Exa Networks - ExaCube Outage – Incident details

All systems operational

ExaCube Outage

Monitoring
Operational
Started about 3 hours ago

Affected

Other Services

Partial outage from 8:31 AM to 10:26 AM, Major outage from 10:26 AM to 10:39 AM, Operational from 10:39 AM to 12:00 AM

ExaCube

Partial outage from 8:31 AM to 10:26 AM, Major outage from 10:26 AM to 10:39 AM, Operational from 10:39 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    This issue is now resolved and we are monitoring the service, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.

  • Identified
    UTC
    Identified

    We've identified that the issue was caused by a back end service, we are in the process of implementing repairs to restore connectivity. Apologies for any inconvenience caused.

  • Investigating
    UTC
    Investigating

    We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.