Some systems are experiencing issues

Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

*Postponed* Supplier Emergency Maintenance

Maintenance Window - (to be advised at a later date)

One of our suppliers will be carrying out emergency maintenance from Tuesday 8th September at 23:00 until 06:00am Wednesday 9th September. This may cause a disruption to xDSL customers of up to 10 minutes during this window.

This has been postponed until further notice.

Regular Service Window

Maintenance Window - Tuesday 29th September 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

London-Leeds Core Link - Network Maintenance

Maintenance Window - Friday 2nd October 00:00-08:00

One of our suppliers will be carrying out maintenance on our London-Leeds core link. Although traffic will automatically reroute, customers may experience a short blip in the process.

Past Incidents

17th September 2020

No incidents reported

16th September 2020

Core Network Core Link Outage

At 1:13pm we experienced a short outage on the core link between London and Northampton. This caused a slight disruption for customers in Milton Keynes and Northampton of approximately 5 minutes, we are currently investigating this issue. Apologies for any inconvenience caused.

15th September 2020

No incidents reported

14th September 2020

No incidents reported

13th September 2020

No incidents reported