Exa Networks - SurfProtect problems – Incident details

Our engineers have restored service for the affected users. The issue which was affecting page load when using one of our Active Directory proxies has been resolved. As certificate expiration is monitored but no alarm had been raised about the impending expiration for this server, our engineers will be looking at the root cause of the problem. We are very sorry for any inconvenience it caused this morning. If you were affected by this problem could you restart the browser. If you are still having problems please contact our Technical Support Team on 0345 145 1234 or via helpdesk@exa.net.uk

The initial attempt to resolve the problem was unsuccessful and our engineering team are currently in the process of investigating further. We will provide further updates in the next 30 minutes.