Exa Networks - SoGEA/FTTP Ouatge - Non SurfProtect Customers Only – Incident details

All systems operational

SoGEA/FTTP Ouatge - Non SurfProtect Customers Only

Resolved
Partial outage
Started 2 months agoLasted 6 minutes

Affected

Connectivity

Partial outage from 1:04 PM to 1:11 PM

ADSL/FTTC/FTTP

Partial outage from 1:04 PM to 1:11 PM

Updates
  • Resolved
    UTC
    Resolved

    Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online.

    If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection.

    Our Services team is working to resolve this as soon as possible.

    We will provide further updates as soon as we have them.