customers connecting to our Bradford site will be migrating to this new platform. The estimated downtime during the migration is approximately ten minutes. We will ensure all verification checks are completed prior to closing the maintenance and closely monitor to ensure a seamless transition with minimal impact on services. If you have any questions or need further information, please do not hesitate to get in touch.

xDSL / FTTx - Supplier Outage
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    From our monitoring, we have identified that all affected circuits are now back online. We will continue to work with our suppliers to identify the root cause, but we will now be closing down this status. If you are still offline, please call our Helpdesk on 0345 145 1234 and the team will be more than happy to assist.

  • Investigating
    Investigating

    We have identified multiple internet connections will have gone offline over the last 10 minutes. The vast majority have already recovered, but we can see a few still offline. The issue is at a supplier level and our Networking team are speaking with the suppliers. Any customers who are still offline, please reboot your router before calling our Helpdesk on 0345 145 134 if you are still down.

Dec 2024 to Feb 2025

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