Some systems are experiencing issues

Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

Past Incidents

21st March 2020

No incidents reported

20th March 2020

No incidents reported

19th March 2020

No incidents reported

18th March 2020

No incidents reported

17th March 2020

16th March 2020

SurfProtect SurfProtect Cloud Disruption

Some SurfProtect Cloud customers may have experienced a slight disruption to service at 2.54, however this was discovered and fixed by 3.02. We are currently investigating the root cause of this disruption, apologies for any inconvenience caused.

Core Network Link Disruption

We are currently experiencing issues with the link between London and Manchester, customers may have experienced a slight disruption while traffic was rerouted however, connections should be running as usual. We are currently liaising with our suppliers who are looking into the root cause, apologies for any inconvenience caused.