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Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

Maintenance
Regular Service Window

Maintenance Window - Tuesday 11th August 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Thursday 13th August 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Milton Keynes Fibre Maintenance

Maintenance Window - Thursday 13th August 22:00-07:00

Essential maintenance will take place within Milton Keynes centre to divert fibre cables around new construction works. New cables have already been pulled in but a re-splice/changeover is required at each end of the affected span to complete the work. Customers with circuits terminating in our Milton Keynes POP will experience a loss of service between 10:00pm-07:00am on Thursday 13th August 2020. We will aim to keep disruption to a minimum.

Network Maintenance

Maintenance Window - Thursday 13th August 22:00-Friday 14th August 07:00

One of our suppliers will be carrying out network maintenance from Thursday 13th August at 22:00 until 07:00am Friday 14th August. This is to replace a damaged fibre joint, during this period our Leeds-London core link will be out of service. Traffic will be dynamically re-routed using alternative paths within our network and therefore may experience traffic utilising alternative paths during network reconvergence.

Milton Keynes Fibre Maintenance

Maintenance Window - Monday 17th August 00:00-08:00

Essential maintenance will take place within Milton Keynes centre to divert fibre cables around new construction works. New cables have already been pulled in but a re-splice/changeover is required at each end of the affected span to complete the work. Customers with circuits terminating in our Milton Keynes POP will experience a loss of service between 00:00 and 08:00am on Monday 17th August 2020. We will aim to keep disruption to a minimum.

Regular Service Window

Maintenance Window - Tuesday 18th August 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Thursday 20th August 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Tuesday 25th August 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Regular Service Window

Maintenance Window - Thursday 27th August 17:00-19:00

Basic system updates and improvements. Disruption may last up to 10 minutes.

Core Network Maintenance

Maintenance Window - Thursday 3rd September 23:00-Friday 4th September 04:00

Core network maintenance between 23:00 Thursday 3rd September and 04:00 Friday 4th September is to rectify a known fault. Customers in the Milton Keynes and Northampton area's may experience disruption during this time. We apologise for any inconvenience caused.

Past Incidents

1st August 2020

No incidents reported

31st July 2020

No incidents reported

30th July 2020

No incidents reported

29th July 2020

No incidents reported

28th July 2020

No incidents reported