Exa Networks - Leased Lines - Connectivity Issues – Incident details

The suppliers confirmed they repaired the damaged cross-connect fibre at 10:30. We have monitored the link for the last few hours, and everything is operational again, and all affected customers are back online. We have requested a Reason for Outage report from the suppliers. If you would like to receive a copy of this, please let us know by emailing helpdesk@exa.net.uk, or calling us on 0345 145 1234.

Customers will have seen a small 2-minute disconnection again on their leased line connectivity. Our suppliers are still working to resolve and close the outage, and further disconnections may occur until the outage has been fully closed. Further updates to follow.

From our monitoring, we have seen the affected services come back online. We are awaiting confirmation from our suppliers that the outage has been resolved, and as such, we will classify the circuits as 'At Risk' until the outage is officially closed. We will provide further updates as we receive them.

Engineers are still working to repair the damaged cross-connect, and work will continue throughout the evening till all affected services have been restored. Exa will provide the next update at approximately 7:00

The supplier's engineers have instructed the data centre engineers to assist with resolving the issue with the cross-connect fibre. Work is ongoing, and we will provide further updates as we get them.

The engineers are still working to resolve the outage, and we will continue to chase this evening and provide any updates as we have them. We are sorry for any inconvenience this will be causing your school or business.

The engineers have identified an issue with the cross-connect fibre linking their infrastructure to ours within the data centre. They are working to resolve this now. The next update is due at 18:00.

The engineers are continuing to work to resolve the outage. We will continue to chase and provide updates as soon as we have them.

The engineer is onsite at the data centre and is currently investigating. The next update is due at 14:30.

The engineer is due on site at the data centre at 13:30. We will update the status once the engineers have investigated. The next update is due at 14:00.

The suppliers have dispatched an engineer to attend the data centre where the outage is located. We will update this status when we have an ETA for their arrival.

Our suppliers are investigating, and we have a fault logged against the outage. We are due an update at 13:00, but we will continue to chase and provide updates as soon as we have them.