Some systems are experiencing issues

Stickied Incidents

13th March 2020

General Exa Networks response to COVID-19 Coronavirus

As the Coronavirus is increasingly spreading across the country we want to reassure our customers and partners that we have preparations in place.

We recognise we provide a critical service, on which our customers rely on as part of their own preparations.

Currently we are seeing no direct impact to our daily operations and continue to operate Business As Usual, however, we have taken all reasonable precautions to minimise the risk.

We are all already equipped with the necessary equipment, tools and system access to work remotely and this has been thoroughly tested. A number of our teams already work remotely for various reasons which further confirms our ability to do so. Should the situation require it, working from home or any other location should not affect the level of support or quality of service that we deliver to our customers.

Our people make Exa the company that it is and are our primary concern. We have produced guidance in-line with NHS and Government recommendations which has been shared internally - this includes ways to mitigate the risk of infection as well as advice on containing any potential spread, should anyone be infected.

We have been notified by some suppliers that the implementation of precautionary measures may impact the lead time for new service provision. We are monitoring this situation closely but if you have any concerns regarding a booked appointment please do not hesitate to contact us.

Contact us in the usual way if you have any further questions.

Exa Networks

Maintenance
SurfProtect Maintenance

Maintenance Window - Monday 1st June 17:00-19:00

We will be carrying out maintenance to our SurfProtect servers between 5-7pm on 1st June. Once complete, the services will be restarted; interruption to service should be minimal.

Past Incidents

4th November 2019

No incidents reported

3rd November 2019

No incidents reported

2nd November 2019

No incidents reported

1st November 2019

No incidents reported

31st October 2019

Core Network Supplier Outage

We have experienced transmission failure on a core link from Leeds to London at 11:33am. The carrier is aware of equipment failure in their Leeds metro network which is currently being worked on. Traffic within Exa's network has automatically re-routed across other available paths but customers local to Leeds (i.e. Bradford/Leeds/Halifax) may have experienced a 1-2 minute disruption as our routing tables converged.

We will continue to monitor.