Exa Networks - Surfprotect - Hardware Failure Partial Outage – Incident details

All systems operational

Surfprotect - Hardware Failure Partial Outage

Resolved
Partial outage
Started almost 2 years agoLasted 8 minutes

Affected

Surfprotect

Partial outage from 2:18 PM to 2:26 PM

Quantum / Quantum + Filtering

Partial outage from 2:18 PM to 2:26 PM

Updates
  • Investigating
    UTC
    Investigating

    Beginning at 03:18 p.m. today, one of our Surfprotect Quantum proxy servers crashed, causing customers using this server to lose service. We have now restored service via this server, and traffic is passing normally again. If you are still experiencing issues with your surfprotect service, please get in touch with our support team at 03451451234.