Exa Networks - DarkLight Connectivity Issue – Incident details

All systems operational

DarkLight Connectivity Issue

Resolved
Operational
Started 10 months agoLasted about 4 hours

Affected

Connectivity

Operational from 7:20 AM to 10:58 AM

Darklight

Operational from 7:20 AM to 10:58 AM

Updates
  • Update
    UTC
    Update

    The incident has been resolved

  • Update
    UTC
    Update

    Work is continuing to restore the affected service. We have sent our Engineers to the data centre in Halifax to replace some affected hardware. Following supplier maintenance work last night, there appears to have been an unusually high level of optical light on the fibre, which has resulted in damage to the SFPs at both ends. They have now been replaced, and we are starting to see affected services come back online. We will continue to monitor and update this status as soon as we have any more information. Sorry again for the inconvenience this has caused you so far today.

  • Investigating
    UTC
    Investigating

    A small number of DarkLight customers are currently facing connectivity issues due to maintenance performed by our supplier last night. We are in contact with the supplier to resolve this matter as quickly as possible. We will provide an update as soon as we receive more information from them.