Exa Networks - Exa Panel - Line Test Tool – Incident details

The line test tool is now back up and running, we apologise for any inconvenience this will have caused whilst the tool was unavailable.

Following the reboots, all customer portals are back online and working. We are still having issues with the line test tool and our Services team are continuing to investigate the root cause, we will provide further updates to this status as we have more information.

Upon further investigation we have identified that the underlying service what runs the Exa customer portal and payments system is potentially affected. As a precaution we are going to be rebooting the services affected, this will result is the customer portal being inaccessible and payments will not be processed during the reboot process. These reboots will not affect your SurfProtect filtering or connectivity.