Exa Networks - FortiGate VM issues – Incident details

System Under Maintenance

FortiGate VM issues

Resolved
Partial outage
Started 9 months agoLasted 13 minutes

Affected

Other Services

Partial outage from 7:29 AM to 7:42 AM

VM Firewalls

Partial outage from 7:29 AM to 7:42 AM

Updates
  • Resolved
    Resolved

    We have identified the root cause of the issue and resolved it. The fix did require a further reboot of the VM Firewall in Manchester, but everything is now back up and running. We will be closing this status, but please call our Helpdesk on 0345 145 1234 if you are still having issues getting online, and the team will be happy to help. We're sorry again for any inconvenience this has caused you this morning.

  • Investigating
    Investigating

    We are aware that multiple FortiGate VM firewall customers are currently unable to access the internet. Our Services team are investigating and will provide an update as soon as possible. Sorry for any inconvenience this may cause you this morning.