All systems are operational
Maintenance
Supplier maintenance

One of our suppliers will be performing maintenance which will affect customers in our Worthing POP. This is scheduled to start at 19:00 on Wednesday 6th October and end at 07:00 on Thursday, 7th October. During this time customers will experience a service outage whilst fibres are worked on along the route to London. Apologies for any inconvenience caused.

Mail Filestore System Upgrade

We will be performing an Operating System upgrade on Mail Filestore B, on Friday 8th October between 8-10pm. This upgrade will involve up to three reboots, customers with mail hosted on this Filestore will have their access interrupted intermittently during the process. Apologies for any inconvenience caused.

Virtual Firewall Maintenance

We will be performing configuration changes on our virtual firewall platform in London to improve user experience using VoIP services. Customers should not experience any disruption however, if you do please get in touch with our technical support team on 0345 145 1234.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 14th October 17:00-19:00 General system updates and improvements.

Services may be disrupted for short periods during this time.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Tuesday 19th October 17:00-19:00. General system updates and improvements.

Services may be disrupted for short periods during this time.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Thursday 21st October 17:00-19:00. General system updates and improvements.

Services may be disrupted for short periods during this time.

VoIP handset - firmware upgrade

BT will be performing firmware upgrades to Yealink T23, T40G & CP920 at 8pm on Thursday 21st October 2021. This should not cause any disruption to customer's services, the handsets will either automatically upgrade from weekly polled updates or can be done via a manual reboot.

Regular Tuesday/Thursday Maintenance Window

Maintenance Window - Tuesday 26th October 17:00-19:00. General system updates and improvements.

Services may be disrupted for short periods during this time.

Past Incidents

9th October 2021

No incidents reported

8th October 2021

No incidents reported

7th October 2021

Email issue

Some customers are currently experiencing problems when accessing their emails. We have identified the cause of this issue and we are working to resolve it. Once services resume we will update this status.

6th October 2021

SurfProtect SurfProtect Issue

Some Surfprotect customers are currently experiencing issues accessing the internet, we are looking into this issue and will provide updates as available. Apologies for any inconvenience caused.

5th October 2021

No incidents reported