Our Networking Team has determined that the Virtual Firewall platform is not processing packets efficiently during peak traffic times, despite the firewall still reporting to have free resources, some customers during these times may have noticed slowdowns and VoIP quality issues.
As an interim measure, while our Networking team investigates the root cause of the problem, we are adjusting our capacity planning methodology to provide additional headroom and reduce the load on the affected firewalls.
This work will be conducted on the 29th of February between 18:00 - 20:00. This initiative will continue over the next few weeks as we investigate the underlying cause and then implement a permanent solution. The team will also take this opportunity to optimise the platform to enhance the user experience for all customers.
We apologise for any inconvenience this has caused and appreciate your patience and understanding during this process. If you have any questions or concerns, please do not hesitate to contact our support team for assistance.
