Exa Networks - Darklight Connection Issues - Sheffield Region – Incident details

Darklight experiencing major outage

Darklight Connection Issues - Sheffield Region

Investigating
Major outage
Started about 8 hours ago

Affected

Connectivity

Major outage from 1:11 PM to 12:00 AM

Darklight

Major outage from 1:11 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    The suppliers have dispatched an engineering team to the affected data centre(s), and we will provide a further update following this visit.

  • Investigating
    UTC
    Investigating

    Our Suppliers are continuing to investigate the issue, and we will update the status with more information as soon as we can.

  • Identified
    UTC
    Identified

    We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment.

    Our Networking team are investigating and has logged this with the suppliers.

    We are sorry for any inconvenience this will be causing, and we will update this status as soon as we have any updates.