Exa Networks - Core Link Issue – Incident details

All systems operational

Core Link Issue

Resolved
Operational
Started almost 2 years agoLasted about 20 hours

Affected

Connectivity

Operational from 11:01 AM to 6:46 AM

Core Network

Operational from 11:01 AM to 6:46 AM

Updates
  • Resolved
    Resolved

    Our suppliers have repaired the damaged fibre which affected one of our core links, since the repair the link has been operational and working as intended. We will monitor the situation for the remainder of the day but do not expect to see any further issues with this.

  • Investigating
    Investigating

    We have identified a fibre break on one of our core links connecting London and Manchester. Traffic is being rerouted through our national network. Although customers may have experienced a slight disruption in connectivity at 11:54 during the reconvergence, services should have resumed as normal with no ongoing degradation. The fault has been escalated to our supplier, who is currently working to identify the root cause of the problem. We will continue to monitor the situation closely and provide updates as we receive them.