Exa Networks - SurfProtect - DDoS – Incident details

All systems operational

SurfProtect - DDoS

Resolved
Degraded performance
Started almost 2 years agoLasted 7 minutes

Affected

Surfprotect

Degraded performance from 10:02 AM to 10:08 AM

Quantum / Quantum + Filtering

Degraded performance from 10:02 AM to 10:08 AM

Updates
  • Resolved
    UTC
    Resolved

    The DDoS attacks have been fully mitigated and traffic levels have returned to normal. We will continue to monitor the network take the necessary actions should another attack occur. We are now closing down this status, but if you are still experiencing any issues please call our Helpdesk on 0345 145 1234 and we will be happy to help.

  • Investigating
    UTC
    Investigating

    Our monitoring has identified we are currently subject to multiple large DDoS attacks. Our Networking and Services teams are working to mitigate this currently and traffic levels are reducing. We are also working to identify the source of the attacks and ensure that traffic from these sources are blackholed to remove the knock on effect from other customers. Some SurfProtect customers will remain offline whilst we identify the source, if you are affected, please call our Helpdesk on 0345 145 1234 and we will be happy to assist.