Some systems are experiencing issues

Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

Maintenance
*Postponed* Supplier Emergency Maintenance

Maintenance Window - (to be advised at a later date)

One of our suppliers will be carrying out emergency maintenance from Tuesday 8th September at 23:00 until 06:00am Wednesday 9th September. This may cause a disruption to xDSL customers of up to 10 minutes during this window.

This has been postponed until further notice.

Regular Service Window

Maintenance Window - Thursday 22nd October 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Virtualisation Platform Maintenance

Maintenance Window - Monday 26th October 19:00-21:00.

We're carrying out maintenance on our virtualisation platform in London between 19:00-21:00 on the 26th October. These changes are required to support additional services on the platform. This may cause a slight disruption to customer connectivity whilst the configuration changes occur.

Regular Service Window

Maintenance Window - Tuesday 27th October 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Thursday 29th October 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Past Incidents

13th October 2020

No incidents reported

12th October 2020

DSL DSL Disruption

**Note - this is a transfer of this mornings Status to rectify the affected Component

We have received notification of a major network incident for one of our partners which is in turn affecting a number of our customers using DSL-based services. Engineers are currently investigating the cause of the issue. Apologies for any inconvenience caused.

Core Network Core Network Issue

We have received notification of a major network incident for one of our partners which is in turn affecting a number of our customers using DSL-based services. Engineers are currently investigating the cause of the issue. Apologies for any inconvenience caused.

11th October 2020

No incidents reported

10th October 2020

No incidents reported

9th October 2020

General Connectivity Supplier Outage - Herefordshire

One of our suppliers is currently experiencing an outage effecting the Herefordshire area, engineers are working on site to resolve the issue as soon as they can. Apologies for any inconvenience caused.