SurfProtect Issue Tuesday 4th October 2016 08:31:00


We are seeing some problems with our SurfProtect product. Our engineers are looking into the cause, an update will be provided shortly.

09:00 We are still investigating the problem and hope to have an update for 10am.

09.10 The problem has been identified, engineering are rolling out the fix. Next update 09.30.

09.30 Our engineers have managed to stabalise SurfProtect, they are continuing to monitor the service. Service should be working as normal.

10.05 We are seeing a recurrence of the problem, and engineering is looking into it.

10.41 We are continuing to investigate the problem, next update in 30 minutes.

11.00 We apologise for the disruption, we are continuing to investigate the problem, next update in 30 minutes.

11.33 Many customers are now having success, but a few are still having issues. We are continuing to investigate.

11.52 SurfProtect is now working correctly, we once again would like to apologise for the disruption.