Exa Networks - MikroTik — Emergency Firmware Upgrade – Maintenance details

All systems operational

MikroTik — Emergency Firmware Upgrade

Completed
Scheduled for April 10, 2026 at 7:00 PM – 7:00 PMUTC

Affects

Connectivity

Under maintenance from 7:00 PM to 7:00 PM

Darklight

Under maintenance from 7:00 PM to 7:00 PM

Leased Line

Under maintenance from 7:00 PM to 7:00 PM

ADSL/FTTC/FTTP

Under maintenance from 7:00 PM to 7:00 PM

Updates
  • Completed
    April 10, 2026 at 7:00 PMUTC
    Completed
    April 10, 2026 at 7:00 PMUTC

    All services have been restored after the maintenance work and there have been no issues identified.

    If you see any issues following this maintenance work please contact our Support Team via email at helpdesk@exa.net.uk or call 0345 145 1234.

  • Planned
    April 10, 2026 at 7:00 PMUTC
    Planned
    April 10, 2026 at 7:00 PMUTC

    Our engineering team has been made aware of a zero-day vulnerability affecting MikroTik devices. Due to the potential risk, we will be rolling out an emergency security patch to ensure customers are not exposed to this vulnerability.

    The firmware upgrades will take place between 20:00 and 22:00. Affected customers will experience a short period of downtime during this window while devices reboot onto the new firmware image.

    We apologise for the short notice and any inconvenience caused, and thank you for your understanding as we work to ensure we provide the reliable and secure service you expect.