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Maintenance
--POSTPONED-- Network Maintenance

Maintenance window 30th December 08:00 - 17:00 We are performing network maintenance at our Manchester and London DC's to migrate xDSL assets to new infrastructure. Traffic will re-route via alternative paths during which, customers may see a blip in connectivity however all services will remain operational.

Supplier Maintenance

One of our key suppliers is performing maintenance on the evening of the 9th February 2021 at 23:00 until 06:00 on the 10th February.

Customers may see connections drop during this time but will reconnect within 10 minutes.

Apologies for the inconvenience.

Emergency Maintenance

Two new LNS’s are being brought online to help distribute the customer traffic and release the strain on the existing services. This will result in a brief period where customers will not be able to renew/establish new DSL connections. This will only affect customers who restart their router/DSL connection during the maintenance period, existing connections will not be effected.

Essential Maintenance

Essential Maintenance Window: 8-10pm, Wednesday 3rd March - Saturday 6th March

Due to identified incidents, we are performing essential maintenance over the next several days. This work will take place between 8-10pm every evening from today with the final maintenance occurring on Saturday 6th March, however we only expect around 5 minutes of disruption to customers within this window.

UPDATE: This maintenance window has been extended to this evening between 8-10pm, however we only expect around 5 minutes of disruption to customers within this window.

Essential Virtual Firewall Maintenance

*Maintenance Window - Friday 5th March 17:00-18:00

We will be performing essential maintenance to the VM firewall in Manchester this evening from 17:00-18:00.

Some customers with a virtual firewall solution will experience a short interruption whilst the firewall reboots once the changes have been made. We apologise for any inconvenience caused.

Leased Line Maintenance

We will be performing leased line maintenance in London between 17:00 - 18:00 throughout this week. (Monday to Friday)

Customer's connectivity will be disrupted for up to five minutes during the maintenance period.

We apologise for any inconvenience caused.

Past Incidents

18th February 2021

No incidents reported

17th February 2021

No incidents reported

16th February 2021

No incidents reported

15th February 2021

No incidents reported

14th February 2021

No incidents reported