Exa Networks - Worthing Connectivity Risk – Incident details

All systems operational

Worthing Connectivity Risk

Resolved
Degraded performance
Started 10 months agoLasted about 12 hours

Affected

Connectivity

Degraded performance from 9:30 AM to 9:32 PM

Darklight

Degraded performance from 9:30 AM to 9:32 PM

Updates
  • Resolved
    Resolved

    The supplier's engineer has successfully replaced the at fault component. Service is now stable again.

  • Update
    Update

    The supplier engineer and parts are expected to arrive on site at 19:00.

  • Update
    Update

    Our supplier has sent engineers to site to replace the affected hardware. We have not yet received an estimate for when they expect this to be resolved by.

  • Investigating
    Investigating

    A network link in Worthing is experiencing sporadic connection loss. The interruptions are for a few seconds each time and about once every 5-15 mins. Exa's Network Engineering team have identified the issue is with an upstream provider. The supplier is pursuing a resolution.