Exa Networks - Darklight Partial Outage - Yorkshire Region – Incident details

The incident has been resolved

The supplier has completed repairs to the affected fibres and services are operating normally. At this stage no further impact is expected but there remains a possibility of follow up activity during their 48 hour maintenance window.

The suppliers have been working overnight and are continuing to identify and replace any fire-damaged cables, but due to the amount of damage, it will take them some time for the engineers to be able to replace and resplice all affected cables. We will provide further updates as soon as we get more information.

Our suppliers have just provided an update to let us know they are enforcing a 48-hour emergency maintenance window, starting at 8 pm this evening, to allow the teams sufficient time to fully replace the damaged fibres. As a result of this work, they have advised that some connections that have not been affected already will go down when the fibres are cut and replaced. We will monitor the connections and provide further updates over the next 48 hours. W

The suppliers are continuing their efforts to repair the fire-damaged cables and will be onsite till the work has been completed. We are sorry for any inconvenience this will be causing you, and we will provide further updates as we get them.

The suppliers have advised that the fibre damage has been caused by a Fire. They need to replace a length of fibre, after which they will proceed to splice the new fibres. They have multiple engineering teams on site, who will be working in rotation until they have confirmed all affected services are back online. We will continue to liaise with the suppliers and provide any further updates as soon as we have any more information.

We have identified and resolved the issue for our Leeds customers, but we do still have an outage for our Bradford DarkLight customers, and a singular connection is still affected in Sheffield. The issue within Bradford has been linked to a fibre break that our suppliers are aware of and now have engineers on site working to fix the issue. We will provide further updates as we have them.