Exa Networks - SurfProtect - Emergency Maintenance – Maintenance details

Leased Line under maintenance

SurfProtect - Emergency Maintenance

Completed
Scheduled for March 06, 2026 at 4:00 PM – 6:37 PM

Affects

Surfprotect

Under maintenance from 4:00 PM to 6:37 PM

Quantum / Quantum + Filtering

Under maintenance from 4:00 PM to 6:37 PM

Surfprotect Panel

Under maintenance from 4:00 PM to 6:37 PM

Real Time Alerts

Under maintenance from 4:00 PM to 6:37 PM

Surfprotect Analytics

Under maintenance from 4:00 PM to 6:37 PM

Updates
  • Update
    March 10, 2026 at 5:00 PM
    Update
    March 10, 2026 at 5:00 PM

    This maintenance was rolled out again and was completed successfully.

  • Completed
    March 06, 2026 at 6:37 PM
    Completed
    March 06, 2026 at 6:37 PM

    Unfortunately, the update this evening was not fully successful, so we have rolled back any changes that had been deployed.

    Our Services team will continue to investigate the issue, and we will announce any further updates to combat the Google redirection issue in due course.

    We are sorry for any inconvenience this issue will be causing you, whilst we work hard to find a resolution.

  • In progress
    March 06, 2026 at 4:00 PM
    In progress
    March 06, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    March 06, 2026 at 4:00 PM
    Planned
    March 06, 2026 at 4:00 PM

    We will shortly be releasing an update to the SurfProtect platform in relation to an issue with Google redirections from within Workspace and Gmail links.

    Our Services team have been able to identify and resolve this problem, and due to the impact it is causing our schools, we will be releasing the update at 4 pm today, Friday 6th March.

    We do not expect any downtime for SurfProtect customers during this maintenance window.