Internal Connectivity and Phone System Issue Thursday 16th August 2018 14:57:00


We’re currently experiencing an internal connectivity issue which is having a subsequent impact upon our phone system. We’re unable to access the Internet or make or receive calls at this moment in time, however our team is investigating and working to rectify this as soon as possible. A further update will be provided in 15 minutes.

15:02 We are now aware that there has been a fibre break in Leeds and a number of customers may therefore also be experiencing a disruption to their connectivity. We will provide further information shortly.

15:25 This fibre break has also impacted upon our network resilience. The issue is solely affecting Leeds, Bradford and Halifax customers - all other connectivity services should be working as normal.

15:46 Maintenance has been completed and services are coming back online. Apologies for the disruption.